Thank you, Heidi and Owen, for the excellent customer service. I appreciate your kind and patient…read moreassistance.

I just received a shipment of china serving pieces shipped from Denver to Hamilton, Ontario,…read moreCanada. Every piece arrived safe and sound. Margo did an excellent job in packing each individual piece. In the process of arranging shipping, I had to speak with Margo a number of times. She was always patient and pleasant. As a senior, I really appreciated it. Thank you Margo for a job well done. Chris Osborne

Excellent Spot Nice…read morespot on the corner. Was able to get in and out quickly. Only drawback was the Humane Colorado set up out front, aggressively asking for donations.

Not my usual UPS store. Stopped by today and the staff was not helpful, specially compared to the…read moreGreenwood Village UPS store that I usually go to. Would avoid this one for sure.

I had a great experience at this UPS store location. Sabin provided genuine support and customer…read moresupport by helping me out with returning some packages. Highly recommend this UPS location for any of your packing or shipping needs!

This is an official UPS store who will provide all service that UPS details in the type of service…read moreyou get on your package. I've been shipping from this location for years, never had an issue. The guys at this store are all very helpful, have always treated me with respect and kindness, which really makes this my favorite shipping location. I trust UPS and the value they take in provided excellent shipping, if something has gone wrong with my shipping, like a package arrived late when I paid for overnight, they have refunded me. Shocked so see such a low rating, guess people only write a review when they're upset.

I needed to drop off a prepaid package but had to show the code on my phone. When I walked in there…read morewere 5 people ahead of me and I thought - this is great, I'll be out of here quickly. No such luck! Turns out there was only 1 person working behind the counter and apparently a high maintenance customer with her. After about 15 minutes a man came out, asked if anyone was picking up mail and helped one of the people who said yes. Then he disappeared into the back again without helping the other person who was picking up. After about 15 minutes more another man came out and managed to help 2 people while the lady was still helping the 3 people crowded around her window. Then it was my turn and the man who helped me was very apologetic about the wait. His name was Ayman and he labeled my package and sold me stamps in under 5 minutes. I think its funny that after every transaction they have a rating system where you pick one of 3 options about your experience. I rated him the best because it really wasn't his fault. As I was leaving I noticed two other men had come out to help the long line of customers (consistently 8-10 people). I guess they all take lunch at the same time - early. This location has PO boxes, a self serve kiosk, and greeting cards and mailing supplies for sale. They're at the end of the strip mall but parking really isn't an issue. Just make sure you have plenty of time if you visit this location.

The agent had no clue how to give me the correct rate for sending an envelope with paper goods…read moreinside that weighed practically nothing. She was going to charge me $8.75 instead of $1.90 per envelope. I had close to 85 envelopes to send. On the other hand, the USPS station on West Arapahoe gave me the correct rate, including the correct postage for Canada. The agent at the Dayton location was going to charge me $30 for Canada and maybe $15-$20 to send something to Hawaii. It's crazy how some people think they know what they don't know, and don't know what they don't know.

We needed to get a document notarized. Our bank had no notaries. UPS to the rescue. They have…read moresomeone who does this. They were very efficient. We were in and out in 7 minutes!

These guys are huge jerks. Hate them. The location is convenient but the customer service is the…read moreworst. Zero stars if I could.

Have enjoyed using this service for several years now. Thank you for your prompt and attentive…read moreservices.

Went in Christmas Eve day to pick up package because UPS had left a note on my front door. The…read morelady at postalannex was understandably in a rush locking the door behind me at 2:00pm telling me to come back. To be honest I'm not sure she heard a word I said she was in such a rush I came back to pick up my package December 31st arriving at noon ant the store was closed. The following day was New year and of course they were closed that day. as well. I realize it was the middle of the holidays but I've never heard of anyone closing the day before the New Year. As far as feeling welcomed into the store and the friendliness of the employee they were seriously lacking in that regard. However they do carry some really neat cards for all occasions along with other little gifts . Pricing is higher than USPS and UPS. As far as going back for any services they do offer , I'll take my business somewhere else.

I cannot say enough good things about the service, sincerity and integrity of the staff at this…read morestore. We have exclusively used them for shipment of our items - in one case I saw the true genius of the Deepa and her husband- customizing a shipping box in a manner I've never seen before. The problem solving was so effective and creative it looked like an IQ test!!! Great place to business and great people!

If I could give zero stars, I would! This location provided excellent service in the past. However,…read moresince the marketing and ownership changed, both the service and quality have declined drastically. The younger staff members seem indifferent to your packaging and shipping needs. I went around 10 a.m. on a January Monday, 2025. When I got in the store, I saw the worker's facial/body language, and all it said was, "Argh, one of those annoying shipments," as it was clear that it was unpacked and big. Here's a detailed account of the interaction. First, I asked if UPS could do the packaging, and she said yes. Then, I asked that I would like to stick around when they did the packaging so I could ensure corners, sides, etc, were protected with enough bubble wrap. She answered that she didn't know what time the item was going to be packed, so I said I could hang out for 30 min and wait; then she gave a vast excuse that it could be for a while, 2 hrs, or more, blah, blah... not to mention that the other 2 girls on the back were standing, chatting and doing absolutely nothing. So then I asked, would you mind calling me when you guys are about to do the packaging, as I don't live far away? (I wanted to be present to ensure the equipment was correctly packed because it is over $2000 dlls). Again, excuses, excuses, as pretty much she didn't want to go out of her way and was just pure laziness. Facial expressions don't lie. I also asked her that I would like to add stickers around the box that said handle with care, fragile, and keep this side up. Answer: we don't have them. UPS doesn't provide Fragile, etc stickers? I want to ensure it arrives safe, I said. She goes... UPS doesn't guarantee it will arrive safely without damage because it is up to the UPS drivers. Once it leaves the store, we don't have control over it or know if it is being handled properly. Yeah, that is why the sticker will help, I said. Well, I can write it down with a marker. Her tone and face were like saying, " I couldn't care less." At this point, I started being sarcastic about her failure and the company's failure to deliver excellent service. So, I grabbed my equipment and said, "Thanks so much for your help. I am going to pass and try FeEx," she replied, "You will also run with the same issue... lol!" Well, I will find out myself, and guess what? The service, packaging, and delivery were outstanding! They exceeded my expectations. I also was able to watch them pack my ex-amplifiers, and I was even able to make suggestions on key point areas where more bubble wrap needed to be placed. The packaging was $25 bucks, and the shipping cost was better than UPS (Unwieldy Purge Shop). FedEx packaging cost was $25 bucks. So, from now on, I will be done with UPS! Never again! The staff is incompetent, unprofessional, and lazy, acting like they own the store. Customer Service completely sucks since they change their marketing and culture. I will find out this girl's name and update this review in case you guys end up in that location to avoid this useless employee. I dislike giving bad reviews, but I have to be honest and matter-of-fact in my reviews. It is never my intention to harm the business, but I don't think they will be losing a few bucks for a review. This is a multimillion-dollar company. Please see the photo of the customer being satisfied with the packaging. FedEx! Bravo!!

Very cute nice couple. pleasant calm and always smiling. when i walk in here it feels like family…read moreand prices are not that expensive, keep up the good work

I've been using Mailbox Express as a business address for over 5 years, and always get great…read morecustomer service. Deborah and Oliver are so very friendly. Always a great visit.