BEWARE! This company does not care about its existing customers. They do not respond to requests for estimates or repairs on their own product. We purchased a home with an Interlock roof. On 7/14/24 a large maple tree fell and caused damage to our roof. We have been reaching out to Interlock Roofing since 7/17/24, requesting that someone come out to assess the damage and give an estimate for repairs to submit to our homeowners insurance. Since then, we've been given the run around and haven't gotten any closer to getting our roof repaired. The Mid-West Office Administrator Cheri Mula returned our various calls & emails on 7/23/24 stating that she would reach out to an "Install Manager" to get in touch with us about scheduling an appointment. At this time, we provided photos of the damage and expressed our urgency in fixing the issues. After two days of not hearing back, we reached out again through phone and email on 7/25/24. On 7/26/24, Britt Duncan reached out stating that she would now be handling the issue, as Cheri Mula would be on vacation. Again, no response for days. On 7/29/24, we again began calling and emailing, only to get another delayed response on 7/30/24. At this time, no new information was provided on who to contact or when someone would be able to quote us the cost of repair. Finally, late 7/30/24, Alan in the Twin Cities area called and stated that he would be out to assess the damage, provide a quote, and get us on the books for a repair on 8/2/24. It is now 8/5/24, and despite multiple emails, texts, and voicemails, Alan has yet to show up, return a call, text, or email, or get us a quote. We now have water leaking into home below the damaged roof. We can't help but feel that the lack of Interlock's timely responses has led to this, and due to the unique nature of the metal roof, our options for which contractors we can work with is limited. We will continue to "pester" Interlock Roofing until this issue is resolved to our standards read more