My experience with this hospital has been great! I know circumstances can create alternative…read moreexperiences so this is just about mine... I came here a couple weeks ago and I got a to go turkey sandwich and a chef's salad... they were fresh and good. Self checkout easy peezy Today I got a breakfast sandwich and breakfast special... both delicious... shoot! I forgot to order coffee... tried in vain to pay for it with self checkout and failed. COFFEE is FREE!!! Big smile. Thank you Lone Peak.

They are the BEST! I've never been to a vet that seemed to only focus m on what's best for my dogs…read more This was my pug Ralph's first dental and wow did they take care of him. The awesome vet, Dr Zachary called me to confirm what teeth needed to be worked on when Ralph was under anesthesia and she was super patient in explaining everything and answering my questions and she helped me get absolutely everything Ralph needed done with his teeth so he can live pain free. Super thankful for how they worked with me to make it happen Ralph already seems so much happier even with a few less teeth,and we are very grateful to Dr Zachary and all of the front desk staff here for taking care of my old pug and making his surgery as easy as it could be. I've been to several different vets around salt lake city but Lone Peak is definitely the Best Vet in the valley and I'll always recommend everyone I know to come here where the animals always come first. They are amazing!!

This experience happened over a month ago and I have reflected and still felt the need to post :…read more My mother, who has stage 4 cancer, was admitted to Alta View after we left another emergency department due to excessive wait times. The initial intake experience at Alta View was positive -- the staff member who checked us in was kind, efficient, and compassionate. Unfortunately, the level of care declined significantly after admission. While my mother was not physically harmed, there were repeated instances where she was made to feel like a burden rather than a patient deserving dignity and support. During the day, family members were present to advocate for her. At night, when we relied on staff, her emotional and basic care needs were often overlooked. To be fair, there were some nurses who provided excellent care, which suggests this is not an issue of individual staff capability, but rather a systemic problem related to management, communication, and hospital policies. A particularly concerning experience involved the attending physician, whose bedside manner was lacking and, at times, inappropriate. He attributed my mother's denial for transfer to a nursing facility to her refusal of two therapy sessions during a two-week stay. This explanation failed to consider the context: she had acute gastrointestinal symptoms and had often just completed one therapy session when another provider arrived, indicating poor coordination between care teams. We also requested emotional support resources for my mother, who lost her husband less than a year ago and is coping with advanced cancer. The response was limited to a paper being dropped off in her room, with no meaningful follow-up or connection to services. Obtaining assistance with Medicaid application required repeated requests. It was only after I personally escalated the issue to a charge nurse -- who then persistently followed up -- that any action was taken. Operational issues also impacted care. The cafeteria closes at 8 PM, leaving patients who miss ordering time with limited and unsuitable food options, particularly problematic for those with nausea or digestive conditions. The discharge process was confusing and poorly communicated. We were initially told to prepare to leave without adequate planning for a safe placement. It was only after I questioned whether discharge could be enforced that we learned we could remain until appropriate arrangements were made. Discharge paperwork was delivered without discussion, and we had to proactively confirm whether it was safe to leave. Finally, during discharge transport, it was discovered that my mother's port had not been de-accessed. This resulted in a prolonged and distressing situation where staff appeared uncertain about proper procedure, causing unnecessary discomfort. This experience took place during an already extremely difficult period for our family. Hospitals play a critical role not only in clinical treatment but in preserving patient dignity, especially for those facing life-limiting illness. While there were individual staff members who showed genuine care, the overall experience reflected significant breakdowns in communication, coordination, and patient-centered support. I am sharing this in hopes that leadership will address these systemic issues so that other families navigating serious illness are not left feeling they must constantly advocate for basic standards of care.

