My experience with this hospital has been great! I know circumstances can create alternative…read moreexperiences so this is just about mine... I came here a couple weeks ago and I got a to go turkey sandwich and a chef's salad... they were fresh and good. Self checkout easy peezy Today I got a breakfast sandwich and breakfast special... both delicious... shoot! I forgot to order coffee... tried in vain to pay for it with self checkout and failed. COFFEE is FREE!!! Big smile. Thank you Lone Peak.

I have been very happy with Lone Peak hospital! Dr. Keihanian and PA-C Maria Margot, they are both…read morevery professional and caring. Dr. Keihanian diagnosed severe aortic stenosis, five weeks later I had TAVR surgery and now am feeling much better. Maria Margot is now taking excellent care of me, keeping everything on track! I feel valued. They both have knowledgeable office personal, you are greeted and taken care of as soon as you get there!

On 9 JAN 2025, I reported in for a three-hour surgical procedure on my abdomen. I arrived at the…read more2nd floor of Bldg. 3 Surgical Center @ 06:30 and was promptly processed in and moved to my prep room. Nurses came in and went and I was finally greeted by my surgeon and the anesthesiologist. All described their part of the procedure and I was ready to go. The anesthesiologist returned and injected what he called "Tequila" into my IV (his name for a relaxing agent..which was wonderful), and then proceeded to wheel me down into the OR. After applying the gas mask to my face, it was "lights out"...and the next thing I remembered was waking up in my 4th-floor recovery room...with my wife by my side and Sandy (RN) and Danielle (PCT) taking care of me right after the surgery. Since I felt great I ordered brunch off the menu (my wife called it in), and enjoyed a lovely omelet, juice, and coffee. The food was delicious (as I enjoyed brunch and dinner on the 9th and breakfast on the 10th), and all the items were ordered off a nice menu with a simple phone call. For the next 24 hours, I was taken care of by a wonderful staff including Xiew Hua (RN), Amber (RN), Brian (PCT), and other RN's and PCTs (Nurse Assistants,) until I was discharged on the 10th. My room was perfectly warm, the TV (and well over two dozen channels) was excellent, and the care was top-tier. I was up walking around in the afternoon and felt great. One of the best parts of the stay was a juice dispensing center just down the hall that allowed me to grab some fresh grape or cranberry juice any time I wanted. It tasted great and really hit the spot! This was my first ever surgical procedure that required an overnight stay (OK, so getting my wisdom teeth out in the Army in 1980 didn't count), so I wasn't sure what to expect. Regardless, it was an excellent experience, and the doctors and staff on the 2nd-floor surgical center and 4th-floor recovery were awesome. Five Stars.

This experience happened over a month ago and I have reflected and still felt the need to post :…read more My mother, who has stage 4 cancer, was admitted to Alta View after we left another emergency department due to excessive wait times. The initial intake experience at Alta View was positive -- the staff member who checked us in was kind, efficient, and compassionate. Unfortunately, the level of care declined significantly after admission. While my mother was not physically harmed, there were repeated instances where she was made to feel like a burden rather than a patient deserving dignity and support. During the day, family members were present to advocate for her. At night, when we relied on staff, her emotional and basic care needs were often overlooked. To be fair, there were some nurses who provided excellent care, which suggests this is not an issue of individual staff capability, but rather a systemic problem related to management, communication, and hospital policies. A particularly concerning experience involved the attending physician, whose bedside manner was lacking and, at times, inappropriate. He attributed my mother's denial for transfer to a nursing facility to her refusal of two therapy sessions during a two-week stay. This explanation failed to consider the context: she had acute gastrointestinal symptoms and had often just completed one therapy session when another provider arrived, indicating poor coordination between care teams. We also requested emotional support resources for my mother, who lost her husband less than a year ago and is coping with advanced cancer. The response was limited to a paper being dropped off in her room, with no meaningful follow-up or connection to services. Obtaining assistance with Medicaid application required repeated requests. It was only after I personally escalated the issue to a charge nurse -- who then persistently followed up -- that any action was taken. Operational issues also impacted care. The cafeteria closes at 8 PM, leaving patients who miss ordering time with limited and unsuitable food options, particularly problematic for those with nausea or digestive conditions. The discharge process was confusing and poorly communicated. We were initially told to prepare to leave without adequate planning for a safe placement. It was only after I questioned whether discharge could be enforced that we learned we could remain until appropriate arrangements were made. Discharge paperwork was delivered without discussion, and we had to proactively confirm whether it was safe to leave. Finally, during discharge transport, it was discovered that my mother's port had not been de-accessed. This resulted in a prolonged and distressing situation where staff appeared uncertain about proper procedure, causing unnecessary discomfort. This experience took place during an already extremely difficult period for our family. Hospitals play a critical role not only in clinical treatment but in preserving patient dignity, especially for those facing life-limiting illness. While there were individual staff members who showed genuine care, the overall experience reflected significant breakdowns in communication, coordination, and patient-centered support. I am sharing this in hopes that leadership will address these systemic issues so that other families navigating serious illness are not left feeling they must constantly advocate for basic standards of care.

