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Vail Builders

5.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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Services - Vail Builders

Bathroom remodeling

Kitchen remodeling

Guest house or ADU construction

8 More Services

Manufactured home construction

Modular home construction

Single-family home construction

New structure construction

Remodeling

Siding installation

Siding repair

Siding replacement

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Custom Remodelers - 20th Anniversary Group Photo

Custom Remodelers

(124 reviews)

21 windows installed in 2021…read more Incorrect measurements No measurements taken No communication Sloppy workmanship LATE do not show up when promised Lying about communicating no-show Made us feel really crappy about the whole situation Some windows have 1/8" gaps between the window and the side. Some are crooked. One closes with effort. Some leak and freeze up in winter We regret what they did to our house. We got ripped off.

Poor Workmanship, Zero Accountability…read more This one-star review reflects the aftermath of working with Custom Remodelers Inc. From start to finish, this was a frustrating and disappointing experience. Communication was essentially nonexistent--calls and voicemails went unanswered, and no one took responsibility for resolving issues. We ordered four replacement windows. During installation, the blinds on our living room windows were removed and damaged beyond repair. We were later told that Jason was "supposed" to have informed us to remove them beforehand, but he never communicated that. Despite this, we were left fully responsible for replacing the damaged blinds. The outside of our house was also left unacceptable. Cardboard and trash were left under our deck, and broken glass from the window removal was left in the rocks in front of our home--posing a clear safety hazard to our small children. When we tried to address these issues, we were met with finger-pointing and indifference. "It's Nikki's job at the shop", "It's service work", "You need to speak with someone higher up than me" etc etc. JASON BARTHOLOMEW 1-651-248-0617, who sold us the project, blamed the office and stated he has "thousands of customers" and couldn't follow up with everyone. I asked who I should call if he couldn't help me, and after the 3-4 time he said I needed to lower my voice and hung up. Others we spoke with said it wasn't their responsibility or that no one was available to help. At no point did anyone apologize or make a meaningful effort to fix the situation. If you value communication, professionalism, and basic accountability, There's a reason they have a very low rating here, we should've known when the sales pitch started with how great they are, and all the magazines their work was shown in... I would strongly recommend looking elsewhere unless you want to file a Better Business Bureau complaint like we will.

Ramirez Hardy Renovations

Ramirez Hardy Renovations

(8 reviews)

Payne-Phalen

Since we bought our house in March, we have dealt with many contractors. Jose & Angela are by far…read morethe most professional and honest among all of them. They took care of a drywall+door installation and a bathroom fan replacement. Among the 4 contractors we contacted for this, they were the only ones showing up in person to provide a quote. The others only asked for pictures and provided quotes based on those. The quote from Jose & Angela was very reasonable. A couple of times, as it is often the case, the project required some extra costs due to the unforseen conditions of the door and the fan we purchased. Jose was very transparent in describing the reasons of the additional costs and updated our contract immediately both times. At each step we knew what we were paying for why. Based on our experience, this is not something to be taken for granted. The final job was absolutely high quality. Moreover, Jose and his team did all they could to minimize the impact of dust etc on the rest of the house. I am very happy we (somewhat randomly, via Angi) got to connect with them. They will certainly be our first choice for any future work on the house that falls within their expertise.

Jose & Angela are so great to work with. They did a whole renovation of my home. New flooring,…read moredrywall, painting and finished basement. They were reasonable and easy to communicate with. I will always use them for any future projects. Highly recommended!!!

Innovative Building & Design - Basement's

Innovative Building & Design

(9 reviews)

They do the best work out of anyone I have ever hired for exterior work on my home. I would hire…read morethis company again.

We hired Innovative Building and design for replace 5 windows and replace siding/soffit/fascia, and…read morerepair a leaking skylight in 2024. Signed a contract and paid 1/3 of total cost down payment on 5/17. I was told the project would only take a few weeks. The windows needed to be installed before siding, but there were multiple delays getting windows measured, ordered, delivered. Windows were finally delivered to our house on 7/22. The skylight/roof was fixed on 7/26. Window crew was slow and sloppy. Windows were "done" in a few days in early August, but then they took weeks to get the trim installed. One bright spot was the siding crew. Walter and crew tore off the old siding and wrapped the house in a day. They also paid attention to details like light fixtures, wiring, etc., and changed out some siding after I changed my mind about a minor detail. They also returned flower pots and other landscaping items when finished. They even came out on a Sat. to install new gutters. Most of the work was done in by mid-August, but it took until October to finish a few details. We had a new front door installed, pole wrapped, etc. Once they were done(over 5 months later), they tried to charge us for the windows twice(maybe a mistake, but the siding price was as much as the windows/siding original estimate), and also charged us for multiple items they said were covered. Get it in writing, I guess.

Tacheny Exteriors - New roof!

