Love this shop for all my animal needs. The staff are always friendly and help if I ever need it,…read morealthough rarely do. Love the app! Download it for perks and savings! I've already saved up almost $50 in cash credit to use just by being consistent and buying here for my fur babies. There are always insider perks and promo codes. Even free coupons for free or discounted food!

There were two groomers on Sunday, August 2nd at 4pm. The groomer who is actually clipping my dogs…read morenails was doing a great job, but the assistant that was holding my dogs head firmly, which you can tell my dog was not liking. It was aggressively, rubbing her hands all over her face, pulling at her lips because she's a boxer and she thought she had big lips and was stretching them like they were wings.. she continued to rub her face like she was rubbing a crystal ball. You could tell my dog was not happy. I asked her politely not to do that, but she didn't listen or didn't hear me. I don't know which one.. then she went to the counter and she wanted to put cream on my dog nose and I said no she has allergies and I did was only there to have her nails clipped nothing else. With this being said, I will no longer bring my dog to PetSmart in Berlin because of this individual.

Let me start by saying I did not get training here, and for very good reason. The price was…read moreastronomical and I also had an awful experience during my phone consultation that completely turned me off and I wanted to warn people about it. I spoke with a woman and maybe 10 minutes into our conversation she tells me my only option is board and train which would be sending my dog away for three weeks and it's usually $4200 but she would give it to me for $3400. I immediately tell her that that's not doable for me, and during our conversation I got very emotional and began to cry to which did not phase her. She continued the sales pitch without hesitation. The entire phone call was the most sales phone call I've ever experienced, it's like she was reading off a script and there was nothing personal about it. She wasn't listening to me to understand, she was listening to me in order to respond and she already knew what her responses would be before I was done speaking. So impersonal. I asked her to send me the payment plan options so I could look into it which she did but I also expressed to her that three weeks without my dog is a very hard decision for me to make. She told me to let her know in 24 hours if I was going to do it if I wanted the discounted price. That's a big decision to make in 24 hours, spending that amount of money and also sending my dog away for three weeks. I explained to her that this is not something I'm going to move forward with at this time because I cannot afford it and the length of the training does not work for me. I told her I would reach out if I change my mind in the future. She then texted me a text message that I thought was incredibly inappropriate and was intended to guilt me into taking the training. Now the price isn't just not doable for me because I want to save money, I literally don't have that money, and I don't have the money for the payment plan either it is simply too expensive for me. My entire phone call and also the follow up text message made me feel that they were more concerned about closing the sale and getting money then actually caring for and helping my dog. I even asked her if there were other options she basically told me no. If I am going to put my dog in the hands of other people for almost a month I want to be sure that I can trust them and that they actually care and that this isn't just another sale for them. I felt this was just another sale for them.

We just picked up our puppy on Monday after being at Coaching 4 Paws boot camp. She came home a…read moretotally different dog. I more biting and jumping. She behaves and follows all the commands. We can eat dinner and she stays on her blanket and doesn't beg for food or try to jump up. We were kept up to date with text messages and videos during her stay. I have recommended Carlos and his team to several people. Thanks to them we have a great puppy.

I had Laurie Fass work with both of my adoptive dogs. After taking her group dog training classes…read moreI hired Laura for one on one. Laura is one of the kindest people out there in dog training because she is the real deal. Laura never tried to push sessions on me but was the opposite. If I needed her for more sessions, basically it was up to me to call. The real work is with the dog owner so it appeared to me that she did not want to waste your money. When she found out my last dog died I found a sympathy card in my mailbox. This is Laura. Laurie was very professional, personable, kind and easy to work with. My dogs loved Laura. She has extensive knowledge and history with working with people, training classes as well as her radio station where she offers free information and advice to her audience regarding dog behavior. I recommended Laurie without hesitation to anyone that has a fur baby that needs some support. Just remember it is the owner that needs the support and if you follow the recommendations Laura provides you will get a better outcome with your pup.

Had some very useful information but found her to be incredibly rude. Would talk over you as you…read moretried to ask questions or discuss your dogs particular behavior. Personality just did not work for us.

