I paid 400.00 for a window that was not working and left only to get home to discover the window…read morewould not stay up. after a lot of calls Bob Barnes grudgingly " repaired" it. months later, same issue only it was Summer 104* and this time he told me he had no one to repair it because his worker quit and he could not help me. no offer or suggestions. BEWARE OF THIS BUSINESS. The other Barnes Auto is reliable and honest on Community Rd. They are not related and Kendall Barnes stands behind his work.

Make sure you talk with Terry Ellis. He's your guy. Barnes will make you feel at home. Great…read moreservice and awesome staff. Thank you, Barnes Auto!

They either don't have the products I needed in stock or are too incompetent to figure out any…read moresolutions to resolve any issues. I witnessed three separate customers storm out in frustration trying to deal with these people. They are clueless and don't care about customer service. I feel like I lost brain cells trying to communicate with them on numerous occasions. Stay away!

Car battery died at a rest stop. AAA gave our truck a jumpstart. Came here and Alice tested our…read morebattery for free. Needed a new one (ours was only 43 months old). Ian installed a new one for us. Very professional and nice.

Great service had my daughter back in the road in less than a day. Best price around and I love to…read moreshop local.

They quickly solved my auto window problem at no charge and were very friendly and kind. I'll…read morecertainly use their service for my home window repair.

I couldn't be more impressed with the service I received at King's Colonial Ford. They not only…read morefixed my car, but they truly went above and beyond in every way. When I picked it up, it looked absolutely incredible. They had detailed it so thoroughly that the seats, door panels, and interior looked almost brand new. It was such an unexpected surprise and made my day. They also fixed an AC issue, making sure everything was taken care of instead of just doing the minimum. It's rare to find a dealership that takes such pride in their work and treats customers with this level of care and attention to detail. Thank you to everyone at King's Colonial Ford for your professionalism, excellent workmanship, and outstanding customer service. I highly recommend them and will definitely be back!

Brought my truck to get new tires and an oil change. I can't remember the name of the service…read moreadvisor who helped me out, but she was wonderful and very patient. She helped me make my tire decision and took her time to make sure i fully understood the warranty and rebate that came with my new tires. I utilized the overnight key drop and my vehicle was ready middle of the next day.

They were pretty prompt in getting back to me. Patched my chipped windshield without issue…read more I had ordered a pair of wiper blades and rather than attempt to cob them onto my truck, the attendant kindly refunded me since what they had in stock didn't fit properly. Decent bang for your buck. Trust me it's better than replacing a window entirely.

100% DO NOT RECOMMEND!!…read more My experience with Safelite has been an absolute nightmare from start to finish. What should have been a simple windshield replacement has turned into a four-month-long disaster involving six separate visits, eight different technicians, and $500 wasted--all for a windshield that is STILL leaking. It began on January 24, when technician Austin replaced my cracked windshield and broke the side panel in the process. He told me he ordered clips to fix it and that someone would follow up. No one ever did. Soon after, the windshield began leaking severely, leading to flooding on my passenger-side floor, absolutely soaked and began to cause damage. On February 19, another tech came out but didn't even bring a new windshield--he just re-installed the same one, still with no replacement part for what was broken in January. Also came to fix my windshield while it was storming... makes a lot of sense. Another appointment was scheduled, but Safelite cancelled it without informing me. I had to call and reschedule myself. Technician Kevin came out, acknowledged the leaking, and told me to make yet another appointment. On March 18, a different technician showed up. I explained my ongoing issues, and he told me he was only assigned to replace the windshield and knew nothing about the broken panel. He contacted his manager and had him call me - the manager was rude, dismissive, lacked customer service, AND admitted they had the part but hadn't painted it yet. He said it was a "five-minute job" but couldn't take the time to do it. Unreal. Eventually, on the sixth encounter, I left my car with them, hoping it would finally be done right. I received a call claiming the leak wasn't the windshield, but the sunroof--a clear attempt to avoid responsibility. I asked for a video of the hose test to verify and was told they'd "try" to send one. They never did. Two days later, yet another different tech called saying my car was ready and the windshield had been replaced and side panels fixed. I asked about the video he was supposed to send --he simply said, "oh we don't do that." (Meanwhile, back to my appointment with Kevin, he told me it absolutely was not the sunroof, and that it was the windshield. He even stated that he, too, had a BMW and the windshields can be tedious to replace on our cars. After this visit, Kevin rescheduled my appointment for March 18. He told me he has been in the industry for many years, and that I would only have to deal with him moving forward. Never heard from Kevin again. P.S. not sure if they know this, but every single one of them will tell you they are the best technician and know what they are doing. Even Austin (Technician Number One) told me this, as he assured, he would do a perfect job. He was fired like a week later.) Guess what? My windshield is STILL leaking. FOUR MONTHS LATER. Despite this disaster, not once was I offered even a partial refund or any compensation. I paid $500 for a windshield that still leaks, damaged interior, and a huge waste of time and energy. I've spoken to at least eight different people, and not a single one took proper ownership or resolved this. As someone who works in the hospitality industry, I am genuinely embarrassed for the service standard, or lack-thereof, of Safelite. This has been one of the most frustrating and unprofessional experiences I've ever had. I wouldn't wish this on anyone, not even my worst enemy. DO NOT USE SAFELITE IN BRUNSWICK, GA. Save your time, your money, and your sanity.

