Love Dr. Arnold's practice. Very organized, professional and pleasant. Staff is super-helpful with…read moreinsurance issues.

(4.75 Stars) Horrible pun alert . . . most people buy their glasses "blindly." Between…read moreunnecessary lens enhancements, absurdly overpriced faux designer frames and other miscellaneous nonsense, this is an industry which hardly inspires confidence. Perhaps not as bad as buying household furniture or insurance, the wise are nonetheless advised to count their fingers after shaking hands. This office staff is very transparent regarding the "dirty little secrets" of their trade. Until the money is spent, few people know that glasses from reputable manufacturers are guaranteed for a year. Quality lens grinding labs also offer one free "rework" for their product. These assurances cost the dispensing optometrist nothing, yet most charge for their use. Not only does Dr. Arnold have the integrity to not gouge her customers, she carries attractive glasses in all price ranges, and will adjust any glasses obtained from her for a year, also free of charge. I'm happy to report that I experienced none of the negatives in my visits to Dr. Arnold's offices. The doctor's demeanor is calming, patient, positive, relaxed and professional. Further, her recommendation of fundus photography not only avoided the need for pupil dilation, it provided an interesting and interactive view of my retina. The optional process absolutely painless, and was covered by my health insurance. Dr. Arnold is respectful of her patients (never demeaning) and their time, and despite the fact that there were three other patients when I arrived (10 minutes early), nobody was kept waiting. The enthusiasm and positive outlook of the staff seemed to be contagious; patients were mingling as though they each had a cocktail in their hand! I live in the immediate neighborhood, and walked to her offices, so I wouldn't have direct knowledge of parking. I suspect that there is a parking lot behind the building, available parking on the residential side streets and a large (and always empty) retail parking lot a block away. The offices are clean, bright, well organized and welcoming. Vanessa, the office receptionist is always positive, friendly and helpful. She communicates very well, whether face-to-face or by phone. The unsung star of the office, however, is Tuli. Tuli doubles as both office manager and frame stylist; her knowledge of frames is encyclopedic. She has actually collected glasses frames as a hobby for years, and has over 260 pairs in her collection. When this knowledge is pressed into the service of Dr. Arnold's patients, Tuli can make very good recommendations-- and adjust those recommendations to patient preference-- as second nature. Even to this steadfast believer in "function over form," selecting both everyday and prescription sunglasses was a pleasure. Only a minor snafu in coordinating a pickup of both pairs of glasses in the same visit separates this experience from perfection. My suspicion is that this minor glitch might not have even been their doing. I am very pleased with both the services and products of Dr. Arnold and her staff, and recommend them highly.

The Union office is much nicer than the Springfield office. The Springfield office is very rude,…read moreand they don't answer the phone when you call to make an appointment.

The office in union i must speak out against anyone who has any intention of finding help with…read moretheir eyes particularly getting a script for your eyes. I have been to this office multiple times and the other office e too in Springfield. The two of them still over years of goung back and back I have NEVER gotten a script and the glasses from the scripts that were accurate and I could use n wear for the issues they said I needed them for. I feel frustrated, used, taken advantage of over n over and still from day one I have not a pair of glasses that I will be able to use. I just wanted to fore warn someone from getting hurt like me. Im hurt not with just the glasses,but one of my eyes had been looking much different then the other and I was told first that my eye was this way due to my " heritage" or later it was eye infection after I was sent back home. Now years later they come up with I got cataracts. They all are about the money and dont really want to help you unless you have it or they think do.

Got to the Eye Clinic half hour early and after waiting for about 10 minutes they took me in…read more Offices are always clean and orderly. The personnel always willing to help and assist, and the doctors are excellent. They explain what they are doing and discuss their plan and treatment.

The staff is nice, waiting was 20 minutes. Many forms to complete because they want to get paid…read more The optician section was very good. Nick worked with me and didn't rush to make sure I picked the right glasses for my needs. I recommended the Eye Clinic.

Went to Cranford Eye Care. Over the phone, I was told they take Aetna insurance. After the exam,…read morethey asked me to pay I think $80.00. I said I was that you took Aetna. Well, this was about a year ago. I am still so upset because I had vision coverage, and would never have gone to this place if they told me the truth over the phone.

