I bought a car battery online and requested in-store pick up. The website online stated free…read moreinstallation and old battery recycling. I arrived, picked up the battery and asked about installation. They informed me that it would cost me $200 dollars for new cables, new terminals, for certain electric boxes to be removed and then reinstalled. This was in addition to the cost of the battery. This was absurd and I left not willing to be taken advantage of. A friend installed the battery for me the next day. There was absolutely no need for any new parts or removal of electric components for the installation. I returned the old battery and asked to see the manager. He asked if the man had been speaking to me regarding the $200. He said it must not have been his worker. He said that it was not a big deal. He said that there was no way his worker would charge me for something like that. He said his without ever looking at me. Instead, he was typing at his computer or looking at the counter. This store is an example of why automotive stores have the reputation of cheating customers and working together in house to make sure no one is held accountable.

Awesome staff. Everyone is friendly and very helpful. Much better than the one in Norwich. Highly…read morerecommended!

Went in to check availability of some additives I wanted to purchase, Heading back out my vehicle…read moreCEL came on. Gentleman at the counter was wonderful help, he plugged in a scan tool to look for codes. When that one didn't pull up anything he tried another scanner, all the while standing patiently in a freezing cold parking lot. When THAT one didn't produce a result he advised I have a mechanic do a more detailed diagnostic, possible an ECM issue. Didn't try to sell me a battery, or cat cleaner. So nice to have CAR guys, not just SALES people, at this store.

Went in for a new car battery. Petite red haired girl working there greeted me immediately and…read moreasked what I needed. I told her a car battery. She asked for the make model and year and engine size. She immediately pulled up a screen with a variety of batteries and explained each one. After picking one, she immediately went to the rack and pulled it off and brought it to the counter. This thing was heavy. she had me in and out of there in a matter of a couple minutes. Fastest most efficient service I've ever had in a auto parts store. Great customer service by this gal!

The best thing about M & M is they fix things right the first time. I guess #1 is their welcoming…read moreattitude.

We came from California to be closer to our kids, but not "Neighbors" as they like the snow in…read moreMaine and I don't! I shipped my 2010 Ford Ranger XLT here because of it's high milage to avoid any possible breakdown on the 3,000+ mile drive here. One evening while filling her up, another patron was commenting on what beautiful shape my truck was in and I mentioned that I was looking to get it undercoated before winter set in, and he directed me to M&M Motors for that, as well as anything else I might need 'cause the shop is the best in the area. Long story short and after reading all the 5-star reviews on YELP! I went in and spoke to "Mack", one of the 2 owners about my pride and joy. That was about a year ago, and I have to say, that this shop is one of [if not] the very best all around mechanical repair shop i have ever had the pleasure of doing business with in the 65+ years I've been driving every sort of automobile you can imagine. Mack and his brother Mike, and their crew have fulfilled my every need and are just the best in every sense of the word when it comes to everything automotive . . . I DO NOT EXAGERATE ! ! ! And, as a matter of fact, They also operate a totally legitimate used car business across the street from the repair shop, catering to the general public and their own clientele. There is not enough room on this YELP page to even begin to describe what these people can and will do to effect any repair you need, or find the automobile of your dreams. They conduct their business, and themselves by what I call the "3-R"s . . . Reliable, Responsible, and Reasonable!!! P.S. This year I purchased an absolutely beautiful 2020 Volvo XC60 SUV for my wife from M&M Motors. (Which she loves.) We couldn't be happier.

While I didn't end up "closing the deal" with Seth, I cannot help but want to share my 5-star…read moreexperience with Saybrook Auto Barn! I first started speaking with Seth in September 2021, and he was willing to hold the car that I wanted to buy for more than a reasonable amount of time, with only a $200 deposit! Unfortunately, I had to leave for the West Coast unexpectedly shortly after my great find. I informed Seth of my circumstances and he was beyond understanding, he called and left me a voicemail shortly thereafter to obtain my card # to refund my deposit, and, well, life happened and I forgot all about the deposit until yesterday, January 11, 2022 (4 MONTHS LATER!). Not only was Seth quick to get back to me, but was just as pleasant to speak with and work with even knowing that I still wasn't a "closed deal". It is rare to find [honest] "used car salespeople", but rest assured that Saybrook Auto Barn is not a great resource to find amazing deals on used cars, be they are extremely helpful and courteous on all fronts, and services they provide for their customers. I highly recommend giving them a go when you're on the hunt for a used car! THANK YOU AND SAYBROOK AUTO BARN, AGAIN, SETH!

