I brought my car in to get pads installed in front and back, that same day I got on the expressway…read moreand my car started to shake in the front,sounds like something is loose however I'm got to take my car to another shop to tell me what's rattling underneath my steering wheel,what's crazy is this happened before at this same location smh so are they fixing one thing and loosening another part

I came to Velasquez mufflers and brakes for a simple oil change. I came up to the desk where one…read moreman sat at a computer, another man stood overlooking his shoulder and the female, clearly the unprofessional receptionist, who had her feet in the chair as she played games on her cell phone. Neither of the three acknowledged me for several minutes. Finally, the sole black worker looked at the useless receptionist and then back to me. He asked," May I help you?" I said Id like to get an oil change. He told me it will be a 3 hour wait. I said ok. He looked at the "receptionist and called out her name. She, only then, looked up and asked for my car keys. So here I wait, aggitated already, at being ignored, writing this review. So far, I guess customer service isnt their priority. They told everyone that came after me about the 2 to 4 hour wait. The regular oil change is $20. Is the wait and the treatment of disdain to a paying customer worth it? No. Next time I will go elsewhere.

I was skeptical at first being a woman coming to get an issue resolved with my car. But they…read moreactually exceeded my expectations and I didn't feel uneasy. Called ahead, brought my vehicle in & they called me when it was ready for pickup! This will be my go to place from here on out!

Amazing service, great prices. Will come again for sure!! My Chevy equinox was in great care!…read moreBen M

As ghetto as it gets. Called before hand to get a car wash…read more They said one car ahead of you. How long will a car wash take? 40 min. I get there and the person doing the car wash is not there yet. He said: I told you it would be 40 minutes to wait. Absolute LIAR. I called at 12:12 pm. It is now 12:40 pm.

All I have to say is that I brought my vehicle here because it was overheating...they kept it for 7…read moredays after they told me I would have it back the day after brought it. They called me on day 6 and said they completed everything. Then called back later on that same day and said they put the wrong part on! Communication is horrible and when I finally did get it back the front bumper wasn't snapped all the way in and my check engine light came on a few days later

I took my Range Rover in for service after receiving and agreeing to a quoted repair cost. A day…read morelater, I was contacted and told an additional part was needed, increasing the cost by $400. I approved the extra charge, but when I got my vehicle back, the original issue was still not resolved and my check engine light remained on. They told me they could continue looking into it, but also mentioned that these types of warning signals "sometimes happen," which didn't give me much confidence. On top of that, I noticed my car was returned without proper care there was dirt left in the back seat. At this point, I no longer trust this shop to handle my vehicle. I will be exploring legal options and recommend others proceed with caution when considering their services.

I took my Chevy Bolt into Carrectly after a minor accident. They process was very easy and they are…read moreso nice and very communicative, especially Oliver. Even the garage waiting area was cozy and had a unique vibe. They ended up dropping off the vehicle to my apartment which was a lifesaver. The car looked brand new and they had vacuumed and cleaned the car both inside and out. Very happy with the service.

This place is GREAT! The customer service was amazing. The work was quick and great quality. Jack…read moreand Jo-haun were the kindest people I have worked with. They went above and beyond to help me with my car. I will be back soon to get more repairs. 10/10 mechanic. I truly recommend this place. Great work and great people. Very very kind.

One complaint but I guess it wasn't the owners fault, he ordered a part for my door that came in…read morethe wrong color. However, he got my car up and running, I haven't had any problems since. I would go back.

Attn: Cabrales (C.A.R.S.)…read more Thank you for the excellent work you performed this past on my family's car. We are very impressed with the excellent work and customer service. Thank you for following up with us via telephone to keep us updated on your findings to get our authorization to do any additional work beforehand. We heard from different sources that your company was good, fair, and reasonably priced. They were right! My family is extremely pleased. We wished we had come to Cabrales before wasting time and money for incompetent work at two of your competitors. We highly recommend your business to family and friends for because of your experience, competence, reasonable prices, honesty, and the excellent way you treat your customers and our cars. Mr. Cabrales, you are also a very humble man who knows this car mechanic business very well. We never met you or your mechanics before last week. Yet, my family cannot stress enough that we feel safe and happy in our car and about the excellent work your mechanics did to get us back on the road as quickly as possible. We are also grateful for the recommendations you gave us. When we experience any problems in the future, we will definitely bring our car to you or have AAA tow it to you again. Mr. Cabrales, thank you and your mechanics for your attention to details, excellent work and due diligence to please your customers...all at a fair and reasonable price. God bless you all. Sincerely, with an Attitude of Gratitude, George B.

The service I requested was a rear brake and rotor change. They were helpful and did good work, but…read morethe wait was very long. Next time I will leave and come back. I think it was a decent value for the job. $85 for rear brake and rotors.

after two hours for another company that never showed redz tow company arrived in 20 mins and was…read morevery professional! Handled my service very well I would recommend 10 out of 10!

From the owner: License certified professionals.read more

Very fast and professional. We were pleased with the service and would definitely visit them againread more

My son took his Honda accord to this idiot and I regret referring him because I thought he was…read morehonest. I had him fix a vehicle for me awhile ago and I figured why not. He charged 2 diagnostic and tried to continue stating he fixed the problem but needed to look further on something he think might be a problem. He wouldn't answer when we called. I saw what he was doing after he went from 2800.00 to try to increase it. I called him cursed him out. Letting him know that can pay you a visit. I don't play about my child. Release the car tomorrow . Beware of people coming into your community to feed off you. Close up and go to the back of the yards.

I am absolutely satisfied with this shop , reliable company, stands on his word I will definitely…read morewill be a returning customer. ​

I was pleased with the service. Very professional and not over priced. I was advised by someone…read moreelse that I needed a water pump he checked it out and advise it was the alternator. Was able to get same day service.

Great job evaluating a used car for purchase. Very quick response. Saved me from making an…read moreexpensive mistake.

Not Kool at all I use 2 take all my cars here now they scamming, they want me to pay for towing to…read morethe shop & from the shop for no reason, waste of money I told em the year & model but they don't know how much to do a head gaskets, bad business we in this they save money not throw it away , never again I took the last review down because they apologize but still trying to waste my time & money no shops ask you to tow the car for nothing , don't do it you'll be out of money this shop not the same they all about wasting yo money