Refusal of Appointment: I had a confirmed 7:30 AM appointment, yet the advisor instantly blocked…read moreservice by fabricating an unrealistic, full-day timeline. Withholding Documentation: They scanned my vehicle's data and checked my mileage but refused to provide me with the standard intake ticket given to all other arriving drivers. 50K MAINTENANCE for my perfectly running Toyota is 1.5 hours per the dealership. NOT 'HALF TO A FULL DAY'. That's an ER visit for a human. In Connecticut, automotive businesses must legally provide a written repair or estimate before performing work, and treating a senior consumer unfairly regarding waiting accommodations can be reported directly as an official dealership business violation I asked the shop if I could wait when I made my appointment the week before and was told yes. What a miserable waste of time traveling to and from for ridiculous gaslighting and mistreatment. Two seats almost connected in front of an intake station and there was a loudly talkative man seated in one - guess he wasn't told minor routine maintenance would take all day.

I was desperately hoping that they would be able to repair my 2005 Subaru Manual Forester which had…read morebeen experiencing alarming episodes of brakes locking up. Not only were they able to repair the car, but Vinnie actually fabricated the spring for the hill start valve that had failed instead of getting all new replacement parts, saving me over $450!! No wonder they are booked solid! Above and beyond!

These guys were extremely professional and quick. I brought in my car due to what I thought was an…read morealignment issue. Turns out, that I just needed 4 new tires. Service was excellent. They quickly diagnosed the issue and called me. They didn't not charge me anything as they didn't need fix anything. I will be returning to see them in the future. Great experience.

Honest communication, competitive pricing and excellent work -- European Auto is a car trifecta! My…read moreonly complaint is that it took me 25+ years to finally switch my cars over to them. Keel, don't retire now!!

I brought my car in when it started making a concerning grinding noise on my way back to Mass from…read moreNJ. We ended up needing to stay at a hotel until the morning, and rolled into Chris's at opening. Alex and his team managed to squeeze us in and fixed our problem within an hour, turns out the mechanic that replaced my tires 2 weeks prior had neglected to tighten the lug nuts and my wheel was falling off. By the time we got in, my car only had 2 loose lug nuts preventing my wheel from rolling down the street. Only charged $45 for the repair and saved us from having to spend all day in CT or having to drive home and back! Glad we broke down here and got excellent service!

I brought my 2015 Mercedes-Benz C300 4MATIC to Chris's Auto Repair on Jan 17 2025 for an oil change…read moreand diagnostic for a suspected defunct front axle and oil leak. Two weeks later I was told the timing-chain kit, oil-pump, upper & lower oil-pan gaskets, crank seal, water pump, right motor mount, both front axles, plugs, and "misc. seals." needed to be repaired. The cost estimate was $4,964 . I emphasized that my car was worth less than that at 107K miles and I wanted absolute certainty the repairs would address all the current issues the car was having. I was assured by Alex that the car would be fully repaired and functional without any issues. Immediately after pickup the car began constant misfires and hesitation between 5-25 mph. I gave him the benefit of the doubt (a mistake) and continued to allow their shop to work on rectifying their "repair". I returned it four times over the next month, each time reporting the same stumble. The shop dismissed it, saying their techs "didn't feel it as often." They never road-tested long enough to reproduce the problem. On the fourth return they assured me the transmission was fine after "cleaning corrosion on the harness." 24 hours later, while my pregnant wife was driving to pick up our toddler's birthday cake, the transmission cooler hose blew off, dumping every drop of ATF and stalling the car in traffic. The tow truck driver and two independent mechanics later confirmed that clip failures like this point to careless reassembly, not random bad luck. Back at the shop the story changed: the owner now said the transmission was "no good" and had to be replaced--directly contradicting what he told me the day before the leak. I had to pay out of pocket for a used 2016 4MATIC transmission, six quarts of genuine MB fluid, a filter, and another week without a car. Another $1000 to repair something the shop broke. Funny how that works. After installation the original misfire never changed--300-plus miles later it's exactly the same. Alex's explanation? "The transmission needs to learn; just keep driving." In other words, drive a malfunctioning car so the shop doesn't have to diagnose it. Now I have new problems: loud clanks while braking and turning, a bang when backing out of the driveway, and the car pulling right when braking in a straight line. Alex says "it needs right and left lower control arms ". The same control arms he looked at upon the initial assessment prior to first repair, stating they were worn but still "good". Now they've suddenly failed (another $2K) and insists that has nothing to do with the previous work or the transmission incident. The 6 times it's been back in that shop. Quite the concidence. After five visits, 4 tows (the ANNUAL limit for AAA. Thanks Alex) , two rental cars, and more than $7,000 spent, the vehicle is less safe than when it arrived. When discussing with Alex, he continues to deny accountability. Negligence, shifting stories, and zero accountability--this has been a financial and safety nightmare. If you value your car, your time, or your peace of mind, avoid Chris's Auto Repair. Reference to Reddit thread I created explaining issues. https://www.reddit.com/r/MechanicAdvice/comments/1jm394b/had_5k_worth_of_work_done_on_my_2015_c300_cars/ Overwhelming opinion : Transmission hose incident = proof of improper reassembly. It doesn't just happen 1-2 days later after being "assessed". See you in court

Honest reasonable and reliable I've used other shops in town but to be honest never been happy…read morewith the other shops. It's worth waiting. They are busy because they're great

I don't trust this garage to give an honest price. They wanted almost $3000 to fix my car and would…read moreneed at least 4 days. It cost almost $200 just to get that quote (which would be credited to the job if I fixed it with them). I got it fixed for $1600 the same day I brought it in elsewhere and my car is perfect.

Today I drove into the lot and was quickly greeted by Rob. He provided me with a clear and honest…read moreestimate and an accurate timeline. Upon returning to the lot, my car was ready to go and Rob explained his findings. The issue wasn't what I expected-- though he could have told me otherwise and charged me - but he didn't. I appreciated his honesty and will be using him for my car needs going forward.

Safe Line was recommended to me, and I'm thankful for that guidance. Rob and the team helped with…read moretires, alignment, and maintenance on a used Mercedes 350 GLK. I can't say enough how professional, informative, and fair they were throughout the process. We'll definitely be back down the road.

My daughter brought her Nissan to Smitty's due to an oil leak. It seemed to me it could have been a…read morebig problem. They determined it was only a dented oil filter, which was a quick easy fix which reflects on them being an honest reputable business.

One of very few mechanics who opens late. Helped me fix my flat tire quickly and at a very…read morereasonable price. Highly recommended.

Great service and professional staff! Wayne always goes above and beyond…read more I highly recommend you bring your cars to him. You will not be disappointed

Wayne has been caring for my car for 3 yrs. I'm so happy that his expertise is now with Foreign Car…read moreMotors. I can stop in anytime and he fits me in for a look at something . He even will take a ride to see the problem I notice. Wayne and his staff go the extra mile for their customers. I recommend them!

Been around for a long time, it's means a lot Tony and the…read morecrew vas very helpful to get me back on the road again, after my car had a breakdown. Thank you Tonni Nielsen

Nice people and they seem very competent but I feel that it was a little expensive. But overall I…read morewould recommend them.