iRobot's Roomba smart vacuum cleaner was a solution in search of a problem. At a friend's house, I marveled as this autonomous vacuum kept running itself at full speed into countless baseboards while leaving large swaths of the floor untiuched. And for $500 what could go wrong. Apparently a ton, as iRobot has filed for bankruptcy leaving one to wonder about consumer tolerance for yet another smart appliance gimmick. I can vacuum my house in about 45 minutes without constantly banging my head into the baseboard. Excuse me while I have to give my smart refrigerator a good tongue lashing. One sorry star. read more

Title: Safety Hazards, Terrible Customer Service, and a $1,400 Mistake We bought the Roomba J9 in August 2024, and it has been nothing but problems since. Within two months it stopped charging. After chasing down customer service (who ghosted me for two weeks), I finally learned the case was escalated because the charging contacts had melted--a major fire hazard. No one told me until a new rep casually mentioned I needed to unplug it immediately before it could cause a fire. They eventually sent me a new base station. Four months later: the same charging issues returned. I was told the base had burned out the battery and that replacing the battery would fix it. Against my better judgment, I agreed. Three weeks later, the Roomba once again failed to recognize the battery. This time, support told me my warranty had expired--by three weeks--and all they could do was sell me another battery (the very thing that had already failed). I escalated the issue, only to be offered $150 toward a replacement on a $1,400 defective machine. Here's the reality: * Their product has clear safety issues (melted contacts, fire hazard). * Their fixes are band-aids at best. * Their customer service does not follow through and hides behind rigid "policy." * They stand by nothing when it matters. We will never buy another iRobot product. For anyone considering the J9 or any iRobot purchase--learn from our mistake. Spend your money elsewhere. read more

iRobot combo This robot continues to disappoint Can't wait for it to not work at all so I can buy a different brand next time. I've had a roomba since 2013 and the last 2 years I've hated every moment of it, the first 11 years I couldn't say enough good things about Roomba and told everyone to get one. Now it's such a bad product I tell ppl to stay away from it even when no one is talking about cleaning read more

For someone rather averse to most modern technology, it's rather interesting that I'm falling in love with a robot - my Roomba 960, or as we call him, Awesome-O (yes, per the hilarious South Park episode). The amount of time I used to spend constantly cleaning my floors was ridiculous' y'all. After listening to me complain about this for far too long, my partner gifted me what every girl dreams of - a cleaning robot. I was anxious it might be complicated to set up, so it sat in my living room boxed up until I finally decided to give it a try. The set up and figuring out the basics took less than 20 minutes. The most complicated part was trying to pair it with an app on my phone, which I gave up on, and decided to just operate it manually for the time being. On its first run, it covered my rooms a few times learning the lay of the land. The second time, it knew what to do. When it finishes, it makes a happy sound, and docks at its home base! It comes with a handy sensor that you can turn on to block it from going into certain rooms/spaces. I am so happy to have this little guy! :) Of the countless things we all have to do as part of life's 'maintenance', I am grateful to have one less to worry about. I will not miss sweeping at all, and Awesome-O does a better job than I did anyway. I know it's the height of irony for a relative luddite to become attached to a robot, but trust me when I say, this is one of the greatest investments you can make for your household! read more

We have called customer support three times: 12/2/23 David confirmed error code and warranty and said he would send a replacement cleaner head. We were given a UPS 2 day tracking number but the replacement part never shipped. 12/8/23 Ernesto said they were busy and we would just have to wait. 12/11/23 asked to speak to a supervisor but never received the promised call back from Michelle. Warranty expires 12/23/23 and from we are standing it looks like they are purposely delaying sending out our replacement part. We paid $700.00 and the part did not last a year and we had to buy a regular vacum in the interim. No one there seems to care whatsoever. BEWARE. read more

I'm a caregiver for my husband and I can tell you that vacuuming the floor can be work. A regular one does not work on Hardwood Flooring unless.. You buy one specifically for it. This one works on all surfaces, even the porch! The one I have is a blessing. Because since my husband is in a hospital bed, sometimes the crumbs get on the floor underneath the bed. Roomba helps real well with not only upkeeping under his bed but throughout the house, especially in the bedroom. I don't use any apps but sometimes I have to nudge Roomba by putting my feet in it's way to go in the right direction to sweep under the bed. They are a little pricey but for the convenience they provide its 100% worth the purchase price. read more

iRobot - Owned for a couple of years, still serves us well. - Electronics Near Me - Burlington, Massachusetts

I love my iRobot Roomba and the reminders that iRobot gives me. Their customer service is really great! The Roomba came with some initial replacement parts and its easy to find the parts through the app when you need them. I had a couple issues with my robot after my cat threw up and the robot ran it over and iRobot customer service helped me. This thing has saved me so much time. read more

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Purchased an i3 with self empty. The software is poorly written because it keeps crashing. The customer service is friendly, but ineffectual. They are really good at sending out replacement units. They have sent out 5 robots for me to set up and then they fail for a variety of reasons. I really should be getting paid as a beta tester. The last problem was motherboard issues and the latest replacement won't update the software to allow me to use the advanced optioins like maping and setting up a program to vacuum on specific days at specific times. Customer service did tell me that it can take 48 hours to update (come and gone) and sometimes as long as 4 weeks ! Everyone's dream is to purchase an advanced product and then wait 4 weeks for it to work. Do yourself a favor and stay away. read more

I ran into an issue with my product no longer functioning at all. When I contacted iRobot, they confirmed my product was activated within the warranty window, but they refused to honor the warranty. I am a disable combat veteran, and they refused to honor their warranty commitment. I will never buy one of their products again. read more