Worst customer service and on time appointments. My daughter had an appointment scheduled at 4:15…read moreso they asked us to be there at 3:45. After checking in we waited. And we waited. And the sign says if you haven't been called back in 15 minutes visit the front desk. So we did. And then another 15 minutes goes by so I visit the front desk and still no results. No one got up to figure out why we weren't being seen. We waited over 2 hours to from the appointment time to when she was actually taken back. Ridiculous. The technician was the only kind person, who apologized for the "train wreck" as he called it and said that my daughter was never registered correctly. Bizarre that we were so fallen through the cracks for 2 hours!!!!

Delivered my 3rd baby back in September here, and I was very pleased with the care we've received…read more I heard some strange things about this Hospital. But please let me reassure you to not always believe what you hear and read online etc. I had a low risk pregnancy, and birth. So my baby didn't need a NICU stay. Which is something this hospital doesn't offer. So if you need a nicu or picu unit for the birth of your child. I would recommend delivering somewhere else. The staff was amazing. All the nurses were so attentive in Labor & Delivery. Everything was honestly as it should be. I also had to take our newborn to the Lab downstairs for a couple heal pricks and it was easy to find, in and out within a couple mins. I also really liked the little cafe they had downstairs. They made me French toast before being admitted and it was delicious.

3rd times the charm!…read more Another baby down and another great experience ! All the nurses and doctors are so friendly and attentive, the food is good, there is a snack room available for dads and moms in the mother and baby section, and they still give a congratulatory dinner Looking forward to the last kid in 2 years!

I had to call about a hospital bill from Nov 6th, 2025, (6 months ago) that I received a few days…read moreago. I talked to, I think she spelled her name Brince. (?) She was rather hard to understand. I asked her if she could please repeat what she said last. She hung up on me! SO inconsiderate and unprofessional!

The local instacare, I have seen both the insta-care and family practice. From my experience, both…read moresides have very professional and friendly and always there in a pinch.

Met with Dr Abbott. He was WONDERFUL! I appreciated the time he took with us, explaining each of…read morethe tests, what they were for, and what the results meant. We appreciated his professionalism and courtesy toward us and other doctors.

Dr. Sloan is rude, condescending, and the absolute worst doctor I have ever had in my entire life…read more Too bad they have her at this hospital, because otherwise the labor and delivery unit was a great experience, as well as the other doctor who assisted in my delivery, Dr. Lake. The front desk staff and sloans nurse where Sloan works is unbearable though as well, I do not recommend to anyone who has any dignity for themselves.

I delivered here about a week ago and I had such an amazing experience! The room was huge. Everyone…read morewho came into my room was so kind for the most part. All my nurses were great but I LOVED my night nurses. Huge shout out to Jessica and Grace for helping me. As a new mom and all the hormones being all over the place, they made my healing in the hospital the best that it could be. I owe so much respect to my nurse who stayed with me 30 minutes after shift change just to help me deliver. She took care of me my whole laboring process and was very kind and explained every step in detail. She even got on my bed to help me turn my baby so he'd deliver the correct way. I don't think I could've asked for a better nurse to help me than Danielle. I could go on and on about how my experience was just so amazing! Thank you to all the staff who took care of my new little family!

The care that was received was beyond expectation. Respectful for each individual and their medical…read moreneeds exemplifies stellar health care. Holly from dietary came to each room DAILY to take orders personally. She was so very kind. Nurse Bryan, Gloria and Chelsea are the best. PT Kennedy and Anissa are true pros. Thank you all for your compassionate care it will never be forgotten... Ro

My wife spent 3 weeks in the ICU for a reaction to immune therapy. The staff of Nurses and doctors…read moreare incredible and are some of the nicest people I have met. Tyler, Andrew, Kara, Tiffany, and others did an outstanding job with Jill. I couldn't have asked for a better team to watch over her while she fought for her life because of a mistake IHC made by giving her the wrong immune therapy. I highly recommend this hospital if you want great care with an awesome staff. Thank you all for keeping my wife healthy while she was there. Much love to all of you.

I have to say I am EXTREMELY disappointed and mortified with the reflection of the new ownership of…read moreMtn. Pointe Medical in Lehi Utah that I received this morning. First, the appearance. When you drive up, all you notice is overgrowth and weeds in every green space. Despicable! If the appearance doesn't bother you the registration process certainly will. I came in due to a workman's comp injury I sustained while working at Steward Jordan Valley West. I asked the registration clerk if they have access to those records they used to be Steward. She abruptly interrupted me and said that they were bought out and that Centura/Trinity does not have access. I replied that I have the information and will provide it. Just to understand and confirm what I heard her say, I asked differently about the records by saying, "....just to confirm, you're saying you don't have access?" The receptionist cut me off stating, ".....I TOLD YOU we don't have access!" Needless to say, I was taken aback. I asked her if she was having a bad day. She replied "Why!?" I said you're being quite abrupt. She replied, "Are you calling me a brat?" I said, "no, I'm saying you're being abrupt." She attempted to explain and I replied, "....it's not necessary." These two "first impressions" reflect the dismal experience I received and seem to indicate the level of professionalism and treatment the new ownership has and delivers. I am a firm believer in Attitude reflects Leadership. It is extremely sad to see that our community has to rely and reside next to and on a provider that should exemplify the essence of community and empathy when individuals who are dealing with emergencies or critical illness require medical attention and CARE! Drive in and see a run down, weed infested property and then get insulted by, "I TOLD YOU.....!" How dare you and shame on you're evident lack of respect to our community.

