Sent a young lady to talk to my 83 year old Marine dad with Dementia about his feeling. Dad is 83, he doesn't have feelings he just feels grumpy. Renting unnecessary gear for him and putting it in his room. Dropped/discharged him when he went to the ER. Problems keeping up with his medicine, the nurse or I always needed to remind them. The call center is always polite. Nurses are overworked. Usually 15 to 40 minutes after you call the call center before someone calls you back. The person calling you back is not necessarily the nurse in charge of the patient you called about. Did not respond to patient issues when he fell and hit his head causing the facility to call an ambulance and send him to BSA (over 10 times). read more