I'm on the fence with many things about this facility as a whole. Basic knowledge and common…read moreprocedures seem to not be explained to everyone. I feel it is poor training but I think we can all understand how boring training can be and how we don't always remember key parts. That being said, as with every place from food to hotels to even places such as this, you have good and bad. The employees at the bottom are the ones who make it or break it. The top leadership seems to be clueless about HIPPA regulated things. It is chaos trying to get anyone to answer a question without being transferred 3 or more times. With Covid-19 I know different regulations are in order but when I go to see my granny through the glass I have been given a myriad of excuses and new rules depending on the staff. Nothing is consistent and with dementia care people consistency is very important! I'm not sure that is the case but since we can't go inside I can't honestly say. All I have to initiate my comment is my personal interaction which is hit or miss. As I mentioned earlier, the people at the bottom usually make or break a facility! This is abundantly true and I have to say there are some of the best employees that work here. There are those true diamonds on the rough that you pray a facility keeps because they are amazing! Olivia constantly goes above and beyond when I call to talk to my grandmother. This was even before the newly updated phone system they just got. Nisa was so caring one day to assist my grandmother with a phone so while I was seeing her through the glass we could actually talk to each other. Nisa thank you for blessing both of us by doing that! Wayne, I can't say enough about this man! He is consistent. He is present! Every time he answers the phone I know I will get to talk to my granny. It might be I need to call back in a bit but he is always kind and tells me when he thinks a good time would be so I get the best conversation with her and it works with what the staff are doing! He is a key player with communication and I really appreciate him! Blanca has also been sweet. She has been learning some things there and by trial and error by wrong or miscommunication about how things work we learn what is suppose to be done. I saw we because what she didn't know one day she corrected the following day with me. It was nice to have her explain to me what should be done and not be rude when I explained I didn't know of the procedure the previous day. We both gained knowledge which is how it should work! Lastly, there was a precious lady yesterday, I didn't get her name, but I was visiting through the window and my grandmother needed to be excused for a minute. She was gone a bit of time and this woman saw me standing there for a good minute asked if I was being assisted. Just her acknowledging that I was there, had been there a while, and ensuring I wasn't standing outside for the sunshine showed that even though they are busy and taking care of our loved ones they also try to take care of us, the families. Sorry this review is so long everyone but if you really want to know about a place you have to know good and bad not just bad. All people and places can have bad days... it is how many of those days are bad that makes you question. So thank you to the hard workers and especially the few I listed by name! You guys rock and I appreciate each of you!

If I could leave negative stars I would. Under new management you can expect rude and condescending…read morecomments. You can also expect to be terminated for no reason at all. The new management has no ltc/skilled experience and stated she is there to clean house. After yelling at a staff member in the office with the door open for all to hear and refused to make the meeting more private she not only humiliates staff but fires them for no reason. This facility also does not consider the needs of its patients. When staff address issues that could help the patients they are blown off and told to mind their business. If you are looking for employment or a place for your loved one I highly recommend looking elsewhere. They currently have a pending lawsuit for their employment practices. The DON will retaliate if she does not like you by terminating your employment. BEWARE!!

I really love working as a CNA helping people whom are unable to help themselves and Nurse Core…read morehelps me being understanding with my personal life that they're very flexible with the work hours. The staff at the office is so sweet and so helpful!

My dad was here for rehab. We had excellent therapists, and the nurses were very kind and helpful…read more When we entered the building the lady at the front desk welcomed us with a smile. After we had been there for a few days they sat down with us and gave us our dad's medical plan and timeline on when they thought he would be independent enough to go home and take care of himself. The facility was clean and quiet. I would HIGHLY recommend staying here for rehab.

If your loved one isn't capable of caring for them self DON'T put them here. My mom just recently…read morepassed away only two weeks after being transferred out of being there for a month and half. She ended up dying due to a infection she got from a stage 4 bedsore she got while she was there. If I could have posted with out giving a star I would have. The building is nice but the care is terrible and the money being charged for the lack of proper care is awful.

We shop Salvation thrifts store quite a bit and have never experienced anything like this. Prices…read moreat checkout were VERY different than what were posted. Purses were 3.99 unless marked. I had 2 purses and cart full of goodies. Long story short, she (the cashier) tried charging us $10 for one and $40 for the other one. She continued to ring up two pairs of pants (which were not individually priced) at 9.99 and 14.99. This continued throughout the transaction. Needless to say we left with 3 items. We should have known better when we noticed most of the hard goods were priced at $29.99! Do better Salvation Army.

I went in today and everything was half off. I found some jeans. The sign, that THEY posted said…read morejeans were $9.99 each. When I went to pay, I was told that all Wranglers were normally $20. NOWHERE was it posted that Wranglers were more expensive. I got 6 pairs at $10 each, when it should have been $5 each. (The card was already charged before I was told about the price gouging) Get your prices together, SA.

I highly recommend you go there for your Physical Therapy needs , a special call out to Ryley and…read moreKerri excellent Therapist, they listen and genuinely care about getting you better, and not forgetting the folks at the front desk always cheerful .

From the owner: Physical Therapy Services Deep Tissue Laser…read moreAlterG Anti-Gravity Treadmill Redcord In-home services