VERY NEGATIVE EXPERIENCE…read more I walked in told John the vehicle I was interested in. The first item he wanted was my registration to my car I was trading in. Then he gives me the keys to the car I planned on buying and said you can look at it but you cant drive it! They stated the trade was low because of the interior. The interior had a missing leather piece from the gear box. My seats were fine and they stated all of my interior was in poor condition. John didn't even let me drive the car I was interested in. He was more concerned with gathering my personal information. I should have stopped him and walked out but I didn't. John only concentrated on the negative and not being positive about the car buying process. The employees at the showroom not very friendly, no one said Good Morning. Lastly, while leaving trying to make a cup of coffee - Keurig - and it wasn't working. There was another customer helping me, still wasn't working. The receptionist just staring out the window. I just could not wait to leave that place and annoyed at myself for not just walking out. Buyer beware!

Guilford Texaco is the best mechanic shop I've been to. They are very trusting when it comes to…read moreservice and always give us the honest prices on our cars. We have been going to this shop for 18+ years. My car was making some noises and I didn't feel safe in it. I dropped it off on a Friday and they told me it was in need of brakes badly. The owner was able to squeeze me in and get my brakes done that way I was in a safe vehicle. I couldn't appreciate this more. They always help us out in a pinch and always give us the right value for what we are paying for. If you need mechanic work and you're in the Guilford area, Guilford Texaco is the way to go!

We were leaving for a trip in 2 days and my husband's check engine lite came on Friday nite. He…read moredrove over early Saturday am. No other customers around. 2 people at the counter were less than friendly, and said it would be 10 days for an appointment to check it. Guilford NAPA did it immediately for free, and the VW dealer was able to reprogram the codes quickly on Monday and we were on our way. This place used to be different. They also no longer respond locally for AAA roadside service, which is a shame as they were very good.

I could not be happier with the quality same day service provided by Jim and Beverly. Great…read morecommunication and very fair pricing to repair my leaky tire.

I purchased another set of tires with Jim and Bev recently and they remembered me from my last…read morepurchase. I needed a repair shortly after and they got me in quickly and dropped my car off to me!

No bull just an oil change. Don't push you into something that you don't need or want . Great…read moreService

I got a full synthetic oil change here today and I was out in less than 10 minutes! All the shop…read moreguys were super friendly and helpful. My dealership wanted to charge me nearly $200 for a full synthetic oil change.... Wack. The dealership has also been known to keep me sitting there for 2+ hours. I got my oil changed here for under $100 and under 15 minutes. Highly suggest stopping by this place. 10/10

Some people have said that they were able to pay just as much as the dealer or slightly under. In…read moremy experience, I've had to pay about 10% more on average for most typical services here. Granted, I choose to use synthetic rather than normal and my make/model and mileage may factor in somehow. With that being said I do think it is worth the extra cost to come to Valvoline. The total time to drive behind Citgo into the Valvoline garage, park your car, have them do their thing, and then pull out takes anywhere between 10-20 minutes. The employees here are very efficient and work well together while not sacrificing professionalism and friendliness! The one thing they will for sure up-sell you on is the $40 cabin air filter swap. Just go to the auto parts store around the corner and change it yourself for $10-20 dollars (really easy to do and won't harm your car if you "mess up"). You also never leave your car and don't wait in a room drinking stale coffee while morning trash TV is playing in the background. And they're open Sundays!

Damaged my vehicle and would not take responsibility! The corporate office defaults to the local…read morestore. The local store gives you the runaround and refuses to do anything to help. Essentially they will tell you to litigate the matter in court. Long story short they did not secure the splash guard under my vehicle or tighten the bolts and one of the bolts blew out my tire and splash guard came down and got damage as it dragged across the ground. I recommend going elsewhere.