I was over charged by 40% of the National average. The bill of this visit to the ER. The bill was $…read more8 000 for 3hrs in the ER. It was out of network for my insurance . I tried to work with Alta View about working with me assessing and or-adjusting payments . Never returned calls. I was on hold truly for hours trying to connect and address the ability to address my concerns. Never spoke with a human, then I got a bill from collections. I paid it immediately, in full,the balance is paid off . It was the entire amount due however I am 100% sure that I was way over charged . No one on staff ever called me back to assess .

Worst customer service and on time appointments. My daughter had an appointment scheduled at 4:15…read moreso they asked us to be there at 3:45. After checking in we waited. And we waited. And the sign says if you haven't been called back in 15 minutes visit the front desk. So we did. And then another 15 minutes goes by so I visit the front desk and still no results. No one got up to figure out why we weren't being seen. We waited over 2 hours to from the appointment time to when she was actually taken back. Ridiculous. The technician was the only kind person, who apologized for the "train wreck" as he called it and said that my daughter was never registered correctly. Bizarre that we were so fallen through the cracks for 2 hours!!!!

Delivered my 3rd baby back in September here, and I was very pleased with the care we've received…read more I heard some strange things about this Hospital. But please let me reassure you to not always believe what you hear and read online etc. I had a low risk pregnancy, and birth. So my baby didn't need a NICU stay. Which is something this hospital doesn't offer. So if you need a nicu or picu unit for the birth of your child. I would recommend delivering somewhere else. The staff was amazing. All the nurses were so attentive in Labor & Delivery. Everything was honestly as it should be. I also had to take our newborn to the Lab downstairs for a couple heal pricks and it was easy to find, in and out within a couple mins. I also really liked the little cafe they had downstairs. They made me French toast before being admitted and it was delicious.

3rd times the charm!…read more Another baby down and another great experience ! All the nurses and doctors are so friendly and attentive, the food is good, there is a snack room available for dads and moms in the mother and baby section, and they still give a congratulatory dinner Looking forward to the last kid in 2 years!

HORRENDOUS EXPERIENCE. If you want to be put on the back burner and completely forgotten about for…read more7.5 hours in a 4x6 room, come to Intermountain Health Care Riverton/Herriman Emergency Room. They will have to surgically remove the chair from my ass for how long i've been sitting here doing absolutely nothing, hearing absolutely nothing from anyone. You'd think they have only have 1 ultrasound machine in the entire state of Utah with how long this place takes for such a simple test. I'm beyond upset, infuriated to put it plainly. This was the worst show of professional medical care I've ever seen in my life. Terrible hospital. Forgetful healthcare workers. The only positive side is it's clean, as should EVERY hospital be. 7.5 hours later, my wife is still in pain, i'm fighting sleep from the chair, and we are not one inch closer to getting the hell out of this place.

The local instacare, I have seen both the insta-care and family practice. From my experience, both…read moresides have very professional and friendly and always there in a pinch.

Met with Dr Abbott. He was WONDERFUL! I appreciated the time he took with us, explaining each of…read morethe tests, what they were for, and what the results meant. We appreciated his professionalism and courtesy toward us and other doctors.

Dr. Sloan is rude, condescending, and the absolute worst doctor I have ever had in my entire life…read more Too bad they have her at this hospital, because otherwise the labor and delivery unit was a great experience, as well as the other doctor who assisted in my delivery, Dr. Lake. The front desk staff and sloans nurse where Sloan works is unbearable though as well, I do not recommend to anyone who has any dignity for themselves.

I delivered here about a week ago and I had such an amazing experience! The room was huge. Everyone…read morewho came into my room was so kind for the most part. All my nurses were great but I LOVED my night nurses. Huge shout out to Jessica and Grace for helping me. As a new mom and all the hormones being all over the place, they made my healing in the hospital the best that it could be. I owe so much respect to my nurse who stayed with me 30 minutes after shift change just to help me deliver. She took care of me my whole laboring process and was very kind and explained every step in detail. She even got on my bed to help me turn my baby so he'd deliver the correct way. I don't think I could've asked for a better nurse to help me than Danielle. I could go on and on about how my experience was just so amazing! Thank you to all the staff who took care of my new little family!