Went in last week for the $69 heart ct scan. Got a bill today for $437. Called to find out why I…read morewas being charged, when I already paid the $69 and why the amount is so much more. The girl told me I just need to look into it, ummm....that is why I am calling. Asked to speak to a supervisor apparently no supervisors are available. This is ridiculous.

I am a veteran and had to go to the emergency room back in August 2025 and the service was great…read morebut when it came to the billing , the VA and I have been trying to pay this bill four times already! The billing process is a joke , I tried to get it paid AGAIN today.

This hospital caused catastrophic, life-altering harm to my partner…read more I brought him to Lone Peak Emergency Room after a work-related injury that resulted in severe cervical spine trauma. Despite clear symptoms of neck injury, they refused to perform cervical imaging due to "range of motion limitations." Instead, they insisted on a CT scan to rule out a pulmonary embolism, an unrelated concern. During this scan, 80 mL of ISOVUE-370 contrast dye was extravasated into his left bicep, a high-volume injection of a known cytotoxic vesicant when introduced into soft tissue. The radiology tech documented the infiltration ("IV infiltration noted"), yet no protocol was followed, no aspiration, no elevation, no surgical consult, no imaging of the injury site, no follow-up. He was simply discharged less than two hours later. Within days, multiple abscesses developed in his scalene and longus colli muscles, leading to a cervical spinal epidural abscess, septic spread, and ultimately a complete spinal cord injury (tetraplegia). He is still hospitalized and now permanently disabled. ISOVUE-370 carries FDA warnings and manufacturer guidance requiring prompt intervention when extravasated. Lone Peak Hospital violated standard post-extravasation care protocols, failed to monitor the injury site, and provided no documentation or guidance upon discharge. I have reported the radiologist and the facility to the Utah Department of Professional Licensing and the Utah Department of Health. This level of negligence is indefensible. No patient, regardless of past medical history, should be dismissed or harmed like this. If you or your loved one are injured, I urge you: do not go to Lone Peak Hospital.

I just came to bring a family member. The place was clean and staff all over the place asking if…read moreyou need help. I got asked twice while waiting for a family member. I also saw someone walking around wiping all surfaces down. Everything looks clean to me. They have mask and sanitizer everywhere.

Came into the ER on 7/25/2026 due to an untreated kidney infection increasing in symptoms, my pcp…read moreadvised me due to my complex history they would contact infectious disease and not to continue any antibiotics due to it being the holiday weekend I was unable to get a decision before my symptoms increased, I went into my room explained to the nurse what was going on gave my history gave a urine sample the nurse Michelle she hooked me up for vitals and I didn't see her again at all. As for the doctor Nicholas Nasser he came into my room and I began to explain to him everything thats been happening how long ive gone untreated he asked me what id like to see happen while I was there and I told him antibiotics, urine culture and pain control, Its as if he completely ignored everything i said I sat in my room for 2 hours without my nurse Michelle coming in to check on me, "doctor" Nasser came in my room told me my urine looked fine so I go on my chart to look myself and low and behold nothing from my previous urine test had changed still very much looks as if I have an infection he asks me how I was feeling I told him uncomfortable and nauseous he said he would put something in again I waited another hour before anything was put in then 2 more hours pass after orders were put in, still my nurse no were to be found again the "doctor" came in and asked how I was doing after the meds I told him I hadn't received any he said oh ok walks out. 45 minutes later nurse comes in and says I have meds for you at this point I just wanna go home to go to sleep so I asked if I got the meds how long would I have to sit until I was able to go home she said I could go because the meds wasn't something I needed to be watched for she leaves my room goes and tells the doctor I was "anxious" to go home after I had stated I wanted to go home and go to sleep because at that point I wasn't getting any sort of help my husband was frustrated because we looked at my results and was lied to from dr.Nasser about both my urine and bloodwork. Being in the medical field myself I was frustrated reading my results and being told your fine is annoying and down right absurd. The doctor always tells patients come back if you get worse you get worse and they still say they have no answers or assume your drug seeking the medical system has drastically gotten worse to the point patients would rather die then be seen by corrupt doctors. If you ever need to be seen at this U location avoid at all costs Nurse Michelle and Doctor Nicholas Nasser. All other times I have been seen at this er has been helpful and you feel heard and helped.