If you're reading this you're probably in a stressful situation with water damage and you are…read morelooking at many of the water damage restoration companies here on Yelp. Go ahead and stop looking around now, because Swift is the best. I had a failed wax ring from my upstairs toilet leak water into my downstairs kitchen, and I got 6 different quotes for mold remediation and restoration. Nate from Swift Restoration was one of the only ones to not exaggerate the scope of what needed to be fixed, which put my mind at ease. Marco, the technician who demoed the water damaged parts of my kitchen, was extremely professional and did an amazing job securing the work area, even making sure that my cat did not escape as he was going in and out of the front door. I have vintage cabinets and light fixtures that I wanted to keep intact if possible, and Marco was able to do this no problem. I ended up staying with Swift for the restoration part of the job, and they did incredible work. The cabinets and ceiling look better than ever and like nothing happened. They were able to work with my budget without compromising on quality. Shoutout to Victor for an incredible job, this man is a construction master and he finished the restoration job faster than we anticipated while still doing solid work. Ian, the company owner, was available through the whole process to answer any questions I had and make sure that I was happy with the results. That is a level of customer service that is rare nowadays and I am grateful to everyone at the Swift team for taking the stress and worry out of my water damage restoration problem.

Ian called me the same morning I requested services. I could immediately tell that he is genuine…read moreand trustworthy while we discussed my issue over the phone. Give Ian a call if you ever have mold issues!

From first call through actual service, they are very thorough, timely, friendly reminders, very…read morenice about my calling and changing the items to be cleaned, and then changing the date. George was our technician and he was friendly, on time, explained things completely, and did an AWESOME job! We used them maybe four years ago and I can see why I called them again. They are now the only ones we will ever use. Our neighbor saw the great job and he hired them on the spot and they were out a couple days later. You can't go wrong with them. Plus, steam is the healthier option compared to using chemicals on your carpet that you walk and sit on and breathe your steps all the time.

Absolutely amazing service. George cleaned the carpet in our movie theater room and exceeded my…read moreexpectations. He was on time, professional, thorough, and paid attention to every detail. He even moved heavy items to make sure nothing was missed. The carpet looks and smells so clean now. I couldn't be happier with the results and highly recommend him. Definitely one of the best cleaning services I've used!

Here's a polished Yelp review you can copy and paste, keeping it genuine and appreciative:…read more We had a small leak in our mobile office and it ended up not being big enough for them to come out for an on-site visit. Even so, they still took the time to walk me through the situation via messages and offered really helpful tips and guidance. They honestly didn't have to do that, but I truly appreciated the support and professionalism.

They showed up for a site visit on the same day I listed the project in Yelp. They were able to do…read morethe work right away. When they were done, the owner reviewed the photos and made the staff come back and clean it one more time to remove the remaining black stains. I was satisfied with the remediation work and the additional follow through. The restoration portion of the work was led by another person and that scope of work and estimate wasn't as smooth. It was the same company but different people running the job like it was a separate company. I ended up hiring another contractor that I had worked with me before.

We had a pipe leak that caused water damage through a large part of our home and had never dealt…read morewith anything like this before. We called Smart Dry Restoration and they were able to send someone out quickly, which was a huge relief. The technicians were polite, professional, and very careful while working in our home. They kept things clean and took the time to explain what they were doing without rushing us or making us feel overwhelmed. Given how stressful the situation was, that really mattered to us. The office staff was also easy to work with and stayed in communication throughout the process. They helped coordinate directly with the insurance company, which took a lot of pressure off of us. Overall, the experience was straightforward and reassuring during a tough situation. We're grateful for how they handled everything and would recommend them to anyone dealing with water damage.

I've used Smart Dry Restoration twice already (my house and rental) and both times they have…read moreprovided excellent service! The first time they came out was because I had a flood in my kitchen. I was so stressed out but these guys took care of the problem like true professionals and I couldn't be happier. At the rental we had a mold situation and they helped us there as well, quickly and efficiently. This company is reliable, trustworthy and worth every penny!

Restored my house better than the original. Excellent company to repair damaged by flood. Quality…read morework and got done in minimal time. Very impressive!

I recently worked with Ely Rubin and his team to handle a remodel after a flood in my home and I…read morecouldn't be more impressed with their work. From start to finish, Ely was professional, communicative, and incredibly kind and caring. His team was efficient and great to have around. They were all great- special shout out to Mario for always going above and beyond! The remodel turned out great and the entire process was handled with care and attention to detail. It's rare to find a contractor who is both highly skilled and great to work with and cares about you and your home like it's their own. This is exactly what you will get with Ely. I highly recommend him and his team for any project.

