This is a challenging review to write because i was working with an agent on a set of particular apartments of interest, and things just didn't get off to a smooth start. I decided to be patient and thought maybe the person just needed a few moments to collect themselves and get it together. We all have those days and sometimes we just need some fresh air or a cup of coffee to really get back in the "professional zone". So I was really giving this person the benefit of the doubt, and didn't voice my concerns out of common courtesy. It was so hard when my original review was going to be 3/4 stars prior to all the hiccups i experienced, but I decided it was best to be honest with my experience and go with a 1 star rating/review. It wouldn't be fair to me, and it wouldn't be fair to any future potential prospects to go through a similar experience.
To be clear about my experiences, the agent i was working with came off extremely unprofessional and even after providing the additional time and my stance on exactly what i was looking for, the person still failed to deliver. I am not sure if someone like this could ever be saved because it is apparent this person has been operating like this for some time now (over a decade), and we all know people seldom ever change. I don't think the bad habits this agent exhibits will ever change.
At the end of the day, i was just in shock the person wanted 50% of the security deposit (their commission) for work that was barely performed. I understand the agent's primary client is the owner/developer who owns the empty unit that has to be filled. I totally get that, and that makes me a secondary client, but i am paying you tons of money (50% of the security deposit) to do something so basic as being a tour guide, i expect nothing but a stellar performance. In addition, with what i am paying out of pocket, i expect the agent to treat me as a competing primary client. The person failed to deliver on something so basic.
It is similar to an Amazon employee delivering groceries and messing that up. How basic can it be to take grocery items from location A and drop it off at location B? Anyone with a junior high school diploma can do it. No one is asking anyone for their college thesis, or to write a dissertation, or to find a cure for cancer. Just asking for someone to be a simple tour guide and get 50% commission off of something so simple. I would have so much respect for the agent if they were upfront and said: Look, I don't want to do any work but I want 50% commission. I want to do the least amount of work humanly possible. I totally get it. I understand brutal honesty and respect that. It is appreciated, but it didn't even get that far.
The picture the agent posted on Yelp that has the caption: THE SKYS THE LIMIT truly kills me. Clearly, the agent's customer service skills didn't have the same outlook because it was the furthest thing from reaching the sky. It was just below F grade level customer service. Just disappointing to see someone screw up on the basics, and i won't be utilizing their services again. The agent must be closing tons of sales in this pandemic and cashing in on 25K plus a month for me to receive unprofessional treatment. A word of advice: PROCEED WITH CAUTION! read more