1. IPM Roofing & Restoration

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Albuquerque, NM

IPM Roofing & Restoration

5.0 (1 review)
Open • 8:00 am - 5:00 pm

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Damage restoration

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1 year ago

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American Restoration Water & Fire

American Restoration Water & Fire

(20 reviews)

Business Parkway/Academy Acres

these people stepped in when I had a flood they were friendly efficient and completed the work in a…read moretimely fashion.

Would not recommend this company, the contractors that complete the work are great guys and did a…read morefantastic job. However, management and accounting cancel out this experience. I had a leak in my roof in January of 2026, I call American Restoration. They come out quickly, tarp the roof, and set up fans to air out the leak. They say they'll come back to pick up their equipment and get a test for asbestos so they can begin demolition of the leak. Weeks go by and I hear nothing. I call to inquire, they say they lost the sample and need a new one. No communication whatsoever. Finally, they begin work a few months later, they find crazy mold in our ceiling and say they will send pictures to insurance to cover the cleanup. Great. They finish the demo and say they will be back next week to patch up the hole in the ceiling. A week goes by, then another. Eventually, it is the end of April 2026, going into May and I still have a giant hole in my roof. I contact Angel, my project manager, multiple times throughout this, he says he is waiting on insurance approval to go ahead with the rebuild. I'm no expert in this but why would you begin demo without the go-ahead to rebuild. I say I will pay in advance to begin the refurbishment process. I call insurance, he says they haven't sent him anything. Turns out we hadn't paid our deductible yet so that's why labor had paused. Mind you, throughout this process I am given random quotes of costs of labor, and percentages I have to pay upfront in order for work to be done or paid off, all via email not any formal receipt of anything . Eventually, the roof is repaired after five months. Our deductible has been fulfilled, we leave Restoration to get their remaining funds from our insurance broker and believe the deal is done. Months later, it is now July, I am getting an email that I am about to be sent to collections for unpaid funds. For the Mold Removal back in March. I email back asking where this fee came from, the insurance already paid them for the interior. I call insurance again, turns out they never sent the Mold pictures to insurance so they were unaware of this process being done to begin with. My insurance cuts a check, a few days later I get ANOTHER email stating the balance is still unpaid. I have to tell them the check should reach them in a few days and if not then to contact me. I wake up again this morning and have yet another email stating another fee is unpaid and that they "miscalculated" what was due. I am personally very tired of this, and now have to direct them immediately to my insurance to deal with. Stay away from this company like the plague.

Rhino Roofing

Rhino Roofing

(31 reviews)

Business Parkway/Academy Acres

By far the BEST contractors we have ever worked with!! Everyone we talked to was professional,…read moreknowledgeable, and the NICEST people. It's so refreshing to work with a company who truly cares about doing excellent work. Even our insurance adjustor gave them a thumbs up for the quality of their work. On top of the overall quality work and results of replacing our roof, our project manager, Lawrence, is top notch! His customer service is a 10! He kept us informed, answered all our questions, and addressed the few aesthetic things we wanted addressed. Luis and his crew know what they are doing and we are happy with the quality results. Their cleanup was impressive! Randy was assigned as our followup service rep for the warranty and he has already done a great job with his attention to detail on some touch up painting. We highly recommend Rhino Roofing!

I bought a house that had recently received a "roof restoration" from Rhino. The coating was…read moreapplied over loose rock and has been a pain since shortly after we moved in. Water routinely gets under the coating. Rhino comes out and fixes the holes underwarranty but it doesn't take action to stop it from happening again or address the damage under the coating. I am currently on my roof walking around after the rain and areas are squishy with water pushing up through the cracks and holes in the coating. I have contacted them and walked the roof with them and they assure me the coating was applied correctly. I asked for documentation several months ago and have yet to receive it.

SERVPRO of Northwest Albuquerque

SERVPRO of Northwest Albuquerque

(5 reviews)

Business Parkway/Academy Acres

Niko and his team did an amazing job on my house. I was in an absolutely hopeless and disgusting…read moresituation after evicting some nasty tenants out of my home. I called Servepro and Niko met with me that day. He looked around and immediately began assessing the situation and with in moments I was feeling hopeful that the terrible mess was manageable. Nikon's crew came and in one day they pulled all the carpets and cleaned what was left behind. When I walked back into the house I literally cried because I could see its beauty once again. Thank you guys!!!

Had a water leak at my house, insurance company sent them out. It started out good as expected…read more Their team arrived quickly and started to setup a lot of fans and dehumidifiers; however, that's where it ended. They setup a ridiculous amount of equipment for a small leak. Just minimal monitoring, no other work. When asked to remove the equipment, they said that they would send someone out, but no one would show up. After repeated calls, they finally sent someone out about a week later. To my surprise, got billed for nearly $4000 for work that was never performed. On top of that, they repeatedly sent overdue payment notices and stated that a lien would be placed on the property and interest would be charged if I didn't pay. Stay away from this company at all cost, you have been warned. Save yourself the headaches and stress. Zero stars!

IPM Roofing & Restoration - roofing - Updated November 2026

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