From the time I reached out due to annoying home water damage I was in good hands nearly…read moreinstantaneously , Sal was onsite within the hour and his stellar team - Raudel and and Escobar handled my situation professionally and took the time to explain the answers to all of my questions and took care of my stuff as if it was their own. Made a difficult situation almost a joy to handle. I highly suggest this team! Additionally Giovanni was patient and persistent in meeting my schedule and going above and beyond to meet my goals for timely project completion, again, can't say about the team from Mighty Dry!

I was not pleased at all. Eddie promised it would be simple they would work with my insurance…read morecompany. They removed the dehumidifiers and stated it was clean. After my contractor pulled up portions of the floor he found mold. My insurance company said they were charging for things that were inappropriate for a clean line water break they were charging for sewer water After it was all said and done I had to pay mighty dry over thousand dollars that my insurance company wouldn't pay as it was excessive. Don't use mighty dry unless you want to be taken to the cleaners!

Had a pretty positive experience with this company. I called several places and they answered right…read moreaway and were very friendly and prompt in setting up appointments. The pricing was about what was expected....not the most affordable but not the most expensive either. They got started right away and completed the job in a reasonable time frame. I would recommend them if needing a reliable company that is rather timely and professional!

Their project manager and office person are very professional and easy to work with…read more After we started the project I decided to customize material and they were very helpful in rescheduling to accommodate the delivery times. Plus I added on extra projects around the house and they took care of everything. This company uses subcontractors. I love my new bathroom in North Park.

Remember what good customer service felt like? Sit down, because I'm about to remind you…read more Between November and March I had three different remediation companies in my home. Two were forgettable. Express Dry was not. Let's start with the basics: they showed up 15 minutes EARLY. I didn't know that was still a thing. From the first call to the final walkthrough, communication was consistent and clear, no chasing anyone down, no vague timelines, no "someone will be there between 8am and never." Before anything else, their first responder, Christian, did a quick health survey -- asthma, allergies, immune compromised household members? They came prepared. That meant a lot to our family and honestly set the tone for everything that followed. The crew arrived that afternoon, introduced themselves, walked through their scope for the day, and then proceeded to professionally protect every floor, wall, and personal item in sight before getting to work. They worked in 100-degree heat, in a garage tent with industrial drying fans blasting, and stayed until 7pm on a Friday night. On a FRIDAY. These people have my respect forever. Each evening you get a full inventory and walkthrough of the day's work plus what's coming next. PMs arrived every afternoon to check progress. I'm convinced they swept up every last speck of dust before they left, the house was cleaner than before they arrived. Shout out to Christian, Omar, and the rest of the crew whose names I absolutely should have written down -- I'm sorry, you all deserved better from me. Meticulous. Professional. Health-conscious. Hard-working. And genuinely good humans. No affiliation. Nothing in it for me. Excellent companies and employees deserve to be recognized, especially in today's service landscape. If you're dealing with water damage, a flood, a slow leak, whatever it is call Express Dry. You'll be very happy you did. ---- 3/23/26 Update 1 - Johnny just left, he was checking on the project, friendly professional, and guess what he also showed up 15 minutes EARLY. I'm telling you you're not going to find a better company. ---- 3/25/26 Update 2 - Salvador just left, he was making sure we hit 15% dryness across the project before packing up the dryers and HEPA filters. He also arrived EARLY, excellent communication, called to make sure timing was okay. He was friendly, respectful and informative and asked if there were any questions and advised next steps. I opted to leave their tents up so the next reconstruction phase of the project didn't get dust everywhere. Would definitely recommend this team!

I had water damage under my kitchen sink that leaked into my garage. Express dry was the last…read morecompany that I interviewed after an all day interview process of several companies. The only reason I even went with them was because of the impressive plumber I met with that recommended them. They came that night and helped initiate the process of drying the next day. Noah Lopez was the rep and was my contact initially. I saw 3 restoration companies that day and 3 plumbers so I had a decent idea how of much water damage, estimated time of deconstruction and reconstruction. A lot of companies get a bad reputation because they try and tear up as much as possible and I thought Express Dry was different but I was proven wrong. After a few days of drying, they all of a sudden discovered that my tiles were 30-99% saturated and they had to rip them up which would add another 2 weeks of work. I was confused on how this was NOT spotted initially by them or any other company I saw that initial day of interviewing. Everyone commented on how I should be lucky that the tiles didn't get wet. So obviously I called BS on them. They tried several scare tactics by having me sign some hand written statement that I would be liable and having multiple try and convince me to remove the tiles. Thank God I got a second opinion and had an outside company return to check for water damage and they too once again confirmed that tiles weren't wet and even if they were, there are other options that don't involve tearing up the tile. I thought I was getting a company that looked out for me but they were obviously looking to rip off the insurance company and make money for them. Noah tried to convince me not to contact my insurance company myself and he would do it all for me but I'll glad I called my insurance while he was present. I think that made him upset because after that, he went from being pleasant to being irritated, especially after the process began and I attempted to contact him. There were other things they did that also rubbed me the wrong way but I don't want to get anyone fired. Just another example of how can't even trust people to have some decency, even in 2026

We recently had water damage and used this restoration company, honestly one of the best service…read moreexperiences we have had! The work was done by Moses cleanly and our space looks brand new again. Highly recommended to anyone dealing with an emergency situation.

