5 STARS for Ted!l…read more Needed a battery today for our daughter. Was told that it would not be installed and she was sent to a shop down the road that she would have had to pay for. Turns out, she was sold the wrong size battery (Thanks, Jenny!!). Jenny was unhelpful and rude stating that it was too cold for them to install the battery. Yes, it was a very cold day (hence needing a new battery) but OReilly advertises free battery installation. Our family uses them for this very reason and have always had a quick, positive experience. Ted is the best thing about this experience today!! He deserves a promotion, bonus and more. What a kind and genuine employee. Thank you Ted for helping today and making things right! One for Jenny. A Million 's for Ted.

Everyone there is so nice and helpful. They come out to your car and help you. I had to get a new…read morebattery today and they installed it for me. Very knowledgeable staff. I recommend this location to everyone!

Didn't catch his name but black dude w the longer hair helped me pick out a battery and got…read morestraight to it. Installed it quick as hell and answered questions I had about other things in my car. Cold outside but he was friendly and cool.

If you need parts for your car, this is the place to buy them! They have a great supply and the…read morestaff is super friendly and eager to look up information on your car. On my recent visit, I went here because I needed a new battery. To be more specific, I just got a jump from my in-laws and was driving on a dead battery. Needless to say, I was planning to change the battery in the parking lot. The sales associate was very helpful finding which battery I wanted to buy. There are many different brands that are rated with different cold cranking amps (CCA). In case you didn't know, as the weather gets colder, it is harder for a battery to function. For example, you've probably noticed that when it's really cold, your car takes a few seconds longer to start or may not start at all! Having a battery with a higher CCA rating such as 800 CCA ensures that the battery will function when it's like ten below zero. The standard rating is 600 CCA. Given our frigid winters here in Iowa, I prefer to buy a battery with at least 800 CCA. After I chose my battery, which was around $120 that included a six year warranty, the sales associate offered to install it for me! This is a great service for individuals who are not familiar with cars. Also, the batteries themselves weight about 40 pounds so having someone lift and install them is very helpful. He grabbed the new battery and put it on a cart with all of the required tools. He wheeled the cart outside, and he changed the battery. He also recommended buying some battery terminal rings, which are green and red cloth discs that go around the terminals. These rings and the associated liquid coating that is applied to the terminals are designed to help reduce discharge. I have used them in the past and decided to use them again. Besides, they are only a couple of bucks! Lastly, the sales associate took my old battery, which will be properly disposed/recycled. Advance Auto also has some great sales every now and then. You don't need the coupons as they have them posted outside the building or along the counter. Lastly, if you are doing any of your own car work in their parking lot, the sales associates are really cool about letting you use their restroom to wash up afterwards. Also, their restroom has that orange, mechanic's soap that gets all of the oil and crud off of your hands! Overall, a great place to buy all of your car parts and accessories!

Terry was helpful, respectful and made getting something g handled with my car super stress free.read more

I've been on PTO for the past few days...just burning up time I have to burn before the end of the…read morefirst quarter so I don't lose it. No big plans. Just spending some time with the kids, parents, and kicking around. On the way home from my parents' place on Tuesday evening I had a check engine light come on up by Stanhope on Hwy 17. I still had to take the kids home to their mom's (near Norwalk) and then drive back to my place in Clive. It was solid...not blinking...so it probably wasn't anything catastrophic. I've blown two head gaskets in my past and seized up one engine so I can say that my butthole puckered up just a little the rest of that ride home (about 80 miles in total were left to go). I got home and started stressing a little, but got to sleep. The next morning I started checking into what I needed to do. I found online that O'Reilly's will do free code checks on check engine lights. I showered up, got dressed and headed that way. The guys at the Clive location were great. Ran the codes and gave me a print out. He did tell me that the codes generated were sometimes general and not 100% accurate. They won't clear the warning so that light stays on...they just check the codes for you. It was showing problems with my emissions/catalytic converter. A quick search showed that replacing a catalytic converters is about $1,300 in parts and labor. Ugh. I took the print out to the Midas in Clive. The guy at the front desk was great. He looked at the print out. Made it clear that emissions do involve the catalytic converters, but there are other things like O2 sensors, etc. in play. He asked me the year and miles of the car and then he laughed and said it was highly unlikely that it was my catalytic converter. He asked me if I knew how to clear the check engine light. I'd already Googled that. Remove the negative battery connection for a couple of minutes and hook it back up on a GMC vehicle. He told me to do that and he also asked if I ran ethanol. I do. He recommended getting a good fuel additive, filling up with Premium for a couple of tanks, and getting it out of town and to "drive it like I stole it." Lol He said if the light did come back on to bring it in and the would hook it up and dig in deeper, but he didn't want me to waste my money. That's important to me too! I was kind of taken aback. It's not often right now that you find great people who provide good customer service and think about you more than just with their own wallet in mind. Or at least it kind of seems like it's less often than it used to be... The light hasn't come back on and I hope it stays that way. I didn't put a lot of miles on yesterday, but I put quite a few miles on today in town, on highways, and the interstate. I'm hoping it stays that way if the good Lord is willing and the creek don't rise... I appreciate the guys at both O'Reilly's (Clive) and Midas (Clive). It was nice to deal with people who weren't going for an immediate cash grab... I know they really helped relax me when my anxiety was kicking in thinking worst case scenarios. As an added note... A lot of farmers in rural Iowa are burning off parts of their land and ditches right now. I ran through some really heavy smoke on the way home. In hindsight the heaviest was North of Stanhope. I read online that smoke from wildfires etc. can sometimes impact your car's sensors... Could have just been a coincidence too.

