I know what my floors feel like when freshly mopped, they were not mopped. I asked them what they…read moredid to mop she showed me a 4x4 rag. I told her I wanted it mopped with a mop - they didn't have one! I gave them mine and told them I wanted my floors wet. They hardly dipped it in water so I knew I would have to remop when they left. They also wore shoes in the house the whole time. I don't even wear shoes in my house it's filthy! I remopped my downstairs alone and this was the color of the bucket when I was done - BLACK. Easy to say I will not be using them again. So disappointing Responding to the owners response - the team did NOT clean it three times that you claim. They wiped over it once if that with a 4x4 rag. My mop was not filthy so making false accusations wouldn't be ethical. We have cameras if you'd like to review them let me know I can post them on here ;)

This review is for carpet cleaning only…read more I got several quotes for carpet cleaning and decided to go with ALF because they were more affordable and had good reviews. Unfortunately I do regret this decision. There were several large spot stains left by former roommates that ALF was unable to get out of my carpet, which is unfortunate but understandable as those stains were quite old. What is not fine is that they ended up leaving many brownish splotchy stains on my upstairs carpet that were not there before! My upstairs carpet looks so much worse than before the cleaning. The upstairs carpet texture also felt "crunchy" after the cleaning, like there was chemical residue left in it. The cleaning also somehow surfaced a brown stain in the master bedroom carpet that was not there before. The service was also very meh. They missed their first appointment and did not even notify me until I asked about it and rescheduled to a different day. It ended up working out in my case, but might be inconvenient if you're taking off work or if you moved all the furniture already in anticipation of them coming. When finished, the techs told me the carpet would take 7-10 hours to dry when they left, but it actually took 24-48 hours. The techs also dumped DIRTY CARPET WATER ON MY LAWN?? Leaving large hunks of carpet fibers on the grass?? Excuse me. You could dump it somewhere where it might not kill a lawn. When contacted about the stains they left behind, the lady scheduled a free follow up (which again had to be rescheduled) and assured me that these were shampoo residue stains that could be removed. The techs came out again and spent 2 more hours working on the stains. I do appreciate the service, and feel bad for how much time and effort the techs spent but... it did absolutely nothing! The ugly stains are still there. They told me to pull the curtains and not to let the sun shine on it while drying, which I did, and also blew giant fans at the carpet to help it dry faster... nope, still splotchy and crunchy all over. The only reason I gave 2 stars instead of 1 is because the downstairs carpets do seem mostly OK (except the new stain in master bedroom) and feel cleaner than before, and because they did schedule a follow up very quickly. But personally, I would never use this company again. Here's to hoping their other cleaning services are better than their carpet services. Take heed.

I engaged Maidly to perform a deep cleaning, and they did a great job. I've lived in my apartment…read morefor nine years and had not done a deep cleaning since I moved in, so there was a lot of grime in some spots. But they were up to the challenge. Communication via Yelp was quick and concise, though there was something of a language barrier with the workers who arrived to do the work. Translation app solved that problem. Overall, a good value for the money; would use again!

I didn't realize this is a matching service when I contacted them. I think their business model is…read moreto hire customer service reps from abroad then match you with local small businesses. This is a problem, because: 1. Each time I emailed, a different person answered. Probably 20 emails over 1 week were arranged before I could get a quote and schedule cleaning. Because emails would usually arrive late at night or around 2-4AM, I guessed the emailers were located outside of the US. 2. Phone calls are not effective. Email info could easily have been conveyed in a 5-minute phone call, but when I called, the representative didn't know anything about scheduling. 3. A third-party cleaner comes to your house. This means there isn't consistency in quality. The cleaners complained that there was too much work and that it would take a 2-person team 4 hours to do the work (clean 1.5 bathrooms, put about less than 10 dishes in the dishwasher). One worker did dishes only during this time (at $40/hr, that's about $4/dish). The other cleaned the bathrooms. And of course they finished in less than 1 hour. 4. Communication with the third-party cleaner was poor. After all the time I spent emailing about what would be included, none of the details they asked about were conveyed. This was part of the time I paid for, because 1 worker called their supervisor to try to get out of doing the work.