It's one of my worst nightmare. Finding mushroom growing out of my ceiling. I didn't know this was…read moregoing to be Last of Us situation happening in my own home! I did have at least 6-7 companies come by to pitch their thing, what's gonna happen, how much it was going to cost. In the end I ended with this company and I have zero regrets. Thankfully, I had the best people to get this situation resolved quickly. I worked with Arturo Ramirez (from San Diego)'s team from start to finish. Arturo came to give an assessment of what is going on, what needs to be done, and when they are going to do so. The preparation they did before the work was amazing. I have carpet upstairs and they put plastics on everything so there would be a minimal cleaning in the end. Arturo communicated with me on everything they are working on. After all done, they cleaned everything, they put back my toilet with no issue, the walls are painted and textured. I didn't think that they were cutting any corners or trying to get it all done and get my money and be out. Only small issue I had was the communication about the invoices with their accounting team. I had to call them multiple times to get it updated since I needed the bills split between HOA and me. But in the end they got it all figured out.

We had some water mitigation work done by Jakobsen. Alejandro, our project manager, was personable,…read morehelpful, and a pleasure to communicate with from the beginning. He made the process much smoother. Alejandro was always kind and polite. I appreciated that most of the time he returned text messages and phone calls in a timely manner. He did a great job guiding us through the process and was communicative and knowledgeable. He helped make a very stressful situation (thanks to our insurance company) feel manageable. Additionally, many thanks to Ty and Kim for all of the work they did in professionally communicating with the insurance company. Jakobsen's on-site workers were kind, professional and did solid work.

We noticed a mold spot in one of our bathrooms and contacted our supplementary insurance, who sent…read moreout a plumber. The plumber identified a leak in the shower pan and said it was a larger issue that needed to go through insurance. They recommended Jakobsen to assess and provide a quote. Our regular insurance also required a second estimate, which came back similar to Jakobsen's. Jakobsen told us they could complete the work more quickly, so we chose them. There was asbestos involved, which understandably extended the timeline--this part was not Jakobsen's fault, as asbestos treatment and insurance approvals are out of their control. Where things became difficult was communication and project management. Initially, we worked with Michael on mitigation. He was kind, but communication was inconsistent. The process was explained at a very high level, and as first-time homeowners who had never dealt with insurance or restoration work, we were left with a lot of unanswered questions--especially around materials. Our flooring, shower tile, and vanities all needed replacement, but there was no clear guidance on when or how selections would be made. Trying to be proactive, I selected tile and flooring samples early and physically provided them, along with emails and in-person explanations of where the materials could be purchased. Despite multiple follow-ups, I didn't receive clear responses. Mitigation eventually finished, but I was still repeatedly asking about next steps with materials and timelines, often without replies. Then we were assigned a second project manager for restoration. I reached out again, explained everything from the beginning, and asked the same questions. Unfortunately, communication became even worse. By late November--well past the original timeline--we still had no clear completion date, even though we were supposed to host Thanksgiving in our newly purchased home. After several unanswered emails and texts, I escalated by including a regional manager. Only then was there pressure to provide a timeline, though even then it remained vague. During this period, the communication felt dismissive and, at times, rude--which was frustrating as a paying customer. I manage staff myself, and the lack of professionalism stood out. Eventually, the project manager met us at our home. The tone of the conversation was noticeably different when speaking to my fiancé versus me, which was uncomfortable. I don't want to assume intent, but as a Latina woman, the interaction did not sit well. Transparency and respect should not depend on who is speaking. This was also the first time anyone mentioned that it would be easier if we purchased the materials ourselves. Had this been communicated earlier, we would have done so immediately and avoided weeks of delay. Once I finally had the information I needed (how much tile, vanity size, etc.), I was able to source discontinued flooring within minutes through a Yelp-recommended vendor and had it shipped cross-country within a week. Despite further delays, Jakobsen completed the job on Christmas Eve, which I genuinely appreciated since we were hosting Christmas Day. Having two functioning bathrooms again was a huge relief. I want to be clear: many of the on-site staff were kind, professional, and did solid work. This review is not about them. The core issue is project management and communication. Clients--especially first-time homeowners--need clear expectations, consistent follow-up, and aligned communication between managers. Jakobsen could be a much better company with improved customer service training, clearer processes, and better internal coordination. Unfortunately, based on our experience, I would not hire them again. I'm leaving this honest review in the hope that future customers are better supported and that Jakobsen takes the feedback seriously.