I came to Brianna after being with the same lash artist for nearly 10 years because I was looking…read morefor a new long-term lash artist. I was accepted as a new client, paid for services, and began the process of transitioning my lashes from another artist.
Shortly afterward, I was informed that she could no longer accommodate me as a client because she was no longer taking on additional clients, needed to prioritize her existing clientele, and had significant business and personal obligations requiring her attention.
While I respect any business owner's right to limit their schedule or prioritize existing clientele, I found the experience professionally dismissive and unacceptable. Had I known there was a possibility that ongoing appointments would not be available, I would have chosen an artist with the capacity to take on a long-term client from the start.
I genuinely asked whether I had done or said anything that had caused an issue, as the sudden change in direction felt unexpected. I also asked if there were any other lash artists she would recommend so I could continue my lash care elsewhere, but no recommendations were provided. It was especially frustrating because the timing. This occurred the week of my engagement photos, Father's Day, and an upcoming beach trip, leaving me scrambling to find another artist while in the middle of a lash transition.
What really bothered me was the double standard. Brianna maintains a strict cancellation policy for her clients, yet my fill appointment was canceled at 7:21 PM less than 24 hours before it was scheduled. Had I canceled with that amount of notice, I would have been charged. Instead, I was left scrambling to find another lash artist during an important week. At the very least, she could have honored the appointment that was already scheduled during my initial service and informed me then that she would not be able to accommodate me moving forward.
If you're looking for a one-time appointment or you're already an established client, your experience may be different. However, if you're specifically searching for a long-term lash artist, I would strongly encourage discussing future scheduling availability before investing time and money into transitioning your lashes.
I honestly can't give a meaningful review of her lash work itself because approximately 80% of the lashes on my eyes were still from my previous artist, and Brianna was primarily filling over an existing set rather than creating a new one from scratch. I also was not a fan of the appearance of the adhesive. The lashes had a shiny, almost glazed finish rather than the more natural matte look I was accustomed to from previous sets.
