service was fantastic i needed a Roadmaster Rear anti sway bar and snap pads installed that I…read moresupplied. Cindy set up the appointment said it would take about three hours. We left the RV went to breakfast and did some shipping. When we came back they techs were just finishing up and took the RV for a test run and readjusted all of the fasteners to spec. very satisfied with the professionalism and the costs of getting the work done. I highly recommend them and will use them again if needed.

Paid for Koni front shocks and sway bars. Paid for superstar stabilizer that they couldn't get to…read morework. Charged to put on and off. Took it to another shop and got part on with no problem . Essentially I paid labor twice since they couldn't get stabilizer on. I asked for partial labor refund instead complained about cost of sending stabilizer back. 2,163 for shocks and

We use Phillips RV for my RV needs, Their parts and service department is very fast at getting what…read moreI need. I needed my roof seals inspected so I called them and they took care of me a.s.a.p.. Rusty and his crew have always taken care of our camper. We have always been pleased with there service and understanding of what we need when it comes to our RV needs. Thank You

I highly recommend Phillips RV Center, the service is great, the people are very helpful and…read morepolite. But on top of that i got the trailer i needed for my business and business has never been better!!

Great propane prices! Awesome customer service! Great…read morelocation easy access for our motorhome to drive thru for the propane fill.

Camper v. Tree, camper lost. Thank you so much for your quick response in repairing our camper…read moreafter we hit a tree. We called other places to try to get a temporary fix. This company was the only one that took the time to take care of us. The staff was friendly and very kind to us and made it possible to travel to the U. P. Thank you again for your kindness.

We stopped in to talk to someone about winterizing our RV in nov when the park we have been in all…read moresummer closes! As it turned out we spoke to an owner and she was absolutely wonderful! Such a delight to speak to someone who made you feel like their only customer We will definitely keep doing our business with them!!

As soon as I walked in, I was greeted and helped right away the employees there know what they're…read moretalking about and made sure I was taken care of before I left and was very helpful. I will definitely be going back. my new go to spot for my camper thanks again to everyone up at McDowell rv for helping me out and thanks again Ron your the man

I highly, highly recommend this place if you're looking to buy an RV or a trailer--you really…read moreshould go there. It is a warm atmosphere and offers professional assistance. You completely lose the feeling that you're at a dealership , these people treat their customers like close friends. Breanna and Casey !!! Typu guys are amazing! The first toast at the campsite this Friday will be to you! Your help provided exactly what we needed in no time at all. Once again, thank you so very much!

Don't do business with these people! We bought an RV from them two years ago, along with an…read moreextended warranty that's not worth the paper it's written on. So far the awning was not bolted on properly (by Tradewind) and fell off while we were driving. They don't even stand behind the work that they do themselves.The awning banged against the RV before it came off causing damage (not covered) one of the jacks, also not bolted in properly, broke off. Not covered. The refrigerator freezes everything ( you guessed it) and you can't run the fireplace and the microwave at the same time. Have been there 3 times about this....still not fixed. And the service department is more worried about their liability than actually fixing anything. I tried to call Bob, the general manager, but he was too chicken to return our call, referred us back to Amber their ultra rude service manager, really rude. We're looking at a bigger trailer and there is absolutely no way we're doing business again with these people.

We purchased our 2006 Damon Daybreak in September 2020. Paul was very informative about the coach…read moreand Cathy prepared all of our financial documents. Shane went through the unit with us and explained the operating systems. I've been on one road trip and everything worked properly. Felt we were treated professionally and there was no pressure. I would do business here again. Christine Battle Creek, MI.

Purchased a 1999 Newmar Dutch Star in November 2018. Mr. Atkins gave me many verbal assurances…read moreover the phone of what good condition the rv was in. Interior was in very good shape for the age, but being naive I decided not to get an inspection. In fact Mr. Atkins talked me out of getting one. I specifically asked about the age of the tires and he said they mounting backwards and he couldn't see the date, but he thought they were from 2013. They were in fact from 1999. It's a miracle I made it home without a blowout. Pulled off the lot and my driver side windshield wiper doesn't work. I go back and they spend about 2-3 hours fixing it and it breaks 100 miles down the road in the middle of a rain storm. I asked about the condition of the roof, and he said they seal the roof on every used rv that comes thru before the sell it. This was a bold faced lie, as it was clear once I knew enough about it that the roof had not been recently sealed. I began to have major roof leaks, and it was an rv tech that noticed that the entire front half of the roof was rotten, and on the verge of caving in. Mr. Atkins is a dishonest business ma and a liar. Please never ever do business here. Danny R.

Well I drove my new Thor Vegas home today and it was amazing. Byron made it happen for me. He…read moredefinitely walked me through the process. Troy sales manager was also essential to this deals success. Josh in finance was always ready to help. Thank you all for the work. As a grateful veteran it was my pleasure to work with each of you! General Rv Birch Run you did great.

My experience with General Rv of Birch Run has been horrendous. I have experienced many issues…read moresince providing a $2500 deposit on a unit. I was promised a product that would be fixed to use. Then I was told the work could not be completed. I addressed this matter and was met with aggressive and unprofessional behavior. I since then have been told I will receive my refund. Which then I had been told after that, I will not be receiving my refund. Do NOT go to General Rv unless you would like to be scammed. Unfortunately, If you dig deeper into this company's behavior and standards, these discussed problems are more common than not.

The sign of the integrity and character of a business or organization, is how they act when they…read morehave the upper hand in a business transaction and unforeseen conditions require a change in that transaction. This location and staff have a mountain load of both! My wife and I had an excellent experience purchasing a Class C RV with RV Sales Associate KEENAN MCCRUMB. His knowledge of his product, his willingness to answer all of our questions, and to ensure we were happy with it all, was the hallmark of the discussions. The end agreement for purchase was a fair and attractive offer leading us to sign a purchase agreement and agreed price and closing date. However in the day ahead, my wife suffered a flare-up of an existing condition, that in all reality would preclude our being able to use the RV now, or in the future. The next day I called Keenan and informed him I would be returning to the store to discuss it. I again met with Keenan, related our difficulty and our inability to continue the sale, I then asked what were our options. Note that under MI law, Camping World was under no obligation to honor my request. But Keenan calmly indicated he understood our predicament and would intervene on our behalf with his Sales Manager DAVE RICKETTS. The end result was these gentleman indicated they fully understood that predicament, did not want to add to our dilemma and stress, and would honor our request. And in what I previously stated, demonstrated the character and integrity of both men and this company. Having had a career in law enforcement and then the business world, it is not often that you come across individuals the caliber of Mr. McCrum or Mr. Ricketts. I cannot recommend this location and the staff therein highly enough. If you choose to seek a reliable, honest, and fair business partner, you will find none better at this location. Proceed here with confidence!

Absolutely terrible experience. Buying the camper was one thing--but actually picking it up was a…read morecomplete disaster. When I showed up to take delivery, they had lost my keys. Instead of being prepared, they had me sitting there waiting for over SIX hours with no real updates or urgency. Completely unacceptable. What's even more frustrating is that there were plenty of sales reps walking around trying to sell, but once the deal was done, suddenly no one was available to actually help a paying customer. It's clear they only care about making the sale--not delivering on it. The lack of organization, communication, and basic customer service at the finish line is shocking. This should be the easiest part of the process, and they completely failed. I would not recommend this place to anyone unless you're prepared for a headache after you hand over your money.