This company has the most abysmal customer service I have ever experienced. On the day my j7+ arrived, I reviewed all the instructions, watched the videos, and downloaded the app to my phone. I began the "map" function, and the unit simply stopped after a few minutes. I followed the troubleshooting instructions, and it did the same thing. I immediately contacted customer service through their online system, and received an auto response that I would hear back within 48 hours. Despite three reminders to them, it was nearly a week before I heard back. The response was little more than a boilerplate, which instructed me to perform troubleshooting which I had indicated in my original complaint that I had already done. I responded that I wanted to return the unit, and, again, it took days for them to respond. The response was that I would be contacted with instructions for returning. This was six days ago, and I have yet to hear from them. A complaint to their CEO office was unanswered as well. I have had to refer the matter to the MA Attorney General's office and am disputing the charge (just south of $ 1000) with my credit card carrier. Regardless of the positive performance reviews you may read, dig more deeply into their customer service record. Never again! read more

The model I purchased in March 2024 had nothing but issues, losing connection, wrong bin detected, not emptying into bin then ultimately stopped working. I was offered a replacement, which I waited over 3 months for due to no availability. During this wait I had to hire an outside entity to vacuum/mop my floors as I am disabled. I explained my frustration via email, as I could have purchased another unit in the time it took for the replacement to arrive. The team members I spoke with were both very polite and apologetic, but no compensation offered. I received a call last week advising that my robot would arrive in 7 to 10 days. I was asked to co firm my address, as I have done each call, to no avail! My product was sent with an incorrect address, ergo, sent to that address instead of the correct one. Thank goodness the person was honest and brought the product to me from half a mile away. Needless to say, I will never purchase another product or recommend in the future. read more

Following the less than acceptable competence of those taking calls/questions in order to filter through the plethora of options offered in this line that lead into 4-5 phone calls and several e-mails to get "THE REAL ANSWER". My I7+ arrived Broken. Shame on Irobot for their Box, inside a box, inside a box with 3 additional boxes inside of the 3rd box. Truly this is short sighted wasteful packaging. Looking forward to the arrival of the replacement device and putting her top work. Hope it comes in one paice.... sadly, the same packaging again.... Have you packaging engineers consider pressed paper/egg carton style protection/packaging with a few fewer boxes. Thank you. read more

I had insisted that the house we bought had all hard floors, having carpet most of my life- I wanted something I could keep cleaner. I am laughing at myself- something I failed to realize is how you double your work with hard floors! Sweeping and then mopping. I did it a couple times before my hubby bought me a Roomba- my daughter and sister both had one and my sister regretted not buying the one that self empties (my daughter has that one). So I jumped and bought the "expensive" one that empties! And right away- I was happy. I am about 6 weeks into Roomba ownership- I named ours Eeeva and she does a great job. The app alerts me when she has finished, or when she gets stuck. I also can create special jobs of just certain areas. It gave me a breakdown of highest dirt areas- no surprise it's around my husbands living room seat. My task for this week is to set up an area for my Roomba not to clean- it bumps our cat food dispenser bowl while cleaning. I find it transitions easily from area rugs to the hard floors & doesn't like my bathmats. I am very happy with our purchase and it saves me so much time! well worth the money. read more

So my rating is the average on the product (4-5 stars) balanced with customer service (1-2 stars). The robot -- we've had 6 years and one battery replacement and it's well worth the investment. But when I tried buying some replacement side brushes, I pointed out that they were charging me for shipping ($14.99 part, $6.50 shipping, $1.96 tax) . When I pointed that out to them, they denied it and said the tax was only on the part. $1.96 tax on on a $14.99 part? That's about a 13% sales tax rate. We're high (9.25%), but not that high. I don't know who in the U.S. has that high a sales tax rate. When I pointed that out to them, they cancelled my order and did not notify me they were doing so. So this is all really annoying over a simple issue. I just wish the engineers designing Roombas were designing their order processing function. read more

I order Two 3 pack Replacement Dirt Disposal Bags total cost $43.33 on May 30, 2023 which paymen was accepted through my credit card. It took until July 25, 2023 to resolve the issue of not receiving them. I contacted the company after 10 working days, because it never showed on the tracking from UPS that a label was create. The person at IRobot told me I would need to file a claim with UPS. After debating this they opened a case. since that time I contacted the company 2 more times. Lucy said they were. waiting for a response from the claim. Then again I reached out on July 21, 2023 and advised them I would be contacting my credit card company on Monday July 24th since they had accepted payment but did not provide the merchandise. Thanks to my cred card company resolving the issue and getting my payment back, I don't know how long they would have strung me along. Maybe until 60 days were up so I wouldn't be entitled to get my money back. read more

0 stars is more like it! Worst customer service ever! Bought a S9 and mop back on Nov 20th!!! Never worked properly, been waiting on the replacement for 5 months!!! Always it back order or they canceled the order or they put in the wrong order... any more excuses... try to speak to a supervisor they busy every single time, manager always busy, director of the department never there‍ I tried to get my money back today they said I couldn't because it wasn't within 60 days. Excuse me??? I am not returning it because I want to I am asking for my money since you as a company never delivered a working product for 5 months!!! We have to escalate the situation to see if it can get approved... just wait 24 to 48 hours... same excuse every time. Hours that became days that became weeks that became months!!! It seems that once they have your money you don't matter any longer. What a waste of over a grand!!! I will forever tell everyone I know to not buy from you guys ever!!! read more