The care that was received was beyond expectation. Respectful for each individual and their medical…read moreneeds exemplifies stellar health care. Holly from dietary came to each room DAILY to take orders personally. She was so very kind. Nurse Bryan, Gloria and Chelsea are the best. PT Kennedy and Anissa are true pros. Thank you all for your compassionate care it will never be forgotten... Ro

Outstanding ER staff. They treated me like I was royalty…read more Nursing staff was outstanding. They functioned like a well-oiled machine. Coordination with their peers and doctors was ideal. Each individual focused on my well-being and knew what their duties were and when needed. The ER physician was the best and was with me immediately after I arrived. He diagnosed my condition within a very short period of time and made sure everyone present was aware and comfortable with his plan of treatment. Discharge personnel were very polite and made sure that I was completely comfortable the diagnosis, treatment and follow-up instructions before releasing me from the hospital.

I have to say I am EXTREMELY disappointed and mortified with the reflection of the new ownership of…read moreMtn. Pointe Medical in Lehi Utah that I received this morning. First, the appearance. When you drive up, all you notice is overgrowth and weeds in every green space. Despicable! If the appearance doesn't bother you the registration process certainly will. I came in due to a workman's comp injury I sustained while working at Steward Jordan Valley West. I asked the registration clerk if they have access to those records they used to be Steward. She abruptly interrupted me and said that they were bought out and that Centura/Trinity does not have access. I replied that I have the information and will provide it. Just to understand and confirm what I heard her say, I asked differently about the records by saying, "....just to confirm, you're saying you don't have access?" The receptionist cut me off stating, ".....I TOLD YOU we don't have access!" Needless to say, I was taken aback. I asked her if she was having a bad day. She replied "Why!?" I said you're being quite abrupt. She replied, "Are you calling me a brat?" I said, "no, I'm saying you're being abrupt." She attempted to explain and I replied, "....it's not necessary." These two "first impressions" reflect the dismal experience I received and seem to indicate the level of professionalism and treatment the new ownership has and delivers. I am a firm believer in Attitude reflects Leadership. It is extremely sad to see that our community has to rely and reside next to and on a provider that should exemplify the essence of community and empathy when individuals who are dealing with emergencies or critical illness require medical attention and CARE! Drive in and see a run down, weed infested property and then get insulted by, "I TOLD YOU.....!" How dare you and shame on you're evident lack of respect to our community.

Went in last week for the $69 heart ct scan. Got a bill today for $437. Called to find out why I…read morewas being charged, when I already paid the $69 and why the amount is so much more. The girl told me I just need to look into it, ummm....that is why I am calling. Asked to speak to a supervisor apparently no supervisors are available. This is ridiculous.

Fast, clean, and friendly! I unfortunately had to come here after breaking 5 bones in my foot after…read morea fall down the stairs early in the morning. Non of the urgent Care and where open so we ended up here. No wait, they took me right back. The nurses where so nice and really made me feel like they cared and wanted to help with my pain. They got me x-rayed, wrapped up and set up with a pediatrist.

I am a veteran and had to go to the emergency room back in August 2025 and the service was great…read morebut when it came to the billing , the VA and I have been trying to pay this bill four times already! The billing process is a joke , I tried to get it paid AGAIN today.

I just came to bring a family member. The place was clean and staff all over the place asking if…read moreyou need help. I got asked twice while waiting for a family member. I also saw someone walking around wiping all surfaces down. Everything looks clean to me. They have mask and sanitizer everywhere.

Have a child with a concussion, a misplaced tooth, broken thumb and possible fractured sternum…read more This place is a joke, have waited in the waiting room for over an hour. Stay away! Update, went back into the room and waited another hour. Doctor never came in, we were told they don't have a dentist to set his tooth, the ladies that checked us in didn't check him for a concussion or to make sure his neck we ok. Terrible care, I had better care in the Army and that's not saying a lot