They did a wonderful job on a deep move-in cleaning on our new home. The crew went above and beyond…read morein their work, and were just wonderful. We're probably going to hire them to do bi-weekly cleaning at our new place.

I have actually used VIP Cleaning services 3 times now. I love the quickness of their services and…read moreoh so clean! I had them clean my rugs, clean my kitchen, clean my floors, clean my bathroom (sorry for leaving such a huge mess Jr) and clean all my windows and slider with their screens. Every time I am in awe. I literally look outside more now than ever because my windows are clean and my screens aren't filthy from dirt and grime that comes from the leaf blower being used by maintenance. The price is always amazing to me! I will continue to use their services forever!

I needed a quick, regular clean and they did not disappoint - in a timely manner as well!read more

This is the worse service I have ever used in any profession. The list is too long to bother with…read more We gave these people endless opportunities to do a good job but after half dozen visits they couldn't get the basics right. Pathetic beyond belief.

We have been using Clear Clean LLC for our small business in downtown Healdsburg, we are a tasting…read morelounge, and we have been using their services for almost the last six months. They are very efficient, very thorough. Very happy with this company. I would have to say they go above and beyond for what they are charging us. Don't tell them that ha ha just kidding, but we are very excited with this new company as we have gone through a couple of companies that just were not consistent. Communication is a five stars thoroughness is a five stars, consistent cleanliness five stars. Customer service (emails and phone calls ) 5+ stars!

Needed a reliable janitorial company to do my cleaning so I hired Clear Clean. They do amazing work…read moreand don't skip service. I highly recommend them!

Great service and a quick response! The technician was very professional and immediately put on…read moreshoe covers before walking through my house, which I appreciated. He inspected the area, asked if I had any concerns, and clearly explained what he was going to do. The finished work looks great!

Oh boy. Where do I even start. Scheduled a move out clean for my 1 Bedroom 1 Bathroom apartment,…read morewith a small patio. About ~900 sqft. They arrived 3 hours late and had terrible communication throughout -1pm appointment -1:30 he says they're on the way -1:45 he says they're an hour away -3:00 I text him as they haven't arrived yet -3:30 he says they're parking -4:00 the cleaners finally arrive, 3 hours late -6:00 they're done When I brought up my obvious dissatisfaction with this, he didn't respond until the next day where I was offered $20 off. I value 3 hours of my time at more than $20. If he had said from the start "Hey they are running late", I could have gone and done something else. But they were always "Just right around the corner" so I didn't want to leave and miss them. Also, he said the cleaners "Didn't find a parking lot". The entire outside of the building is a parking lot. The apartment looks more like a hotel. Note the timestamps on the messages I attached. Do not recommend.

They are good on time and very nice people Would definitely call them again They clean wellread more

I was using this service for several months, and all was well until they sent a new crew out one…read moreday. After leaving, I noticed all of my new cleaning supplies were missing. I checked the garbage bin, and everywhere in the house and they were nowhere to be found. I contacted Primadelia to see if the cleaners took stuff with them by mistake, yet they denied it. I spent another few days ensuring they were not misplaced and confirmed they were missing. Primadelia insisted that there was no way her crew would take cleaning supplies with them, and the cleaners insisted they did not take anything. I canceled this service because I consider this to be theft. If they are willing to steal cleaning supplies, I don't know what else they might take in the future. Keep an eye on the cleaners and check them on the way out if you decide to use this service. In response to your reply-- This is false. These were brand new, completely full bottles of spray cleaner, and they are not cheap. They were not combined, and there were no empty containers in the trash. I do not care what your cleaners have told you, because it is false. It is upsetting that you are so adamant about them being honest with you, when there is no way this is possible. The containers were full, new and completely removed from my home. This is not a mistake, this is theft and you need to take responsibility and hold these cleaners accountable for not only this, but lying to you. I took the time to make sure I was not mistaken before contacting you.