Tacheny Exteriors

(33 reviews)

I'm giving 2 stars rather than 1 because the finished product appears to be fine. Not what I…read morewanted, but it is what it is at this point. The ProVia Endure windows are functioning well, and the lifetime warranty provides some reassurance, though that confidence was significantly eroded by the process of getting here. A 1-star rating would be justified based on the experience alone. I hired Tacheny Exteriors in June 2025 to install three ProVia Endure casement window sets in my home. The project involved creating new rough openings, headers, and framing. The original contract was $15,200. Electrical work was not in the bid. Once walls were opened, wiring needed to be relocated, adding $1,458. This can happen with older homes and is worth knowing going in. If you're having new openings cut, it may be advisable to have your own electrician on standby. In my case, I had no choice but to accept the price given since the walls were open and the project needed to keep moving. Two of three windows were installed approximately 11 inches from the agreed placement. The basement window was also misaligned by 4 inches horizontally and 1 inch vertically. Tacheny initially acknowledged these errors in writing and offered to move the windows. After key staff left the company, that acknowledgment was walked back, and I was told I should have drawn diagrams on the wall to prevent the error. The project consultant, installer, and production manager all left during my project. The building permit was filed incorrectly as a replacement rather than a new opening, causing a required framing inspection to be missed. Tacheny was notified by the city in July 2025 to correct it, but the inspection was never called in. When I raised this, I was told the error was the city's fault and that most cities no longer require mid-construction inspections. I verified both claims with the city inspector and neither was accurate. The inspector accepted photos but noted the gap in the final report and that a vapor barrier was not installed on the living room header. The permit was also filed at approximately $10,100 despite the contract being $15,200. The NFRC stickers on the installed windows did not match the ProVia spec sheets from contract signing, showing Southern climate ratings instead of North-Central with significantly different air infiltration numbers. ProVia would not provide formal written confirmation, so I obtained a signed letter from Tacheny confirming the correct windows were installed. This might not have been an issue at all, but my trust was completely undermined by this point. Communication was a consistent challenge with extended gaps in responses and claims of communications I never received. Information from Tacheny was sometimes inaccurate and had to be corrected after I verified details with the city inspector. The project required me hiring a lawyer and a negotiated $5,000 settlement adjustment. The initial invoice labeled this a "Goodwill Discount," mischaracterizing the adjustment, and had to be corrected. Contract to final payment took nine months. I want to note that the issues I experienced, including communication failures, installation errors, blame-shifting to the customer, permit and inspection problems, and extended project timelines, appear to be consistent with experiences described by other reviewers on both Google and the BBB. Potential customers researching Tacheny should also be aware that there are two separate Tacheny Exteriors listings on the BBB, one in Minnesota and one in Arizona, with the same logo. Make sure you are reading reviews for the correct location. The windows work fine. The challenges were in project management, communication, installation accuracy, and permits. Document everything in writing, verify permit claims with your city, and be prepared to manage the project yourself.

Again, BUYER BEWARE. Tacheny's reply to our review is filled with several gross misrepresentations…read moreand is perfectly indicative of the spin they will put on any situation to avoid bearing responsibility. While they originally stated that we had "terminated" a previous contractor, that was patently false and they have since edited their reply to reflect that. We don't know why Tacheny would refer to a previous contractor (who was hired for roof repair) since it insinuates that we are people who habitually hire and fire contractors, which is also completely untrue. Tacheny challenges our statement that the cedar lap was in 'excellent condition' and instead states that it "displayed rot and cracks"--also untrue. The cedar lap siding is solid and has been inspected by a contractor who has extensive experience working on old home restoration. Tacheny can make all the conjectures they want about why the "prior owners installed metal siding", but we are actually good friends with the previous owner and know for a fact that the house was wrapped to lower the maintenance requirements (which was common from the 40s to the 70s because painting is expensive). At the time, we didn't know how much of the cedar was under the aluminum, which is why we were elated that almost all of it was still there, intact, and worth restoring. As for our insurance claim, we don't quite understand how they can take credit for a 47% increase in the claim value. Our insurance company is also curious about this since all of the roof and almost all of the siding had already been approved for repair back in 2022-an entire year before Tacheny entered the project. While they pointed out a few new things to the adjuster, our insurance company isn't sure how they would justify 47%. As we said in our initial review, please read the other one star reviews and note the similarities and patterns. And keep in mind that this is a company who filed an unjustified and overstated mechanics lien on our property without even the common courtesy of notifying us (we happened to notice it on an itemization list they sent us). And while they didn't want to refund us the $10,186.74 we asked for, they did offer us $5000 in exchange for not posting negative reviews. After all of the negotiations, we were grateful that in the end they chose not to refund us anything, because we feel it is more important to share our story and warn other homeowners.

Vail Builders - contractors - Updated May 2026

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