I have been bringing my children to this pediatric office for over nine years, and until recently I tried very hard to stay loyal, even after moving farther away and driving 45 minutes for appointments. Unfortunately, my most recent visit made it clear that I need to change providers.
Our appointment was scheduled for 8:30 a.m. We arrived on time, and after vitals were taken, we were told to wait for the doctor. We waited over an hour before Dr. Blair came in around 9:30. When she arrived, she was extremely rushed, did not listen carefully, and did not give my concerns the attention they deserved.
The appointment was for two of my children. Before I could fully discuss my concerns for my first child, the doctor closed the chart and moved on to the second child. When I tried to bring up an additional concern for my first child--something I had scheduled the appointment for--I was told it could not be addressed and that I should use telehealth instead. I was also told she needed to leave because another patient was waiting.
I understand doctors are busy, but when an appointment is scheduled, parents should feel heard--especially when it comes to children's health. The experience felt rushed and transactional, not caring or patient-centered. It was clear that multiple patients were scheduled at the same time, which affected the quality of care.
This was a very disappointing and stressful experience, and it ultimately led me to decide to change pediatricians. I hope the practice considers scheduling changes and communication improvements so families feel respected and cared for. read more