Awesome Experience!!! Cleaning staff of (3) arrived on time. They took control "Knowing their…read morejob". Where do you want us to start they asked? Can we split into multiple rooms? What hasn't been covered in our contract that you'd like to have addressed was their last question. I told them a few cleaning items I didn't book at the time/day I set the appointment. No complaints from them. I stepped into my home office, closed the door and went to work. All I heard was Cleaning..., When I stepped out, my home was immaculately cleaned. All appliances/kitchen, wash room, bedrooms, bathrooms.... We keep a clean house, but this team made it over the top. I'm having my brother and sister in law spend the weekend with us and can't be so pleased with the job that was preformed. It's hard to find great service. I found it and they Have a New Client I have new Stainless Appliances in the kitchen that are only 9 months old. They cleaned it like the day they were delivered. Bedrooms, furniture Highly Polished, bed comforters and pillows displayed like your find on your first day on a cruise ship. They even displayed my wife's stuffed bear on the bed. Bathrooms, I try weekly to keep them clean. My shower glass hasn't looked better in years. I give Class Act Cleaning Service my 110% recommendation. Traci (Owner) corresponded with me in a personal call as well as texting her services. Great Yelp Reviews, and I will add to her Yelp rating. This Review is from a Very Satisfied "Yelp Elite" Customer. Value, best dollars I spent on a super clean house when you step into the doors

I contacted several cleaning companies a few weeks ago and chose Class Act Cleaning based on their…read morereputation. Traci responded promptly and we scheduled an appointment for June 29 between 10:50 and 11:50 AM. Myria and her two-person crew arrived right on time and got straight to work. They came fully equipped with all their own materials and worked with impressive efficiency, deep cleaning every corner of my home over the course of 2.5 hours. I already keep a tidy house, but they took it to another level entirely -- it looks so good I want to take my shoes off just to walk on the floors! The whole experience was seamless from first contact to final result. Traci made scheduling easy, and Myria's crew delivered exceptional work. I highly recommend Class Act Cleaning to anyone looking for a thorough, professional, and reliable service. -- Alan, Trilogy at the Vineyards

They do a great job at a reasonable price and I'm always happy with the services they provide. The…read morecleaners are friendly and fast and always let me check the work before they leave.

BEWARE of Javier Rosales, We agreed upon a prior to cleaning my carpet and 2 couches in my house…read moreand once he started he only wanted to do 1 couch and charge me extra to do what we had already agreed upon. Not to mention he didnt show up the first time for an appointment and I had to call him to see if he was still coming and he told me that he forgot. He also tried to tell me "The Office" wont allow him to clean my other couch. When I told him why would I need to talk to "The Office" when he is the owner he told ne he was not. But his business card says "Owner" right under his name so clearly he just likes to keep lying about things.

Molly Maids has been a reliable and valuable addition to all of properties my family owns. They…read moreprovide consistent quality, flexible services and are very communicative. Our needs fluctuate often, and they're always willing to accommodate our specific needs. I would recommend them to anyone looking for exceptional value at a reasonable price.

Update to Steve's response…read more Steve, that's not accurate. I used the ladder myself. I would never expect or want the cleaners to get on a ladder in my home. That was my responsibility. The issue wasn't the ladder. It came down to the fact that they weren't prepared for the scope of the post-construction cleaning they were sent to do. Right from the start, I had concerns. I even asked if they could clean two additional bathrooms and told them I was happy to pay extra, but they hesitated. At that point, I had a feeling this wasn't going to work out. When they told me they were finished, there was still drywall dust throughout the house, grease left on the stovetop, and the blinds had not been cleaned properly. I also found dust remaining on surfaces they said had already been cleaned. Erica was defensive from the beginning instead of trying to address my concerns. You can believe what you want. At this point it's my word against yours, so there's no point in arguing. I just think people deserve to know what they can expect so they can make an informed decision.