I wish I could give ZERO stars. I cancelled an appointment for 9/3 on 8/27 and they still charged a 30 dollar fee. Definitely not going to reschedule now. They claimed they need 7 days cancellation for a holiday appointment. 9/3 is not a holiday and this was plenty of time for them to be able to fill that appointment time with another appointment. Crooks and rude on top of it. Nowhere on their website does it state this policy. Do NOT use them. This is not good customer service and does not promote referrals. read more

Intrigued Salon - Hair Extensions Near Me - Bethlehem, Pennsylvania

CHARGED FOR HAVING COVID.The lack of morals, manners, ethics, and common sense by the money hungry owner is mind boggling. I had an appointment on January 11, 2022. I canceled the morning of because I was sick overnight, woke up with a fever, took a rapid covid test, and was POSITIVE! I sent the owner proof of the positive test at approximately 9:30 am when I had a 1:15 PM appointment. I called AND emailed. She answered the email and said, reschedule when you can. Didn't say, I hope you feel better, nor did she say she would charge me. Now, their contract stipulates, if you cancel less than 48 hours prior to an appointment, you MAY be charged $30 or more depending on the type of appointment. The word "may" indicates there's some reasonable flexibility. You would think that, in a global pandemic, testing positive for covid that morning would be that exception. NOPE! Within 15 minutes I got an automated email stating I was charged $50 for being a "no show"! I emailed the owner back, literally begging for a refund. I explained that the CDC mandates we stay home, and that being disabled and on disability, I was on a very fixed income and had saved for this appointment. I showed her proof of my positive test, proof of my income and my disability papers. She ignored the email. I emailed again asking for communication. She didn't answer. I messaged get again and said I assumed she would be refunding me and she finally answered, LIED and said she ad answered all of my emails and would not be refunding me AND told me to take my business elsewhere. She also said "mandates arent laws". How do you charge someone for having covid? This isn't something I expected 48 hours before! And before she adds her snarky response to this review as she has EVERY other review, I have proof of all of this. I disputed the charge with my bank, and she disputed it on her end. I filed a report with the Better Business Bureau, contacted the Health Department, and DevaCurl, since I found her on their site. The woman at DC was a doll, she was absolutely appalled at the lack of this woman's professionalism, and is discussing the situation with her manager on how to proceed. ***PLEASE READ THE OTHER NEGATIVE REVIEWS ON GOOGLE, YELP AND THE BUSINESS FACEBOOK PAGE, I'm not the only one she's done this to and I will not quit until I get my money back. read more

Intrigued Salon - Hair Extensions Near Me - Bethlehem, Pennsylvania

Brittney has always been pleasant and professional when I've spoken to her. I've never had an issue with her. She always tries to accommodate me the best that she can if she's booked out. I have not found anyone else in the valley that can cut curly hair properly. Although, I wish the prices for a curly cut weren't so pricey, I'm a satisfied customer!! read more

I do NOT recommend this salon. If I could give zero stars I would. I went in for Pintura highlights and left the salon incredibly disappointed. I showed the stylist/owner Brittany a photo of what I wanted (light golden brown highlights) and I left with hair darker than when I came in. In addition to the color being way off ... she left my hair looking incredibly dry and frizzy. Over the phone (prior to the service) I was quoted $145 .. I was charged $230 for hair that was essentially the polar opposite of what I had asked for. I reached out expressing my concerns and stated I was dissatisfied. She was not sympathetic refused to fix my hair and did not even apologize for me having a negative experience. She claims my hair will be the color I asked for after I wash it multiple times... I have washed my hair at least 20x since then and it looks the same. She also says she charged me for having to use extra product and toner .. she used a "dime size rather than a pea size"... any curly hair girl knows that a dime size of product isn't going to do anything for your curls. Terrible customer service and I would 100% not recommend if you have beautiful healthy curls because you will more than likely leave disappointed. See the pictures below for my expectations vs reality of what I got safe to say I will never return to this salon. read more

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Had my first rezocut with Brittany. So pleased with the result. Exactly what a wanted. Brittany listened to my concerns, explained every step in the process and how I could easily care for my hair going forward. After years of abusing my curls I am looking forward to maintaining this cut and seeing my curls continue to improve. read more

Brittany is the most educated stylist I've met, and I've lived in 10 different states over the past 4 years. Most stylists get their certification, go to work and that's it. Brittany not only has been in the field for 17 years but still continues her education on a yearly basis and has multiple certifications. I walked in, told her I was going to a wedding next week and let her do whatever she wanted. Best haircut I've ever had. Shes very easy to talk to, listens to your wants and offers recommendations. She explains the products she uses during the cut and while styling, and offers the product with no pressure to buy additionally. Just call already and book an appointment. Wish I could go to her for the rest of my life, unfortunately I'm not local. Thanks Brittany. read more

I ended up here because my girlfriend was getting her hair cut with Ingrid and I decided on a whim to get mine cut as well. Brittany was available and when she asked me how I wanted my hair cut, I told her to do whatever she felt. I was thoroughly satisfied with the result and so I went back a second time. Both experiences were fantastic. It's more expensive than the barber shops I usually patronize, though the cut is more thorough and detail-oriented as well. The staff is very friendly and welcoming. Highly recommended. read more

Scheduled a Deva cut and clarifying treatment w/ Britanny and everything went wrong. I called to add a root touch to my service but she didn't have enough to do all three so I opted for the root touch up and rescheduled the clarifying treatment. Understandable and no issues there. First issue is she told me a root touch up was $70, but I ended up being charged $100 without being told. Also the deva products she used made my hair feel rough, dry and so frizzy. she told me that after the clarifying treatment it would look and feel better; and talked me into buying them at checkout. When someone is desperate for a good product for curly hair you can talk them into buying almost anything! However, by the time I got to my car, saw and felt how dry and frizzy this $150 worth of product made my hair look and feel I snapped out of it and called her to return the products (literally as soon as I got in my car maybe 5 mins later). She didn't answer so I left a message. I had an event that evening and I was desperate to get home to rewash my hair and use my regular hair products. She knew I was rushing to an event because we talked about it during my session. So I drove home to get ready while waiting for her to call me so that I can go back to return the products, but she never called. To end my story when I looked at my charges I realized that the 20% tip option I selected included the $150 deva products so I tipped her on products purchased. 3 days after a no call back I left another VM and instead of a call she sends me and email with a electronic receipt (that I never got a print out of) with the no return policy. She did state she would credit back the difference in tip that I paid out on the products so I just figured I'd eat it up but would never return. So I replied and canceled the clarifying treatment that had been scheduled before any of this happened and appparently $423 wasn't enough for her; because she charges me a $30 cancellation fee!!!!! Ching Ching Britanny! And...she has yet to credit me the tip paid on the products that she did agree to credit me back on. So this is what happened to me...lesson learned! Deva cuts and products may work for you, but I would stay away from this salon and the shark that runs it. read more

Loved this salon. Prices are average and my first time I walked in and made an appointment that evening- quick service. Beautiful workers inside and it and Brittany did a wonderful job cutting and layering my hair. She listened to what I wanted and did exactly that. Will be back again when in need of hair cuts and coloring. read more