I recently had a package held up at customs, and after speaking with the customs office, I was told…read moreI needed to work with a customs broker. Since I had never used one before, I searched online and found International Link Logistics. I was immediately connected with Freddy, who was incredibly helpful. He took care of everything--contacted customs directly, explained the entire process clearly, and guided me on exactly what I needed to do. All I had to do was prepare a proper invoice and send it in. What really stood out was that Freddy could have easily charged me for his help, but he didn't. His honesty and professionalism made a lasting impression. I will absolutely be doing business with him again within the year for much larger shipments from Europe to Canada. Thank you very much. -- Jon C.

I reached out for a quote and received a prompt reply. From that moment through delivery the…read moreprocess was efficient and smooth. The service saved me from making a flight to pick up documents. Very much appreciated!

Emad, thank you. I…read morewas deep in the process of importing a car from Japan. I thought I could do all the customs and final clearance paperwork myself as I'm usually a pretty hands on guy. After looking through it and other peoples experiences with customs, I decided it was best to hire a professional to avoid penalties and delays. Only one issue- my car was landing in 3 days. I reached out to referrals from friends and called several other brokers who had NO interest in helping me because it was such short notice (you can receive fines and delays if not done timely and correctly.) Until I called Emad- he had no hesitation and assured me with 100% confidence there would be NO issues. I was a little skeptical, it sounded too good to be true, especially after my previous conversations with experienced vehicle custom brokers. But I didn't have much of a choice and decided to proceed. Emad was on it, quick. He immediately requested the necessary docs and followed up with the next steps right after. Through each stage he kept me informed, and told me what to expect next. Several times he was messaging me and/or updating me with new documents well past 6PM. I did not expect this attentiveness and deliberate sense of urgency from anybody, let alone someone who I had no prior relationship with. I have heard horror stories of cars getting caught up in customs for MONTHS and clients having to pay exorbitant storage fees to the port. This guy got my car full customs clearance before the ship even landed at the port!!! This allowed me to book the appointment and pick up the car immediately after it was unloaded without any issues whatsoever. A+ experience, will use again and will always refer to people who ask. Thank you Emad, keep up the great work.

I had an amazing experience working with David and his team at EMD Customs. I had imported a car…read morefrom Japan with very little to no knowledge of how customs clearance worked. David provided me with a rundown of what was needed to make sure this process went smoothly. He answered every single question I had promptly and had a TWIC escort ready with my vehicle at the port! I would definitely work with David and his team again for any future importing needs.

o5.30.14 I've never…read moredone any business with this company and probably will never get a chance to haha. But due to work, I've paid them a visit this Friday afternoon. It's not a big corporation, but knowing the company has been developed since 1990, they must know the industry well and knows how to do business in order to stand still. :)

Called inquiring about their services, owner or boss was very rude. Says they do not work with…read moreforwarders.

I had a great experience working with Brian and Lorissa at Soo Hoo Customs Broker. We have imported…read moreclothing from Vietnam before and had a difficult time getting the shipment through customs and to our small business in a timely manner. We tried Brian this time with almost (200) boxes of clothing and it was a much better experience than working with the last broker. Brian took the time to explain to me the process and used his 20 years of experience to let us know which information was critical for customs. He pointed out some areas where more detail was needed and consequently we had no issues this time. I recommend Brian and his team!!

Everyone beware, this business is rated poorly. Brian Soo Hoo turned out to be unreliable,…read moreunprofessional and, worst of all, cowardly. He tricked me into releasing all of my paperwork and information to him, and in return he has not had time to answer a phone call and numerous voice messages left to him. He has been avoiding me for three days before I gave up and went to another company. Brian is not brave enough to tell you "No" over the phone. He will be hiding and avoiding you to the end. Poor business conduct, extremely unprofessional, and will not bring any success.

Shipping my 1968 vintage motorcycle was the part of my move that kept me up at night. I chose this…read morecompany because they mentioned specific crating methods for high-value bikes. Jason walked me through the warehouse and showed me the pallets they use to keep vehicles upright. The driver who picked up my bike was very detailed with the initial inspection report and took over 10 photos from different angles. When it arrived at location, there wasn't a single scratch on the chrome.

Custom wood crating was the main reason I hired this company. I have several large oil paintings…read moreand a few antique mirrors that I could not leave behind. Jason sent out a team that actually built the crates right in front of me to ensure a perfect fit. They used a lot of specialized padding and acid-free paper to protect the surfaces of my art. It took about eight weeks for the shipment to reach me, but I didn't mind the wait because I knew the items were safe. Every single piece was unpacked yesterday, and there is not a single crack or scratch.

We have been shipping humanitarian aid to Ukraine with Meest for almost four years. The staff is…read morealways attentive, kind, and extremely helpful. They regularly help with packing boxes and make the whole process much easier. Reliable service, great support, and people who truly care. Highly recommend.

I've been a loyal Meest customer for over 3 years, but this recent experience was extremely…read moredisappointing. I shipped an air package (tracking CV821430206US) on April 8, 2025, after a Meest representative assured me it would be delivered on time within 2 weeks. Instead, it arrived on May 19 - over a month late. According to the New York office, the original container arrived in Ukraine on April 17, 2025. However, there was an attempted theft involving 26-28 packages, including mine. My package was eventually found and only shipped nearly a month later, causing a huge delay. The package contained valuable personal items and a birthday gift, and the delay completely ruined the timing and meaning of the delivery. During the delay, I contacted Meest customer service multiple times. I was told the package was lost and under investigation, but LA office gave conflicting updates - one day it was found, the next day no one knew where it was. Promises of callbacks were never kept. I submitted several claims and emails, all ignored. I had to track the shipment myself with no real help. I also sent a formal complaint requesting a refund or discount, giving them 7 business days to respond, but I received no reply at all-not even an acknowledgment. To this day, Meest has offered no refund, no discount, and no apology for the delay, the poor communication, or the ruined delivery. If you're planning to send gifts or valuable items, please be very careful. Meest makes promises they don't keep, offers no accountability, and shows a complete lack of care for loyal customers.