I have been bringing my children to this pediatrician's office for 10 years. In the past, I…read moreoverlooked mistakes such as them focusing on my daughter's allergies while overlooking and failing to diagnose her asthma until later, because I tried to remain loyal. However, I now feel obligated to share this experience to protect other families. Recently, I brought my children in for what I thought was just a common cold and to get a refill for my daughter's Albuterol prescription. A couple of days later, my 14-month-old son developed Hand, Foot, and Mouth Disease -- which he contracted from this office. This conclusion is unavoidable given our lifestyle: my family does not live here, we do not have company, my son is not in daycare, I do not drive (groceries are delivered), and the only place we had been was the pediatrician's office. When I first noticed a few bumps on his leg, I thought it was from switching diaper brands. By the next morning, he had a full outbreak. Urgent Care confirmed it was Hand, Foot, and Mouth. Shocked, I called the pediatrician's office from the exam room, and the nurse admitted on speakerphone that cases had been "off the charts." Later, when my child's father called for clarification, the same nurse repeated that it was "the highest it's ever been." Despite knowing about the surge, the office failed to take even the most basic precautions. They could have posted signs, asked us to wait in the car, or rescheduled. Instead, my son was unnecessarily exposed, and our entire household has been disrupted. My son has had sleepless nights, been unable to eat, and I've had to quarantine him from his sibling -- all while missing the start of a new job. When I called back to ask about Magic Mouthwash to help with my son's painful ulcers, I was told they could not prescribe it since they were not the ones who diagnosed him. Their only concern expressed by the office manager was "sorry" and that they didn't want to lose me as a patient. There has been no follow-up whatsoever -- no calls, no check-ins, no concern shown for my child's condition or recovery. This is negligence. A loyal patient of 10 years should not have to experience this level of disregard. Parents deserve to know that their children's safety is not prioritized here. I am writing this review not out of spite, but out of responsibility -- to spread awareness so that other families can make informed choices before trusting this office with their children's health.

I took my daughter in to confirm a positive home Covid test. The nurse came in to give my daughter…read morethe test without a mask. My concern is that this is a pediatrician's office who cares for infants whose immune systems aren't fully developed. Because of this I would not recommend this practice.

They helped my son right away they have an amazing staff. They were very helpful and listened to me…read morewhen I was explaining how my son was feeling.

Dr. Dikkala is the best doctor I've came across in a long time. He has been my daughter's…read morepediatrician for years as well as my friend's children too. I met him at Children's Hospital many years ago when my daughter was small and one of the nurses referred me in the ER to him. She raved about how amazing he was and trust me he is exactly that! His staff is very compassionate and caring about their patient's needs. The appointments are easy and flexible and swift. He definitely knows his stuff and is a very ethical provider. I wouldn't dare switch and she's almost out of high school because he is someone I can trust with her health as if it's his own child. The girls are also so helpful and it's been plenty of times I needed last minute appointments because I took her to ER and wasn't at ease with the on call doctor and they got me right in and did their own evaluation and diagnosis. This doctor is in a league of his own and I promise you will wish he was a general family care medical doctor because people like Dr. Dikkala are hard to come by. Love, love, love his professionalism, ethics, and service. My child will be coming here until she is grown lol because I trust him and he is an awesome doctor that really cares about his patients. He is very through and nice and knowledgeable. If you're looking for a pediatrician then look no further he is the BEST CHOICE!!!!!!!

We have been there since 2017. Both our babies go there since they were born and we always get…read morequick responses even after hours through GPA portal. We don't always get the same doctor that we usually go to but all the doctors are very knowledgable and super nice. I personally highly recommend GPA Duluth. Thank you Tricia (RN) for your very quick response and helpful tip/advice of my baby' concern. Our primary care is Dr. Roberts and we love seeing her. We also love seeing Dr. Faroqui and Dr. Stole as well. The front desk and nurses are very friendly and very helpful.

Dr Roberts is amazing!!! I love the attention to detail and the way she answers all of our…read morequestions. Being a first time mom is scary but with her years of experience she's made me feel at ease. Definitely recommend!!!

