I been attending that gym for a year in Katy , so I canceled my plan on October because I had to…read moremove for another state ,also I had the email with my sign that's proves I canceled before leave , In my contract I don't agree with renew that's mean than can't keep charge after one year anyway but they continued to charge me,I had to ask a friend for help to call customer service .than I received another email said the cancel process right now take 30 days and I will be responsible for any payment . Today is 01/26 pass more then 30 days and they still charge me 75 dólares this month , this is frustrating

they canceled all cycle classes, the whole team in cycle is canceling their membership. everyone…read moreloves cycle and new people come in everyday!!

I love this gym. I don't write many reviews but this deserves one. The owners are friendly and very…read morehelpful. The gym is always clean. The gym goers are helpful and will help you out with spotting. You don't get the person who is just on a machine on their phone. There is not enough great things I can say about this place. Oh last thing, maybe it's the time I go usually at 1am or 8 am. The gym is not full and you are fighting for equipment.

Came here for a quick workout and man, I wish I had more time to workout here. They had a great…read morearray of machines. Gym was laid out incredibly well with equipment that you typically don't see at any times. Which is a great thing. My only need, only one bike and it was recumbent and constantly had folks on it. Get rid of a elliptical machine for just one more bike. Gym was clean. Organized. Everything I used seemed to be in great condition. Honestly, wish my anytime had a lot of this equipment. Alas, they don't. If I'm in Katy again, I'll workout here for sure!

I love this gym!!!!! All the trainers are so nice, and really push you and motivate you. I've never…read morefelt better and I think I speak for all the members when I say it's a great environment. They really are there to answer any question you have whether it's about nutrition or fitness. Aside from that, it really does feel like a family away from home. I love it!

From the owner: THE MAX Challenge is a 10-week body transformation system designed to make fast and lasting changes…read moreto your appearance and overall well-being. We do this by combining nutritional counseling, fitness classes and motivation.

People waiting for silver sneakers classes use hip abduction machine as a chair to sit in while…read morewaiting for the classroom to open. There is only one hip abduction machine. Sooo rude. Gym music is horrid. Maybe some classic rock for the old folks on weekdays?

Had a frustrating experience at the Katy location (19550 Restaurant Row) that ultimately led me to…read morecancel my membership. I accidentally left behind my shoes and clothes after a workout and called shortly after to have them held. When I followed up a few days later before driving 39 minutes out of my way, the staff refused to confirm whether my items were there--citing "policy"--despite asking me to describe them in detail (size 13 Adidas EVO SL shoes, black shirt, shorts). The manager got on the phone, asked me to repeat everything, then gave a vague answer about the cleaning crew throwing away "smelly" items. Still no clear yes or no. Completely unhelpful and unnecessarily difficult. When I asked for his name, he didn't say it--he just spelled out "N-I-C-K" and refused to provide a last name. Overall, a bizarre and unprofessional interaction. I travel a lot for work and value gyms with multiple locations, but this experience was enough for me to cancel. Poor customer service for a very simple request

Jose the Personal Trainer Manager and Ralph Quinones helped to resolve our account issues. At…read morefirst, this location was super busy and we had billing issues so we decided to cancel. After a few months, Jose and Ralph assisted us with sincere care and great customer service recovery. We're happy to be back and to see this gym is now thriving with good leadership. Gym is clean, well maintained with lots of machine options...please get more Smith machines!

So happy we finally have a gym that is nearby. Not sure if the crowd will die down, but the plus…read moreside is that it's 24 hours. The kids club is only open until 12 on Saturdays. This is a family neighborhood and IMO should at least be open until 2. Membership starts at $10 a month. They are lacking in the customer service department. I felt like Sarai was rude and that was my first visit.

I had a great experience with Ashley, the operations manager at this location (Copperfield). I was…read morefrustrated with an account issue that went into collections after dealing with the Spring location, and I was ready to cancel my membership. Ashley helped me by looking into my account, talking to upper management, and keeping me updated. I didn't need to follow up with her at all. Now my account issue is resolved and no longer in collections. She did a great job handling this which is RARE with new gyms.

I would never recommend this gym to anyone, gave me absolute hell on my first day. everyone in your…read moreface trying to sell you PT and then they still continued to call my phone and charge my card after i canceled. they don't communicate to you about anything. LA fitness and Iron city are the two gyms i'd recommend if you are gym shopping

I enjoy going here because it's not super crowded and the staff is nice. My complaint is that they…read moredon't clean the tanning beds between people like they should and OMG they need security. There are crazy homeless people sleeping on the sidewalk all around the building. I go at night so it's very uncomfortable. There was a couple doing drugs right by the doorway last night when i was leaving.

The manager, LEY, is the best. Always there, always friendly, always working and lives her job. The…read moreguys who work there are also very friendly and helpful. They also clean the gym all day. I highly recommend this gym. Prices are good, the spa is great too. They have discounts too. Check it out...you'll love it

Sergio Lira is a good trainer, and a good guy, however, his clothing line has little to be desired…read more His t shirts are hard to remove and hug the body to tight. The shorts are ugly. The waist is heavy and the draw strings should be inside. His website sucks. And the people who maintain t do not know how to conduct tech support. His gym is in a good location m, but when walking inside from the side door., if you are not careful, you could bump into the equipment with the thick ropes hanging down. He has weights stacked up on top of each other and should put them in a rack. His gym is too small to accommodate people. He lets his friends exercise there for no charge. And when I was his client, he did not have me sign a waiver. Not a smart way to do business. He cold be held liable if anyone got injured. He is a good person, but should work on improving on people's safety. I think the city should inspect his gym for any violations. And he needs to update his website.

Koko is the best gym I've found! The concept works well to keep me motivated and excited to work…read moreout. All workouts are tracked and you can access your history on your personalized Koko homepage, so it is easy to see your improvement. I have been coming here for just over a year and have seen a 53% strength gain and have dropped a dress size. Koko takes a holistic approach that is effective and has long term impact. They integrate your nutrition and workouts. This doesn't feel like a fad diet plan - it's sustainable and has helped me to really change how I think about food. I love that the cardio audio workouts have various fitness and nutrition studies and facts interspersed with the directions. Most importantly, I feel taken care of here. Art, Alicia, Edward and the rest of the team always make me feel welcome and are willing to help answer any questions I have! Because of them, I was able to convince my parents and my husband to join Koko as well, which has made it even easier to stay committed to working out!! Thanks y'all!!!

What I love about the Koko experience is knowing I am getting a great workout, but not having to…read morethink about it or record anything. The digital trainer handles that for me. I also enjoy the fact that it is not a typical gym atmosphere. It is relaxed and more quiet, staffed with knowledgeable employees who are happy to help but also happy to let you get on with it yourself if that's how you roll. I am pleased that I have successfully completed more than 12 consecutive months of training at Koko's and haven't grown bored!

If you are trying to take your fitness to the next level Elite Fitness is it! I've been with them…read morefor 5 months now, I've lost weight and gained muscle. I can do exercises I couldn't do in the beginning, I have my strength and endurance back. If you are looking for an easy work out, this is not the place! I am sore after every work out, even 5 minthsAll of the trainers are no joke so if you are trying to get whipped back into shape, they will give you what you asked for.

From the owner: Elite Fitness is a small intimate facility with a warm family environment. Our goal is to help you…read morehelp yourself, while achieving the ultimate workout. Small gym big results personal training and group training!