Refusal of Appointment: I had a confirmed 7:30 AM appointment, yet the advisor instantly blocked…read moreservice by fabricating an unrealistic, full-day timeline. Withholding Documentation: They scanned my vehicle's data and checked my mileage but refused to provide me with the standard intake ticket given to all other arriving drivers. 50K MAINTENANCE for my perfectly running Toyota is 1.5 hours per the dealership. NOT 'HALF TO A FULL DAY'. That's an ER visit for a human. In Connecticut, automotive businesses must legally provide a written repair or estimate before performing work, and treating a senior consumer unfairly regarding waiting accommodations can be reported directly as an official dealership business violation I asked the shop if I could wait when I made my appointment the week before and was told yes. What a miserable waste of time traveling to and from for ridiculous gaslighting and mistreatment. Two seats almost connected in front of an intake station and there was a loudly talkative man seated in one - guess he wasn't told minor routine maintenance would take all day.

I was desperately hoping that they would be able to repair my 2005 Subaru Manual Forester which had…read morebeen experiencing alarming episodes of brakes locking up. Not only were they able to repair the car, but Vinnie actually fabricated the spring for the hill start valve that had failed instead of getting all new replacement parts, saving me over $450!! No wonder they are booked solid! Above and beyond!

Is 0 stars possible?…read more I went to this place by accident after confusing it with universal auto body (who does a solid job by the way), to get my brakes inspected. After telling me they were going to waive the diagnosis fee, they took three hours to diagnose the problem and falsely told me I needed to get multiple different things replaced, costing over $2800. After telling them I was going to try and get a 2nd opinion, they charged me $180+ just for the diagnosis. I am now getting it fixed at another place for less than $1000. These guys are thieves!

I don't believe Scotty knows what is going on at the shop. The young guy managing it is dishonest,…read moreand in my experience tries to run up the bill with unnecessary crap. He charged us a ridiculous price for a tire too. When I mentioned another local tire vendor offered much better prices, he said they get cheap, low quality tires from China. We'll, guess where the tire he installed was from. You got it- China. Do not trust this guy.​

One of very few mechanics who opens late. Helped me fix my flat tire quickly and at a very…read morereasonable price. Highly recommended.

I went to have my a/c serviced on my truck they found a bad compressor and also had it replace the…read more serpentine belt.which I had no problem with but when I got the bill they charged me $100 per pound for refrigerant which being in the a/c and heating industry I know a 30 pound drum costs roughly $300 so that one drum they're charging $3,000 for so I called the dealer which is H&L Chevy and asked them what they charged per pound for refrigerant and they said $40 per pound for 134a so half of what Smitty's charged and that's a certified dealership needless to say I won't be back not even to buy gas which I did frequently it's not right to take advantage of customers especially ones that have going there for service and gas for a long time they did fix the problem though just don't like getting taken advantage of

Excellent, efficient service with a vibe of trustworthiness and reliability! Replaced my battery in…read moreminutes!

I cannot say enough about this business They are honest, responsive and do excellent work. Pat,…read morewho manages the auto repair end of the business, is hardworking , professional and has the utmost integrity. Kieran, who works on the cars, is thorough and knows cars inside and out! Mark, who works in the auto repair side of the business, is hard-working, fair priced and does excellent work. We are fortunate to have an auto repair/body shop of this caliber in our area.

Honest reasonable and reliable I've used other shops in town but to be honest never been happy…read morewith the other shops. It's worth waiting. They are busy because they're great

I don't trust this garage to give an honest price. They wanted almost $3000 to fix my car and would…read moreneed at least 4 days. It cost almost $200 just to get that quote (which would be credited to the job if I fixed it with them). I got it fixed for $1600 the same day I brought it in elsewhere and my car is perfect.

100% recommend and now my go-to place for any repairs or maintenance. Let me just start off by…read moresaying that this shop takes pride in good customer service, they even drove me to my job when I dropped my car off. I thought that was pretty awesome and it took me by surprise since I've never been offered that anywhere else. Friendly, honest and patient staff is always worth noticing. They took the time to go over everything and explaining the diagnosis. I went and got other quotes but felt like this was the place I could trust with my car. The pricing was more than reasonable, and compared to the other quotes I received, I'm confident I made the right choice.

I requested a full review of a recently acquired used Mercedes…read more They charged me $1200 for an oil change and the thermostat. Problem is they missed tons of issues, including worn brakes, bad struts, and all kinds of hose issues. Many of them, safety issues. I don't think they know what they're doing nor do I think they care. Absolutely terrible

I'm sure the work they do is fine, but it's sad to me that the gentleman with the ponytail is…read morealways yelling at pedestrians. Your cars are frequently blocking the sidewalk so they have to cut through the parking lot and he yells at them. I drop my granddaughter off at preschool every now and then and he does it enough that I've seen it multiple times. It just seems unnecessary. He should worry more about his lungs that he is ruining with cigarettes.

These guys really help me out. The stem of my tire broke and I needed air. They don't fix tires,…read morebut the owner was so nice. It was even gonna let me borrow the pump and just have them hold onto a credit card for collateral. I would highly recommend doing business with these people. they're a diamond in the coal mine.

Excellent service and advice on both my 2005 Highlander and my 2018 Audi. When Glenn talks I listen.read more

Glen is the absolute best, he is honest and always delivers. I have know him for decades now and…read morewhenever I have a problem with my vehicle he is the only one I trust to take care of the issues my car may have. He is professional, honest and his service at a fair price. I absolutely recommend him without any hesitation.