I'm giving them one star because the director of nursing, the admissions coordinator, the dietician, and very few staff members were actually really great! HOWEVER, the quality of day to day care was absolutely horrible and frightening for my mom and my daughter who stayed with her the first 6 days of her care. After day one, my mom wanted to leave by day two she was so determined to leave she went above and beyond what PT and OT were asking her to do so she could get out asap. She went in on a Monday and left that Thursday the same week. She really needed 2 weeks of care after a major abdominal surgery. In addition to poor care, their food was something from the 1950's - a lot fried, greasy, salty food and sugary desserts!! My mom had 2 feet of her small intestines taken out and needed to be on a diet that was completely the opposite of what they served. My mom eats healthy foods and needed a lactose-free, gluten-free, low sodium, no sugar diet and this place could not meet her dietary needs. I could not believe the type of unhealthy food they served the elderly. Thankfully my daughter was there to advocate for her. Unfortunately, the staff did not care. Multiple times they got my mom's food wrong, even after we were told it would be changed. I even had some food delivered from the local grocery store that would meet her dietary needs and they still got it wrong. Multiple times, my daughter was the one helping her to the bathroom, giving her a shower, and getting her the food she needed. My daughter should have been the one getting paid because she did the majority of their work for them. Housekeeping, especially in the bathrooms, was not sanitary. If my daughter had not been there, I truly believe my mother's health would have declined because she would not have been able to eat, she would not have been able to get to the bathroom in time or have a clean bathroom to do her business, and they would have just kept her doped up on meds. I would NOT recommend this place to my worst enemy. read more

Both my parents are 98 and and we have experienced most of the rehabilitation facilities available in Amarillo. Some more than once. I rate Five Points the absolute best ; head and shoulders above all the others in the city. This type of work is extremely challenging as you have hundreds of patients and each with unique demands and challenges. Their professional staff care for each patient with genuine interest and concern. If there is something being missed and the patient or their sponsors will communicate that need to the staff, they will take care of the issue in a timely and professional manner-- with a welcoming attitude and a smile. The upbeat, positive attitude of the employees is one of the primary attributes that sets them apart from other facilities . The exercise staff is truly the best. They work to help the patients improve physically and mentally , and they do it in a manner that makes the patients feel important. They don't just go through the motions in their workouts; as much as the physical challenges they provide, they provided warmth and emotional encouragement at the same time. If the patients want help and want to improve, they will get what they need from these professionals. The food is excellent and the dining room is always bright and extremely clean. If you ask they, will adjust food requests to your taste and needs. The entire facility is kept clean and spotless and even the cleaning and support staff have a positive and helpful attitude. They host daily games, challenges, entertainments to help improve the spirits of all the patients that want to participate. When my time comes Five Points is were I'll get checked in ; I've seen almost every facility in Amarillo. The challenge is to go visit a facility before you get yourself are someone you love admitted. read more

Our mom moved to this facility after completing an intensive rehab stay. When she arrived, she was experiencing bladder incontinence, and the team here worked diligently to help her regain her normal function--honestly, better care than she had received at any previous facility. The Director of Nursing, Christian, was always available to answer questions, and the Admissions Coordinator, Paul, was just as supportive and responsive. I reached out often with messages and questions, and they were consistently patient and helpful. The Activities Coordinator, Amber, is absolutely fantastic. She keeps residents engaged every day with meaningful activities that encourage both participation and connection. We are incredibly grateful for the care, attention, and compassion shown by the entire team. The best advice I can give to any family going through rehab with loved ones is to stay on top of the situation, ask questions and be engaged every day. Five Points responded to all of our questions and the love and support of family is the best thing anyone can do for their family. read more

Hello please do not admit your loved ones to this facility. My father,a Korean War veteran was admitted after hip surgery. Physical Therapist at BBSA hospital did great and my father was coming along nicely until entering this place. No Physical therapy whatsoever was ever administered, the young lady came in rather than helping him got frustrated and left after about two minutes. That was the extent of Physical therapy. On top of that my father had fallen five times in one day, I was contacted after the 5th fall. Sadly my father passed away after being there for not even one week,due to the neglect and abuse of this facility. Please do not put your loved ones through this. read more