I am actually surprised by these 5 star reviews. I found this office on Yelp and decided to bring my son here. I am a first time parent, so I naturally have a lot of questions and concerns. For some doctors, each child is just another patient and this is how I felt here. I have had doctors in the past and found a new pediatrician's office that actually makes you feel like they care about you as a patient. For example, I have a personal doctor who will pick up the phone and answer my questions (or call me back in the alternative when he is not busy). Sometimes it is just a 30 second conversation. All our visits with Dr. Gonzalez were short. Besides our in person meetings, all my conversations with this office have been with a nurse. However, this is not what made me write this review. I once called the office and asked the receptionist a question about feeding. The nurse said she would ask the doctor and call me back. She did not. This still did not prompt me to write a review or try to change doctors. I understand people get overlooked when busy and this does not warrant changing doctors. I found my answers by reading the internet and asking friends. My son recently got bit by something on a Saturday and his toe was extremely swollen. I took my son to urgent care and the urgent care doctor told me it was an infected spider bite, prescribed antibiotics and told me to follow up with the pediatrician on Monday. Monday morning, my son's toe was not better even after the antibiotic, so I called this office, explained that my 11 mo old son had an emergency and asked if I could come in to see the doctor. "Sorry the doctor is booked today." I asked can you please see if the doctor can make an exception and squeeze him in because his toe is not looking good. She asked me to hold and came back and said "sorry, you can come in tomorrow morning, but in the meantime give him Benadryl." Um...he is already on Tylenol for a fever and antibiotics, so why would I give him more meds without his doctor looking at him? I was truly mortified by this nonchalant instruction from the front desk girl. Btw she mentioned "her appts are filling up quick, so let me know if you want the appt." No thank you. I got him into a different ped's office the same day. Turned out the toe was not getting better because the antibiotic prescribed by urgent care was not the right one for my son's infection. They put him on a new antibiotic and the toe started healing instantly. I had no intention of writing this office a bad review until their actions directly affected the health of my child. And yes, the doctors at this new office are extremely thorough and there were follow ups every other day. I do not have to jump bridges to see or talk to a pediatrician here. I was not going to write this review, but the point of Yelp is to notify other concerned parents what to look out for, as we all have our child's best interest. read more