Visited this facility to see my grandmother and overall, I found it to be very nice and clean and…read moreto have very kind employees. The ladies at the front desk when I first came in, were quick to give me instructions on how to sign in and where to go to find her room. One lady even walked with me to the elevator and to the room to be sure that I found it. An employee came in to help her use the restroom while I was there and he seemed nice as well. I walked with her down to dinner and there was a woman working in the eating area who also seemed very friendly and cheerful. It seems like the employees really have a love and passion for what they do here. My grandmother's room also seems very cozy and homey. Only reason I left a star off is because my grandpa has said that some of the cleaning staff (He believes) have stolen some of my grandmother's belongings, such as her phone charger and other personal items. For the price that residents and their families pay for care here, it's really sad that this slips through the cracks and doesn't get corrected.... My grandfather and mother have mentioned this to the staff and were told the cleaning staff is a separate organization from them and they can't do anything. Seems like a cop out answer to me because someone is paying this company and there are other companies in town, that may not steal they could use.... So, they could at least notify this company that this is happening..... That being said, I mostly feel very confident that she's being well cared for and is safe here and that it's a wonderful facility. I saw some of the other residents there and they seemed happy.

High quality medical care vs other local providers, which we've used for both parents. Sincere…read morelove and care for our parents. Open, bottom line communication, which I requested. As a business woman, I asked for medical, physical, emotional, and behavioral facts. They were honest, which helped me make decisions for our family. Best facility our family has experienced in ten years of parental care.

They don't care what orders your doctor sends. The physical therapy is awesome, and that's all…read more They are very short handed and a lot of agency nurses and CNAs with very little experience come there to work and they're pretty much lost the whole time they are there. The staff aren't very friendly to anybody. There are a few good nurses and CNAs that do their jobs very well, but there are so many bad nurses and bad CNAs that are there just for a paycheck and do a horrible job. The food is awful and I stayed sick most of the time from eating terrible and spoiled food. I would not recommend this place to anybody until they weed out all the awful people that work there.

If I could leave negative stars I would. Under new management you can expect rude and condescending…read morecomments. You can also expect to be terminated for no reason at all. The new management has no ltc/skilled experience and stated she is there to clean house. After yelling at a staff member in the office with the door open for all to hear and refused to make the meeting more private she not only humiliates staff but fires them for no reason. This facility also does not consider the needs of its patients. When staff address issues that could help the patients they are blown off and told to mind their business. If you are looking for employment or a place for your loved one I highly recommend looking elsewhere. They currently have a pending lawsuit for their employment practices. The DON will retaliate if she does not like you by terminating your employment. BEWARE!!

OK. They desperately need more wash/dry machines. Totally inadequate for residents' needs…read more Improve food variety, quality and quantity. .Add some fun "pop up " rotating food choices, like crepes with cherries, muffin bar, frozen entrees that' are quick to microwave on demand.

I went to the Craig for Rehabilitation. In The Rehabilitation department is a very sweet, caring ,…read morethat helps with with your Rehabilitation. Her name is Pam I give her stars.Thank you Pam for helping me get my life back.

I'm giving them one star because the director of nursing, the admissions coordinator, the…read moredietician, and very few staff members were actually really great! HOWEVER, the quality of day to day care was absolutely horrible and frightening for my mom and my daughter who stayed with her the first 6 days of her care. After day one, my mom wanted to leave by day two she was so determined to leave she went above and beyond what PT and OT were asking her to do so she could get out asap. She went in on a Monday and left that Thursday the same week. She really needed 2 weeks of care after a major abdominal surgery. In addition to poor care, their food was something from the 1950's - a lot fried, greasy, salty food and sugary desserts!! My mom had 2 feet of her small intestines taken out and needed to be on a diet that was completely the opposite of what they served. My mom eats healthy foods and needed a lactose-free, gluten-free, low sodium, no sugar diet and this place could not meet her dietary needs. I could not believe the type of unhealthy food they served the elderly. Thankfully my daughter was there to advocate for her. Unfortunately, the staff did not care. Multiple times they got my mom's food wrong, even after we were told it would be changed. I even had some food delivered from the local grocery store that would meet her dietary needs and they still got it wrong. Multiple times, my daughter was the one helping her to the bathroom, giving her a shower, and getting her the food she needed. My daughter should have been the one getting paid because she did the majority of their work for them. Housekeeping, especially in the bathrooms, was not sanitary. If my daughter had not been there, I truly believe my mother's health would have declined because she would not have been able to eat, she would not have been able to get to the bathroom in time or have a clean bathroom to do her business, and they would have just kept her doped up on meds. I would NOT recommend this place to my worst enemy.

Both my parents are 98 and and we have experienced most of the rehabilitation facilities available…read morein Amarillo. Some more than once. I rate Five Points the absolute best ; head and shoulders above all the others in the city. This type of work is extremely challenging as you have hundreds of patients and each with unique demands and challenges. Their professional staff care for each patient with genuine interest and concern. If there is something being missed and the patient or their sponsors will communicate that need to the staff, they will take care of the issue in a timely and professional manner-- with a welcoming attitude and a smile. The upbeat, positive attitude of the employees is one of the primary attributes that sets them apart from other facilities . The exercise staff is truly the best. They work to help the patients improve physically and mentally , and they do it in a manner that makes the patients feel important. They don't just go through the motions in their workouts; as much as the physical challenges they provide, they provided warmth and emotional encouragement at the same time. If the patients want help and want to improve, they will get what they need from these professionals. The food is excellent and the dining room is always bright and extremely clean. If you ask they, will adjust food requests to your taste and needs. The entire facility is kept clean and spotless and even the cleaning and support staff have a positive and helpful attitude. They host daily games, challenges, entertainments to help improve the spirits of all the patients that want to participate. When my time comes Five Points is were I'll get checked in ; I've seen almost every facility in Amarillo. The challenge is to go visit a facility before you get yourself are someone you love admitted.

The Ware was a very caring and helpful center during a hard time for our family. We were not there…read morelong, but enough to know that the nurses and aides cared for their patients and enjoyed their jobs. The facility is clean and runs efficiently. The residents bathrooms are large, modern and safe. My Dad's room had two big windows with a birdfeeder outside. We had too many high recommendations regarding The Ware, to look anywhere else. Thank you to all.