Serge made time to fix a leaking refrigerator, same day I called. He arrived promptly, gave us a…read morequote and fixed the problem in short order. Such a relief! We'll be using Appliance Repair Pro's from now on.

Sergiy gave us an online quote and we made the appoinment for some refrigerator maintenance. Upon…read morearrival he assessed what was necessary and reduced the price. He was very professional and did an excellent job.

Had an emergency dryer repair so we used Service First again. Called on a Saturday and they were at…read moreour door Monday morning. Great communication along the way to let us know of schedule changes and part availability. Locked in as our only repair service in this area since we can depend on them and they do great work.

They are always very responsive. They have high quality customer service and while sometimes I've…read morehad to wait for an open schedule, they were able to get me in when someone else canceled. I will definitely be using them again.

The refrigerator stoped delivering water through the water supply system. I did everything I knew…read morehow, like changing filters. But nothing helped. All I ever got was a very slow flow. Frustrating beyond belief. I called Universal Repair because they had very good feedback ratings. Lo and behold, the positive feedback was just what I experienced. I was given a next day appointment by Valerie, with a two hour window. Dmytro showed up right on time! He didn't mess about. He went straight to work diagnosing my problem. Then he did his magic and suddenly my refrigerator was working like new. Dmytro showed me the condenser and it was disgustingly dirty. He cleaned that up to like new. Not only did Dmytro repair my water problem,he left my refrigerator in better shape than it had been in years. Dmytro gave me a price which sounded justified. And accepted my check in payment. I absolutely have to say, Thank You Dmytro!!! And thank you Universal Repair! If and when I have more appliance problems I will definitely call Universal Repair! Honesty and Integrity!

Universal repair is fantastic as usual. We utilize them for regular maintenance on appliances to…read morekeep them running well and most recently they were able to repair our ice maker on our subzero. Always so happy they can find the parts to work on our appliances. Two of our neighbors with similar appliances asked for referrals on the spot because they know we have them out every year.

I've been using Darrell's service for years, and have always been pleased. He diagnoses problems…read morequickly, and when he has to order parts and come back, he does so quickly and with consideration for my schedule. I depend a lot on this service, because I'd rather keep my old, better appliances than replace them with new ones that aren't as reliable. He always charges reasonable prices, too. One of my best home suppliers.

Definitely understand what others have said about the owner's lack of customer service prowess…read more Experienced a testy response to a very simple question. Suppose it was at least better to find out in advance...Will be avoiding.

these guys are terrible !!!!!! do not use them !!!!!…read morethey charge over $300 hr. and $110.00 for a fuse poor service !!!

It was easy to get an appointment and Sergiy, the owner, was very communicative and easy to deal…read morewith. He came out promptly and took care of our dryer issue quickly and charges reasonable prices. We are very happy with his service.

Oleg was absolutely amazing when he came to fix our dryer. Extremely professional and quick! I've…read morenever seen anyone undo a dryer so fast and get to the issue. After going back and forth with my partners about getting a new dryer or doing the work. Oleg said he would warranty the work and showed us it was a great value to go with fixing over new! i appreciate High City Appliance for their punctuality, pricing and professionalism!

Our washer and dryer both had issues and we wanted to repair if it was reasonable. Well, a…read moredifferent company was charging a significant amount to just diagnose. High City Appliance charges $69 for first appliance and $34 for the second one. We called and set up a time and date for them to diagnose. The window was 9-12 pm. As we do, schedules get rearranged and it was 11:25 am and still no communication from High City Appliance. I call to follow-up and customer service tells me they will follow-up. A couple of minutes later, I receive a text from their technician and he says he is 25 minutes away. He arrives at 11:57 am. He did wear shoe covers upon entering and after spending about 30 minutes in our laundry room, he shares the issues with our appliances. To replace the parts and labor the cost would be about $715. The estimate included parts and labor and labor was over $200/hour. That seemed pretty steep. If we decided to move forward, the diagnostic charge would be credited, but still very costly. After having to follow up and waiting for the technician to arrive, then receiving his quote, it was a disappointing experience. The technician also wanted to charge me $59 for the second appliance, but quickly corrected him of the quoted price that customer service shared upon making the appointment. I would strongly reconsider calling High City Appliance in the future should we have appliance issues.

They reached out to me minutes after posting my project on Yelp. I was also able to get an…read moreappointment for the same day and they were able to fix my dishwasher. Outstanding service.

I was quoted $200 for labor plus $80 for a part to repair my dishwasher. At $200 I assumed labor…read morewould take several hours. Due to a mistake made by the technician on the first visit which resulted in the $200 labor estimate I was given a $50 discount. Once the part was ordered and received the technician repaired my unit in a half hour. That made the resulting price per hour for labor $300. To me $300/hr is outrageous.

Outstanding service. A repeat customer for gas range, dishwasher and our latest dryer repair…read more Thought we would need a new dryer but Jason saved us $$$. Only a new heating element and had us up and running in a day before heading out on trip !! Highly recommend local small business with competitive pricing to the big out of towners.

Was able to help me find a resolution over the phone at no charge. Much appreciated, thanks!read more

Al is beyond amazing cares about people and his work highly knowledgeable and did a great job…read more Quick and follow up was nice.

I called Al's after being rescheduled twice by another repair service because they were too busy…read more Al, on the phone, told me what I needed to look at after learning what the problem with my Samsung washer was. I did what he told me, which corrected the issue and saved me a minimum of $75 for the other companies trip fee. I will be using Al for all my future appliance repair needs. That you Al we need more people willing to do this instead of just setting up an appointment.