If you've been in an AutoZone this location on Douglas Ave in Urbandale is pretty typical…read more.. The one standout... A woman behind the counter who called out a quick hello and asked if I needed help finding anything as I walked in. It was fairly early on a Saturday and they weren't too busy yet. Either she was bored or just friendly. Lol Either way I appreciated it... I couldn't help but smile. This was a quick stop in for a bottle of catalytic converter cleaner fuel additive. The staff was personable. The location is clean and well organized. I found what I needed. Just a quick in and out!

On my drive cross country my car broke down and these guys helped me out Super helpful crew! This…read morewas also quite a big Auto zone. At the time the girl that was working came out tested our car and offered some good advice. she was super cool. What a great place for my car to break down.

Made an appointment at 2:00, was told it would take 1 1/2 hours. They didn't even start until 4:00…read morebecause they were prioritizing walk ins. Zero consideration for people's time. Would give zero stars if I could

Had tires ordered online. They came in 1 day early so I went in today(Thursday) around 3. They…read moredon't take appointments and are open til 7. There were 2 cars in the parking lot and 3 cars in the express lube line. The woman working there was rude and said they were booked. I used to run an auto center and this is piss poor

I had a unfortunate situation with my car when I was on a trip halfway to Omaha NE my car broke…read moredown and it was about that time to junk it. I towed it Des Moines, IA to a shop when I later decided to have it junked. I spoke with a guy on the phone who gave me the best price estimate that I could find in Des Moines, and he told me that I could just mail them the title later, as I didn't have it with me and then they would just mail me the check. Most junk yards I spoke with had a problem with me not having the title. I did all of that and low and behold they followed through, was very painless and I'm thankful for all of their help. Saved me a lot of miles driving!

From the owner: We specialize In Quality Used Recycled Auto Parts We can Locate hard to find Parts We have over…read more8500 Recyclers around the country's Inventory Call Today 515-265-5696 We buy old Junk Cars, End Of Life Vehicles We buy Wrecked vehicles We offer an Impound Service for Shops, Mechanical and Collision shops We will match and beat any price We offer a Standard 90 day warranty on all parts and also offer Extended warraanties

I'm just stating that if he can't fix it, nobody can! I've seen…read moreAudi's, BMW's, corvettes, Peugeots, Alfa Romeo's, a Rolls Royce, Honda's, Toyota's, I could go on. He is courteous, and very honest. Such a relief from all the other shops who'll bleed you dry if they can manage it. His rates are VERY reasonable.

Great shop. I was incredibly impressed with the honesty of the Master Mechanic and his knowledge of…read moremy issue. If you have an old Benz this is the ONLY place to take it for repairs.

I normally don't do this but I believe this is important. Purchased a Power Brake Booster for one…read moreof my fleet truck. Mainly because they had one on hand. Their "new" booster was a rebuild or worse yet, a mis-manufactured POS. Slave bore was completely oversized, pedal went to floor. Paperwork was generically put in telling to change spring and plugger, which was there. Some Num nuts put 4 nuts, not locking on the studs which would cause the holder out, off the firewall. Really, really disappointed! Plus, I don't like the fact that you have to hold tongue out of the side of your mouth, close one eye to mount the damn things. Napa is supposed to be a "professional" auto parts store. Sow it in your employees know what they're doing- don't leave people waiting at counter when 6 people are BSing in back.

I stood at the counter for 15 minutes with no assistance. There was one cashier person and 6 people…read morein the back watching me stand there and didnt help.

Absolutely wonderful experience! Everyone I spoke to was professional, kind, and friendly, and I…read moreabsolutely love that they take pictures and send a full write up for their inspections. I will be returning, and I'm encouraging my friends to do the same!

I have two sons who each have an older car to maintain. Premier Auto always has fair prices, quick…read moreturn around, and they actually fix what's broken.

I feel taken advantage of. I should have done research before I came in. I walked in and was…read moregreeted right away. I asked if they had batteries for my key fob. The employee responded installed they are $21. I had no idea how much one cost. The employee took my fob opened and put a battery in in about 2 min time frame. Then he proceeded to help the older gentleman that was at the counter installing his own batteries, while I am standing there. The older gentleman leaves and the employee rings me up. The employee states "I can save you $10 if you buy a flashlight. Huh? Well we have a special and if you buy the flashlight I can $10 off." I felt I didn't have a choice, so I did. I had no idea the battery was only $5.99.. Then the employee couldn't print a receipt so who knows. Either way I feel really taken advantage of. I could have installed the battery myself. I have been to places like this, where they will just put a battery or part on for free. I will NOT be back.

I was on my way to NE and stopped in Des Moines overnight. The next morning my battery in my key…read morefob was not working. I stopped for breakfast at the corner cafe and this store was in the same strip mall. I explained to the young man my situation and that I had recently changed the battery. With a smile on his face he took my keys and changed the battery for free. Best service ever. Oh and it took him like 2 minutes!