Robyn is our friend, dog sitter and our dog trainer. She is phenominal with dogs and is amazing to…read morewatch her transform the pups and us as owners. I highly recommend her if you need or want someone to watch you furbabies when you're away or any training, whether it be puppy basics or changing unwanted behaviors, Robyn is the person to call. Please take it from me, as I have had the privilege and honor to have learned from her and she has helped us bring Pebbles into our family. With her training and guidance, our Pebbles is on the path of becoming her best self and we are becoming the best family we can be.

From the owner: “There’s a story behind every good dog trainer, 50% of what you get paid for is to train the dog…read more The other 50% is to give the client an expert assessment on who their dog is, what they're up against, and how to best live with, and improve their dog and life together." 

Went to evaluate the Connecticut K-9 facility for their supposed training, and to inquire on a dog…read morea friend and I found in Newington CT. We turned this dog over to the newington police after feeding, walking, and having her checked for a chip. These found dogs in turn get turned over to Connecticut k-9 education center for temporary housing and care. A woman who claimed to be the owner of Connecticut K-9 center engaged in conversation, she made slanderous accusations stating the dog was dumped by me and my friend, when in fact both of us saved the dog and handed her over to the newington police the evening of March 15th 2025 documented by footage from their lobby camera feed. She was antagonistic and defamatory, contrary to provable facts, this is abnormal and concerning. Worst of all, this type of behavior raises great concern for the safety of the dog we found that ended up in her care. We wouldn't let her take care of a pet rock.

When I brought my 4.5 month old puppy for training class I was told she was too young to do puppy…read moreobedience training and instead it was enrolled in a playtime training. The class consisted of dogs taking turns doing obstacles, then out for a pee break, then off-leash time. The final 10 minutes or so we worked on basic commands. The instructor- Vince, was quiet, gentle and generally uninvolved. He did offer tips for problem behaviors on a one on one basis which was helpful but the class felt more like puppy playtime. I was disappointed that the training part of this was almost non existent. I was told this was to boost their confidence. And socialization. I enrolled in the next class once my puppy aged up- puppy kindergarten. I was excited to try a new instructor, Lynne. Her dog was impeccable trained. I liked her philosophy and mindset during the first class with no dogs. But on the first day with dogs (second class) she offered prong collars to 3 of the 5 dogs in class. I'm not sure if they humans wanted them or felt pressured to out them on. She did not approach me about a prong collar but watching the dogs react to the collar was heartbreaking. During this puppy kindergarten class we were given more commands to work on. The class was different, the dogs were expected to sit on the side of us, different from what Vince taught in previous class. The first class we were doing lots of walking in circles and sitting. A few times my puppy sat and then got up, Lynne asked me what I was going to do about it. I tried to get the dog into a sit again, without saying the word sit more than one time but the more I tried to get her to sit the more she fought against it. So I decided I would practice at home that week. But Lynne singled me out, explained why I should command her to a sit and waited for me to get the puppy in a sit. She wouldn't sit. It was the first day of puppy school. Second class we learned a new skill- down. We were instructed to put the dogs into down, and expect them to stay in the down position until we released them while she spent several minutes helping someone whose dog wouldn't lay. Meanwhile my dog got up- I knew she was restless- she is a puppy after all and this is a new skill. I was thrilled my dog stayed in down for maybe 60 seconds. But when Lynne was finished helping the other dog she looked at me and asked why my dog wasn't in down position. I mean- I these are puppies and a new skill. I felt pretty good about this 60 second down I had. But Lynne was not happy the dog got up. Again- brand new skill that I would work on. But after that class I realized this wasn't for me. My experience seemed like Lynne forgot what it's like to have a puppy. Maybe she is just out of touch with what puppies are expected to do but we dropped out of this class. I felt the expectations were inappropriate for a puppy. Or maybe I'm just a bad dog owner, which is how Lynne made me feel with her comments throughout the two classes I took with her. Either way- I don't recommend this place for dog training.

I have never boarded my dog before and I left her there for the last 3 nights she was so well taken…read morecare of and I got daily report cards! I will bring my dog here again 100%

My dogs love it here! We have had an amazing experience with all of the services and staff!…read more Anything from a fun day at daycare playing with furry friends while I'm away at work! To the high quality training my dogs have received here! My dogs behavior has improved so much since we started coming here! I definitely would recommend!!