I have seen the eye doctor a few times over the last few years and about 2 years ago I got a stye…read morein my left eye and went in and was told due to dust at my job this could be a problem going forward then I got one in my right eye and when I called I was told I had to come in because it was a different eye so I did and now I have another stye and I am leaving for vacation and when I called yesterday the doctor was not and my file could not be found and today I got a return call that first said I have not been there in years and when I said I had and that I leave for Christmas vacation in the morning I was told the only appointment available was Saturday after I'm gone and I should just go to urgent care because won't refill script without seeing me and was really rude to me as a bonus so if your looking for an eye doctor look elsewhere

Doctor, Staff, selection of eyewear, contact lens was all good. Would highly recommend.read more

[ ] This has to be one of the most unprofessional locations that you can ever get your eyes…read morechecked out in. For starters, to make an appointment It takes them wanting to take you as a patient. Also, if you are a union member, be very careful with giving them the voucher,As they don't know, the policies of how to Properly enforce them. as a side note, they say they have to have you have a "mandatory"retina scan for an additional $50 that is their upsell says the doctor won't see you without it, which brings me to the next topic. There is no physical doctor in this location. It's all via the comfort of her own home via video. Any questions that you have afterwards? The receptionist has to text a doctor and have to wait for a response. Another note once you are picking out glasses,Although the selection is not new, they do have a lot NONE have prices on it. So if you have a question about 12 classes, she has to send pictures to the doctor and wait to get a response back on the prices. We went on the saturday, which they are supposed to open at ten in the morning and waited for the girl to arrive in front of the location until about ten twenty six when she finally showed up. When these things were brought up to the attention of *EMILY* the office administrator instead of taking a with a grain of salt,she stated that she does not want to deal with us as clients because she did not appreciate the constructive criticism, which in all businesses, is imperative for growth. Take your business elsewhere...anywhere but here

Very caring eye doctor and I had a great experience with my eye care procedure performed by Dr. Modiread more

I was a patient of Dr Modi Great experience…read more Correction- fantastic You can entrust your eye to Dr Modi.

Dr. Haberman has excellent expertise in his field, great attention to details, the staff was…read moreattentive and caring...I'm DEFINITELY a customer for the duration.

As horrible as it looks, a year ago today my local ophthalmologist, Dr. James Haberman, extracted…read morethe first of my two cataract ridden lenses, implanted an artificial lens and gave my eyesight back to me. Gratitude only begins to express my feelings toward this man and his skill.

Staff were very friendly from the moment I made my appointment until the time I left. Dr Friedman…read moreis very very nice and very knowledgeable. Appointment was prompt and quick. I felt very confident -- I left there with the right prescription. Office is clean. I highly recommend. Parking is side street. Bring quarters just in case.

Great staff, friendly and love my glasses. The price was great .thank you kindly...appreciate the…read moretome frame of delivery

Quality of care availability, and just general organization has gone way down here over the past…read morefew years. When trying to make an appointment, I left a message and it took them multiple business days to call me back. When they finally returned my call, they let me know they had been closed and that their hours on the website are not accurate (they are open fewer hrs than what is on the site). It took weeks to get an appointment, despite me being flexible. Then, when I showed up for the appointment, I had to stand there for eight minutes just waiting for anyone to greet me at the desk. I coughed, jingled my keys, shouted hello, walked to the back... the only thing that got anyone to recognize me there was me calling them. Then, they had the audacity to actually tell me I was not standing there when I had been. Finally, they couldn't even find my old records on their system and had me entered as a new patient with no history. Too scattered, too rude, not worth it.

Rude and incompetent staff. I do NOT recommend this place, especially if you have kids. I was…read moreinformed just one day before my appointment that I needed a referral, which caused me unnecessary stress while I was at work because they refused to help by contacting the referring office themselves. On the day of the appointment, I had an emergency and was running late. Even though they told me they offer a 15-minute grace period, suddenly that "didn't apply" to my appointment. They seem to enjoy making things harder for patients. Overall, just a very unprofessional experience.

online check in it's a joke, did it 2 days prior to my appointment, when I arrived on the day of my…read moreappointment receptionist told me my appointment was canceled because I don't have insurance information and staff needs some training in customer relations