Horrible customer service!!! I've called atleast 8 different days in the past 2 months and…read moreeverytime the guy sounds like he doesn't even wanna be there and tells me they are fully booked for the next 2 weeks!!! Now how is someone supposed to get an appointment here bc he won't even make me an appointment. If you're booked for 2 weeks and I call after one week shouldn't I get the next weeks booking???? Obviously they just don't like to work!!

Awesome job! would highly recommend! Very professional. The only (good for them) problem is, they…read moreare always booked out at least one week. After receiving my car back, I can see why. It was worth the wait. Very nice craftsmanship, attention to detail. Very very happy with the Llumar ceramic tint, I'd recommend over the standard window film. It controls heat better. Also in their lobby they have some Demo setups. Where you can feel the difference in heat being blocked. Out the door, the film and labor price was fair. I'd rather pay for the quality craftsmanship and quality materials. With a company that stands behind their work. over some cheap, meh.. low heat absorption, diy film, installed by someone who leaves light gaps, bubbles and leaves your wallet feeling violated.

I received excellent, courteous service today and would consider Ms. Harley to be a great asset…read morewhen dealing at any level of customer interface. Mr. Hastings delivered a high level of obvious mechanical experience and skill and I considered the cost to be very reasonable. In the past I have had in depth experience over several decades with many auto service shops as the owner of a national auto supply store and this shop would rate in the top echelon for customer consideration and delivery of satisfaction.

If you're looking for service with a lot of anger sprinkled in, this is the place…read more I made a simple mistake by going onto the lot to transfer items from my broken vehicle into my loaner vehicle. I missed the small "No Trespassing" sign, and the gate was wide open. While I understand I should have noticed the sign, I was also a paying customer and had no intention of doing anything inappropriate. Instead of being approached with understanding, I was met with intense hostility, sarcasm, and even a threat that a gun could be pulled out. That was incredibly alarming and completely unnecessary. I apologized multiple times and explained that I had simply missed the sign, but there was no grace or professionalism shown throughout the interaction. Everyone has bad days, but the way I was treated was unacceptable. Because of this experience, I will never return to this shop.

Having a car accident is traumatic enough. But, when you entrust your vehicle to be repaired or…read moretotale, and you ask how long do you think it will take and all the receptionist can say is "a long time " is not helpful! Then asking for a clarification days, a week or weeks. "No idea" When you have not heard from them for over a week and you call and are told you will get a call back, but never do. So you wait a few more days and call again. No call back. Call again and finally speak to someone and it should only be a few more days. Horrible, unfriendly customer sevicespeak to someone

I received a call from the General Manager about my scheduling problem and he couldn't have been…read morenicer. Apparently it's a communication problem with the Insurance Company who scheduled the appointment and no Fault of Gerber Collision and Glass. I do recommend this business as they have gone above and beyond to take care of the problem. Just be sure that if your Insurance Company schedules an appointment, that you call first to verify. If you are scheduling with Gerber directly, it shouldn't be any problem at all.