My family went to this office for about six years because my boys loved their pediatrician. We…read moreinitially started going based on a referral but soon regretted it. Before finding the doctor we loved, we had several bad experiences with other providers there -- one even made rude comments about my parenting choices, calling me "selfish" for co-sleeping and saying my kids could "die" because I chose to space out their vaccines. Once our pediatrician moved to another office, the quality of care declined quickly. They referred the wrong child to the ENT -- even though one of my sons was the one with severe sleep apnea. It became nearly impossible to get the correct paperwork for school; they'd say it was sent, but it never was, and they couldn't verify it. Wait times in the lobby were manageable, but we'd often be stuck waiting in a room for up to an hour before being seen. The front desk and staff seem disorganized and disconnected, and overall, it just doesn't feel like anyone really cares. I wouldn't recommend this office to anyone. I genuinely hope it's replaced by a team that values families and pays attention to their patients' needs.

Worst office I ever been to for anything, waiting over a hour for a children to be seen, GHETTO !read more

We have been here twice and plan on continuing to come here for my son. He likes Dr. Sheth and all…read morethe employees here. He loves going to the doctor but not getting shots like every kid. They made the process quick and prompt with him getting his 4 year old immunizations yesterday quickly. Loved that they gave him a little toy and stickers as a gift- appreciate the thoughtfulness. For scheduling appointments it's very good they send email and text reminders plus you can do the registration part online. We love the care and detailed experience here. They make sure everything is good.

I love PAL, all five of my children have been patients for the last 6 years. They go above and…read morebeyond. When I encountered a challenging situation with one of my children, Jerrica went the extra mile to find the right referral!

Have been going here for 7 years with my kids and love them. Very good with my kids, knowledgeable…read moreand trusting. I would not go anywhere else.

I took my son here today and had the cleaning, but he was not allowed to leave because my card…read morewasn't working, I was asking them to bill me instead for me to be able to take my son out and bring him to school, but they said no, and I was not allowed to get it billed. So now my son is stuck in the pediatrics for over an hour but the lady at the front desk decided to help us and got my son out. A lot of the workers also quit too. Never come here, I came to 2594 Loganville Hwy Grayson Pediatrics Dentistry

Doctor is good, but not customer service…read more Very rude receptionist and unprofessional customer service

My kids feel very comfortable with Dr.Lin. He's very good with children!! He takes his time to get…read moreto know his patients and their family. We have been going to Dr. Lin for a few years now and he's always been extremely thorough, courteous, and professional. We are so glad to have found him and we completely trust our children to him!

We came to see Melissa Smith for our newborns wellness check…read more We were not informed that Melissa wasn't there today until after we showed up. I thought it was odd but thought that maybe she had an emergency. While in the waiting room, I over heard that Melissa only had a few weeks left at this practice, I went to the receptionist to ask for contact info so we could follow Melissa she said "we just ran out" i then became suspicious and found out that she was no longer working with Dr Fields office and they're not letting any of her clients know. They are making it seem like she's just out sick or something not that seems moved on. A Doctors office without integrity is no doctor I would want to see! Everyone there should be ashamed of themselves.

6/13: Called and spoke to one of the appointment girls, to schedule an annual appointment for my…read moreoldest. She also took my prescription refill request for my youngest inhaler and Epi-pen as well. EVERY week since, I've been calling, leaving voicemails for Melissa (the refill person), spoke twice to Aaliyah (her assistant, I'm assuming) and once to the Office Manager who transferred me to Aaliyah. My son's prescriptions have NOT been filled. CVS keep trying to contact them as well, texts received WEEKLY keep stating NO RESPONSE. The insurance company is asking for ALTERNATIVE brands for the refills. I've left that voicemail 2 weeks ago for Melissa, INCLUDING the pre-authorization number she needed to call. I told Aaliyah over the phone one week ago, this SAME info! I called the office yesterday, 7/5 to see if they were open, I was on my way to request a WRITTEN prescription for my son. The appointment girl transferred me to Aaliyah. I repeated myself from what I've already told her about switching the brands a WEEK ago. A week ago, Aaliyah stated she was going to talk to Melissa to correct the prescriptions. Aaliyah says the SAME thing again yesterday! I said, you stated that LAST WEEK, I've been calling here for almost a MONTH! Do I suppose to wait for ANOTHER text from CVS stating you all have not responded or Melissa is going to call me when it's completed?! Aaliyah stated, she will call me herself the next day after she speaks to Melissa. She called me back 7/6, stated Melissa said she will call in the prescriptions that day. I clarified, the NEW BRANDS?! Aaliyah said yes. Today I received a text from 2 different CVS's, one for each prescription. -_- I'm going back to their old pediatrician office in Stone Mountain. It's a COMMUTE but at least I've NEVER had any complaints other than that!

