Very professional and fast service, and as a bonus a pleasant conversation…read more Service: iphone screen replacement and a screen protector installation.

Don't be fooled by the storefront, Jose was amazing! I had a repair that I needed to get done on…read morethe fly and he was able to make it happen. Not only was I impressed with the speed, but he was a joy to converse with and is truly a great guy. I also know the quality of the products he is using are the best you can get for a repair shop without spending half of what the phone is worth. His price was more than fair and I would recommend him to anyone in the valley!

KEEP AWAY FROM THIS PLACE LIKE THE PLAGUE I had my iPhone 7+ screen repaired here. It looked…read moreflawless, but two weeks later the screen will not recognize me touching it and the parts they used were Chinese aftermarket halfassed screens. The woman that worked on it basically said they learn through work so there is absolutely no training before you give them your phone. you are just as well of at trying the repair yourself or going to apple to get it repaired professionally than going to this shit show

Apparently under new management. Quick iPad screen repair, as quoted.read more

Do NOT go here. They were incredibly rude the entire 8 MONTHS it took to get my laptop back from…read morethem. I brought it to them to simply fix the charging port, and after 2 months of messing with it, they texted me to let me know that they had irreparably broken the CPU. After another month of trying to figure out a solution, they began to claim that I had broken it, and were not going to do anymore work on my computer. When I complained about their work ethic, the manager got very irate and refused to communicate with me further on the problem. I am so disappointed with how they handled the entire situation, and I am now out a $1,000 laptop. This business is full of unqualified and unprofessional people. Save yourself the money, time, and stress, and find somewhere else to fix your electronics.

Ben and Brandon fixed my smoked and dead computer in less than 2 hours and that included…read morecomprehensive diagnostics. They found two burnt wires and a dead CPU cooling pump. They replaced the parts and even cleaned up my computer with tools and software only real geeks know about. I highly recommend this place!!!

We recently had new computers installed and after a few months one of that machines failed. I…read moreunderstand how hardware can fail but what happens when it does? What kind of service can you expect from Firefly? I dropped the computer off on the 9th for a failed fan. It is now the 25th and I've been told various stories, each of them a little different but none of them resulting in a solution. No loaner. No repaired computer. Today I was told that the part is back ordered now but that seems like something that we would have known on the 9th or 10th, not finding it out on 25th. We were told a Lenovo technician would need to do the repair and it was scheduled for today but we were told it didn't happen and no repair date provided. So if you are looking for support for your office, you might check around first.

The review that Ptr L. wrote is exactly the experience I've had with them for 13 months now…read more Bottom line is I will loose about $4,000 & have nothing to show for it. I won't buy a Lenovo product again, their customer service sucks, & I won't buy anything from Firefly.

Great affordable phone repairs recommend it to anyone!!! Amazing customer service, great location…read morenot to far from downtown Yakima. It has from cases to phones to repairs you name anything that you need for you're Mobil device they have!! They come in clutch

VERY knowledgeable Crew who will fix what they say they will.read more

The people in the store were very knowledgeable and very helpful. But with being said- they don't…read morehave any comfortable chairs to sit in and wait. There is no drinking fountain. They don't have a bathroom to use -they send you down to Starbucks to use their bathroom, which is three stores away. As a disabled senior, I find that unacceptable. They said it would only be an hour and it was nearly 2 hours before we were waited on.

I would highly recommend the East Wenatchee Verizon store if you want quality service in a…read morefriendly, patient environment. Margo Hernandez provided exceptionally patient and professional expertise to my technical questions regarding a new email account. He took the time to explain the process and in an understandable way. He was not there for a quick sale and then "push you out the door, but instead provided the quality follow-up, what I believe is the "value-added" in strong customer service. I will be back to shop at the East Wenatchee Verizon store and will highly recommend it to others in the area. Thank you, Marco.

I took my laptop to the PCSMITH to diagnose a sound problem using the audio output jack. I need…read morethis jack since I share the room with other people He explained that the audio output jack was broken, and the complete motherboard would have to be replaced. The cost would be $ 600 to $ 700. He then offered a no-cost solution using the built-in Bluetooth audio system and a pair of Bluetooth earbuds. I am 90 years old, and the climb up the stairs to his shop was worth every step!

Absolutely incredible service! I was having issues after having to reinstall Windows, and the man…read morewho answered the phone immediately gave useful advice that moved me past a sticking point. When I hit another dead end in this annoying process of reinstallation, I was prepared to just give in and go to the shop in person, inevitably spending some money, but the man who had helped me previously kindly walked me through the next step over the phone -- he was legitimately the most helpful person I could have contacted, and didn't seem interested in parting me with my money. I have huge respect to the folks at the PC Smith, it can't be an easy job constantly dealing with banal tech issues like mine. I will 100% return here with any future problems!