We called yesterday about fixing the charge port on an iPhone 14. The gentleman who answered told…read moreus that they do fix them but it may just need to be cleaned, and that they'd look at it for us if we wanted to come in. After stoping I'm around 4:30ish the people working were fantastic! It was just dirty and they saved us over $100 being honest. Will definitely be back!

Took my Mom's key fob in to have the battery replaced was handled very professionally by this…read moregentleman. Took my wife's key fob the following week and was helped by another employee. He was a bit rude and could tell he wasn't as knowledgeable as the first gentleman that helped me. He ended up stripping the tiny screw that holds my key fob together. Took it back to see if they could do anything to fix it but the lady who I believe is the manager pretty much said it was my fault. Expensive battery change.

They had the specialty RV bulbs that I was looking for, and if they don't have it, they're more…read morethan happy to order it for you.

went in today to get help identifying what battery my flashlight needed the lady behind the counter…read morewas ZERO help at a BATTERY SPECIFIC store and told me she couldn't figure it out I literally went to a family dollar and found out I needed simple double A battery and bought it there, there was 2 other employees and no one spoke up. Kinda weird I will never except help from them now unless i absolutely know what im walking in to buy.

I've been a loyal Best Buy customer for over 25 years and have purchased numerous laptops from them…read more-- including three in just the past two years for myself, my daughter, and my wife. I've always added the 2- or 3-year protection plans because they provided peace of mind, even if I rarely had to use them. During my last purchase at the Morehead City location, a staff member told me he was "upgrading" my protection plan to some sort of total protection package. I clearly stated I didn't care what it was called -- I just wanted two years of protection, like I always get. I even complimented Best Buy on their protection plans at the time. Fast forward 18 months: I experience a minor screen issue after some rubbing alcohol spilled on the top of the laptop, causing screen glare. I brought it in thinking the 2-year plan I paid $179.99 for would cover it -- only to be told my "warranty" had been canceled. Apparently, what I had wasn't a protection plan but a membership -- something I was never told clearly. That membership had expired, and they refused to honor the protection I believed I had paid for. When I questioned it, the staff seemed dismissive and evasive. It felt less like a misunderstanding and more like dishonesty. This experience left a bad taste in my mouth. After spending thousands of dollars with Best Buy, I expected better. The lack of transparency and accountability here borders on fraud, and the customer service at this location was appalling. Unless something changes, I don't see myself shopping at this Best Buy again -- or possibly any Best Buy.

Turned OFF the lights and pushed me out of the store 5 minutes before closing with ~ $21000.00…read moreoffice PC and printer replacement purchase in hand. "Oh you can pick that up in Jacksonville if you really need it that bad." -Employee The ONLY reason I shop here is due to TotalCare support if needed, but locking the door early makes sense with Q4 FY24 revenue down by 4.8% compared to the same period for 2023. Go somewhere else folks-this is a sinking ship.

I had a cracked iPhone screen, Nez waited on me and realized I didn't have a cracked screen that…read morethe screen protector that I didn't realize had did its job. the Apple replacement was $399 and the generic replacement was $199. He could have taken the phone and charged me for a replacement instead he was honest and i was charged $15.99 for a new screen protector. I appreciate his honesty and would recommend this store for any of your needs.

If zero stars was an option I would've picked that. I would NOT recommend batteries plus to anyone…read more Their customer service is horrible, they have not a clue of what they are talking about and do not stand behind any of their products.

I stopped by to get new license plate illumination lights, and Matt was able to find the right part…read morein the system, even though I wasn't sure which features my car had. Then he went above and beyond to install the lights for me. Bravo to Matt, and thank you. The store was also well organized, clean, had sufficient workers, and even offered a military discount.

Car died earlier and got it jumped just long enough to take my car to get the battery tested at two…read morelocations in Sneads Ferry. I usually go to Autozone so that was my first stop. They were having some battery test er issues so I ended up going to O'Reilly. Walked in and was greeted by Jonathan. Told him my story and he immediately pulled out his battery tester and checked my battery. After he explained all the batteries they had for my car, I decided to buy a new. Ordinarily, I would change my own battery but I had just had shoulder surgery and was in a sling. I had to swallow my pride and ask for help installing my battery, Jonathan kept telling me not to worry about it, that they install new batteries. All I could think about while Jonathan was sweating and installing my battery was the memes saying something about, if you need to have someone replace your wipers or battery, you need to turn in your man card. I highly recommend O'Reilly for batteries. Their prices were competitive and even a bit cheaper than their local competitors.

We came in needing a new battery for our jet ski and prettt sure his name was Justin with long…read moreblack hair worked with us for over and hour to get it fixed due to some issues with the bolts. Amazing experience and will be going there again if needed.

Went in today to get the battery for my iPhone replaced. When it was returned the "tech" said that…read morehe had cracked the corner of my screen. He did say that they would;d "give" me a new one but the order would not go in until next week. I did say that it was unacceptable. Then he came back and said that they would have one shipped in for me either tomorrow or Saturday. Okay with that. When I checked on the battery that was installed I found out that it was a second market battery. With that battery I could not see the % capacity. I had then put the old battery back in., When I went to turn it on it would not and was told that the battery was dead. Couldn't because I came in with 88%. After looking and talking with other places I was informed that the screen was also going to be a second market one. So to put things in a nut shell Batteries Plus was selling me a second market battery (without telling me) and "giving" me a second market screen. Apple will not work on phone with second market parts. I went in with an entire Apple phone and going out with a second rate phone. Aside from that the "tech"kept saying he was "giving" me a new screen. Replacing yes, giving no. In a nutshell do not, I repeat do not go there. The other store may be okay but this one is not. They should offer either financial compensation or a new phone with all Apple parts.