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    Legacy Rehabilitation and Living - And remember, if you have a special request, please don't hesitate to ask. That's why we're here - for you!

    Legacy Rehabilitation and Living

    3.0(7 reviews)
    3.8 mi

    I'm on the fence with many things about this facility as a whole. Basic knowledge and common…read moreprocedures seem to not be explained to everyone. I feel it is poor training but I think we can all understand how boring training can be and how we don't always remember key parts. That being said, as with every place from food to hotels to even places such as this, you have good and bad. The employees at the bottom are the ones who make it or break it. The top leadership seems to be clueless about HIPPA regulated things. It is chaos trying to get anyone to answer a question without being transferred 3 or more times. With Covid-19 I know different regulations are in order but when I go to see my granny through the glass I have been given a myriad of excuses and new rules depending on the staff. Nothing is consistent and with dementia care people consistency is very important! I'm not sure that is the case but since we can't go inside I can't honestly say. All I have to initiate my comment is my personal interaction which is hit or miss. As I mentioned earlier, the people at the bottom usually make or break a facility! This is abundantly true and I have to say there are some of the best employees that work here. There are those true diamonds on the rough that you pray a facility keeps because they are amazing! Olivia constantly goes above and beyond when I call to talk to my grandmother. This was even before the newly updated phone system they just got. Nisa was so caring one day to assist my grandmother with a phone so while I was seeing her through the glass we could actually talk to each other. Nisa thank you for blessing both of us by doing that! Wayne, I can't say enough about this man! He is consistent. He is present! Every time he answers the phone I know I will get to talk to my granny. It might be I need to call back in a bit but he is always kind and tells me when he thinks a good time would be so I get the best conversation with her and it works with what the staff are doing! He is a key player with communication and I really appreciate him! Blanca has also been sweet. She has been learning some things there and by trial and error by wrong or miscommunication about how things work we learn what is suppose to be done. I saw we because what she didn't know one day she corrected the following day with me. It was nice to have her explain to me what should be done and not be rude when I explained I didn't know of the procedure the previous day. We both gained knowledge which is how it should work! Lastly, there was a precious lady yesterday, I didn't get her name, but I was visiting through the window and my grandmother needed to be excused for a minute. She was gone a bit of time and this woman saw me standing there for a good minute asked if I was being assisted. Just her acknowledging that I was there, had been there a while, and ensuring I wasn't standing outside for the sunshine showed that even though they are busy and taking care of our loved ones they also try to take care of us, the families. Sorry this review is so long everyone but if you really want to know about a place you have to know good and bad not just bad. All people and places can have bad days... it is how many of those days are bad that makes you question. So thank you to the hard workers and especially the few I listed by name! You guys rock and I appreciate each of you!

    If I could leave negative stars I would. Under new management you can expect rude and condescending…read morecomments. You can also expect to be terminated for no reason at all. The new management has no ltc/skilled experience and stated she is there to clean house. After yelling at a staff member in the office with the door open for all to hear and refused to make the meeting more private she not only humiliates staff but fires them for no reason. This facility also does not consider the needs of its patients. When staff address issues that could help the patients they are blown off and told to mind their business. If you are looking for employment or a place for your loved one I highly recommend looking elsewhere. They currently have a pending lawsuit for their employment practices. The DON will retaliate if she does not like you by terminating your employment. BEWARE!!

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    Legacy Rehabilitation and Living - Private Rooms Available

    Private Rooms Available

    Legacy Rehabilitation and Living - And remember, if you have a special request, please don't hesitate to ask. That's why we're here - for you!

    And remember, if you have a special request, please don't hesitate to ask. That's why we're here - for you!

    Legacy Rehabilitation and Living

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    The Ware at Park Central - assistedliving - Updated May 2026

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