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Reagan L Crossnoe

5.0 (3 reviews)
Open 8:00 am - 5:00 pm

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Advanced Pain Care - Advanced Pain Care founder, Dr. Mark Malone

Advanced Pain Care

2.7(10 reviews)
0.9 mi

My experience with APC was positive until after my stimulator was implanted. Unfortunately, my care…read morewith Dr. Luis Barboza became deeply concerning. He did not listen to my concerns and spent no more than five minutes at each visit. He was consistently late to both my appointments and my surgery. After the procedure, he failed to follow up on my symptoms or overall care. On one occasion, he even hung up on me while I was speaking, after not returning my previous calls. Because of these issues, I decided to switch doctors in hopes of receiving more attentive and compassionate care. My next doctor, Dr. Angus Lowry, was unprofessional and dismissive. At my first visit, when I asked if he could look into my symptoms, he responded with a firm "No." When I accidentally dropped something during the visit, he walked around me instead of offering any assistance. At a following appointment, he was condescending, verbally abusive and told me, "We are not here to wait on you or fix you. Let that sink in." He also falsely claimed that he did not have access to my MRI results. My experience with both physicians left me feeling disrespected, dismissed, and without proper medical support. I am sharing this statement in the hope that no other patient has to endure the same difficulties I faced.

Don't go there! The front desk is unprofessional. They talk about things they shouldn't talk about…read morein public. They also claim that they take CASH as a form of payment. They DO NOT. My husband had to leave and go get the CORRECT CHANGE before they would see me.

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Advanced Pain Care
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Advanced Surgical Center

Advanced Surgical Center

2.7(3 reviews)
0.9 mi

I had an amazing visit yesterday. The front desk could have been friendly, I know that they were…read morebusy and all about checking people in, but a smile would have helped. The good part was when I got to the back for my procedure. Hannah made everything better. She smiled, was happy and it was very pleasant. She explained everything and always asked if I had any questions. She is a keeper. In fact, she explained everything so well that I decided not to have the sedation. I had already paid and was informed I coukd get a refund. I did fine with out sedation as Hannah said I would. Overall, it was a great experience. 4 star rating because of the front desk. ****

Our son had a cortisone injection procedure yesterday His father and I had to take him since he…read morecouldn't walk and would be sedated. He was taken back put in a area to prepare for procedure, I was sitting in waiting area and the nurses back in the area were so loud laughing and talking that it was very unprofessional my son told me afterward that he was calling for help because he was about to pass out because of the pain and none of the many nursing staff standing right there could hear him because of their party like atmosphere. It is just not the place to be so loud when people are in pain they don't want to hear loud noises it needs to be a calm, quiet atmosphere. I feel that I can interject because I have been a nurse for 35 years

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Reagan L Crossnoe - orthopedists - Updated May 2026

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