My husband and I currently take our son here to be seen by Dr. Kubagawa and he's been nothing but…read moreamazing. As first time parents, we've both felt more than comfortable with Dr.K as he is soft spoken, patient, respectful and very knowledgeable. We definitely "clicked" with him, which was important to us as parents. I would highly recommend Dr. K to any friend or loved one. Another thing that I love about this practice is that they were able to squeeze us in, same day, for a concern we had with our son. Overall, staff is great and service is fantastic too!

We have been using GPAM since my daughter was born. 7 years later, and I am glad we found them! Our…read moreregular office is in Duluth with Dr. Roberts. She is beyond amazing! On the rare occasions we need a sick visit on a Saturday, we use the Hurricane Shoals office. It is the only office open on Saturdays. We have seen a different doctor every time. I'm not sure if they work on some rotation to cover Saturdays or what. Anyway, they came through to save the day again and prevented us from having to take our youngest to Urgent Care. Glad to have this office as a peace of mind when we need them. Great, compassionate care! Just remember you have to call at 8:30am Saturday morning to get an appointment. Don't wait, they fill up fast!

I have been bringing my children to this pediatric office for over nine years, and until recently I…read moretried very hard to stay loyal, even after moving farther away and driving 45 minutes for appointments. Unfortunately, my most recent visit made it clear that I need to change providers. Our appointment was scheduled for 8:30 a.m. We arrived on time, and after vitals were taken, we were told to wait for the doctor. We waited over an hour before Dr. Blair came in around 9:30. When she arrived, she was extremely rushed, did not listen carefully, and did not give my concerns the attention they deserved. The appointment was for two of my children. Before I could fully discuss my concerns for my first child, the doctor closed the chart and moved on to the second child. When I tried to bring up an additional concern for my first child--something I had scheduled the appointment for--I was told it could not be addressed and that I should use telehealth instead. I was also told she needed to leave because another patient was waiting. I understand doctors are busy, but when an appointment is scheduled, parents should feel heard--especially when it comes to children's health. The experience felt rushed and transactional, not caring or patient-centered. It was clear that multiple patients were scheduled at the same time, which affected the quality of care. This was a very disappointing and stressful experience, and it ultimately led me to decide to change pediatricians. I hope the practice considers scheduling changes and communication improvements so families feel respected and cared for.

We are visiting the area and went to ABC Pediatric Group in Stone Mountain GA after our infant was…read morerunning a fever for six days over 100F. We first saw the Nurse Practitioner there yesterday and she was horrid. She wanted to send us to the emergency room before even really examining our 11 month old based on her seeming "lanquid"-she was asleep in my arms. She missed an ear infection and, despite thinking she may have a urinary tract infection, wanted us to go to the emergency room so they could catheterize our infant and they could potentially perform a lumbar punch. This is a horrible overreaction that would have greatly increased the distress and pain of our child. We were able to bag some urine with the nurse's help, see that it was a UTI and see a doctor there after complaining at the front desk. The doctor we saw, Dr. Fiona Blair, was wonderful, very professional and was able to diagnose the issues behind the prolonged fever of our 11 month old including an ear infection the NP did not see. The nurses who helped us and the doctor are why this is not one star. That was yesterday and when we went back for a follow-up today to see how the antibiotic was doing, the same NP then said both ears had infections but the left was getting better (the doctor had not seen any in this ear previously) and diagnosed our infant instead with wheezing and wanted us to give her an inhaler and breathing treatments. It was overall a horrible experience causing excess distress to our poor baby. The doctor, Dr. Blair, and nurses were great but if you go, make sure it is not with the nurse practitioner we saw.