For those who have been challenged with handling a reactive dog , you understand the mental toll it…read moretakes and how isolating and hopeless it can feel . You thought you did everything right by giving your dog so much love and socialization only to now be faced with questions and comments like " why didn't you just train your dog ?" , " you're not the alpha to your dog", " you shouldn't be a dog owner" on a regular basis. I have a 6 year old boxer ( the social , goofy clowns of the dog breeds) . I've worked with dogs in the past as a kennel attendant, and grown up with dogs my entire life and never thought I would be in this situation . I struggled to find a trainer whose techniques showed progress which lead to inconsistency, a lot of frustration and doubt . Eventually taking him places like the vet and groomer caused me such extreme anxiety. When I met Tom , my dog was unapproachable by strangers , including Tom initially. It took a month or so of meeting up , going on walks and practicing techniques at home but I was seeing improvement! Not long after Tom was able to take the leash from me and walk Gus, and we could walk near other people without Gus acting like a total maniac , lunging , barking and snapping. It was like he was a normal (ish) dog . Gus is 6 , so it will be a slow process to break him out of this behavior , but he has improved so much in the last 6 months .. I never thought I would get this far. I still have my work cut out for me but this training has also helped me increase my confidence as a dog owner and learn to trust my dog again. I'm not longer so nervous to take him out on walks because I feel like I'm in control.( Holding back an 80 pound boxer is not an easy task ) . I definitely recommend Tom if you are struggling with a similar situation. It probably has been the best thing I have ever done for Gus!

Highly recommend, they know their business and can handle highly aggressive dogs. Tom is ver…read moreinformative.

I cannot say enough positive things about my experience in using Emily and Archie as my dog…read morewalker/sitter. She is professional, dependable and always gets to my dog in the time frame she gives. I've never had an issue. I can be a tad neurotic when it comes to the care of my dog...ok...extremely bonkers...but Emily puts my mind at ease. Her love of all dog's is undeniable, and she treats my Brewster as well as I do. Can't really ask for more than that.

Emily is amazing. She takes such great care of our dogs, Rey and Jake. She has been a lifesaver…read morefor us as we both work long hours and sometimes take classes after work. She has picked up our dog, Rey, from Planet Bark, in the evening and dropped off at our home. She is just such a calming presence and my dogs just love her! For holidays, we have come home to find an adorable "themed" kerchief on them, which just brightens our day. She even left a bag of treats for Jake, recently, as he just turned 12. Emily also watched Jake when we went on a cruise, and he did not come home stressed or ill, like if he stays in a kennel. She sent daily videos and/or pictures of him and we felt so comfortable leaving our little man. I am that nervous dog Mom but Emily always makes me feel so much peace of mind. Most importantly, she is dependable, on time, and will always give us a heads up if she has something coming up, so that we can be prepared ahead of time. I can't say enough!!!

Our dog Petunia is a regular Wiggles guest and she has always received outstanding care there,…read morehowever during her last stay Wiggles went above & beyond. Petunia had a medical emergency the day before our vacation and Wiggles stepped right up to the challenge, saying Petunia was welcome to stay with them as planned. The Wiggles staff was meticulous in their care of her, cleaning her wound and applying hot compresses 3x/day plus 3 pills daily. They were happy to talk with me each day when I called for updates, and Petunia thrived and was quite healed and in excellent spirits by the time we returned. We are so grateful to Wiggles for their excellent care of our baby and we highly recommend them!

My Husky Nina has attended the daycare twice. She is well cared for and loved. The facility is…read moreabsolutely beautiful and clean. All the staff to date that I have met have been wonderful and you can see their love for the pups. I would highly recommend Wiggles Pet Resort.

This place is amazing! I wanted to thank Sue from the bottom of my heart! Our dog is now a senior…read more(she will be 15 on February 20, 2020) & we were told by our previous grooming that she needed to be groomed by someone that could handle senior dogs maybe even a grooming at a vet. The groomer at the vet didn't work at all. Our 1st appointment was more of a disaster then anything else & we kept looking & found Sue at Hair & Hound & she is just amazing. Piper is so happy she all groomed now & back to her happy doggie self. She had never gone that long between appointments & was miserable. We have booked our next appointment & look forward to seeing Sue again soon.

We bring our two pets here. Suzy is great and really cares about the animals! She always does a…read moregreat job and is very sweet.