I could be a pain only because I talk a lot but they were concerned about my whole situation . They…read moredug deep into my situation find it out I had more things wrong with me and I went to the hospital for. My phone in your mouth to me it gave me medication today nursing me back to health I didn't think I was going to make it out of that hospital but I did and I felt better. There's like putting an old clunker car in the shop and having it come out running like a champ that's what I felt like they are amazing. I was there three times for the same situation though and I found out I'm not alone. After doing some research a lot of people that have COPD make several chips to the hospital I felt bad I felt like I thought I was just lonely old man looking for a place to hang out. But maybe that was part of it too because the hospital was awesome I felt very comfortable nice rooms everybody was on top of their game thank you guys I appreciate what you've done for me have a blessed day and keep carrying on the good work you do

Grateful for this service in what is truly a transportation desert! Clean cars, friendly dispatch…read moreand drivers!

When my son left his cellphone in a taxi, the driver found it and we received an email with…read moredetailed instructions on how to get a return label from Fed Ex. Everything was handled efficiently and the phone was delivered quickly. We were so impressed with the honesty and efficiency in handling this situation and are very grateful.

Formal Complaint Regarding Unprofessional Conduct and Overcharging…read more I sincerely hope this remains the most unpleasant experience of my entire trip. As I don't live in Vegas, the general quality of taxi services in Las Vegas doesn't personally affect my daily life. However, I felt a strong obligation to report this incident to your headquarters. I gain nothing from doing this, but I am taking time out of my busy schedule because I believe this behavior is unacceptable. Incident Details: * Route: Flamingo Hotel to Gold Coast Hotel * Estimated Fare (Rideshare): Approximately $12-$14 on Lyft. At the Uber pickup area, I encountered a taxi. The driver was an Indian woman wearing a long dress and a hijab. Since the taxi was right there and the driver ask me where I go to, I asked for the fare to the Gold Coast Hotel. After making a quick phone call to someone, she initially quoted me $20. When I declined, she consulted further with the person on the phone and changed the price to $12. Since this matched the rideshare price and the car was already there, I decided to take it. She assured me she would run the meter. As I got in, she seemed visibly--almost overly--excited to have secured a passenger. Issues During the Trip: * Intentional Detour: I had checked Google Maps several times and knew the route was essentially a straight line. However, as soon as we started, she took a completely different direction. * Distracted Driving: She remained on a speakerphone call in her native language for a significant portion of the trip. When I asked if we were going the right way, she insisted we were, but then--incredibly--asked me where I was going. * Lack of Navigation: She handed me her phone and told me to type in the destination myself. Only then did she start using navigation, even though we were already headed in the wrong direction. * Overcharging: Due to the massive detour, the fare came out to $24.38. I ended up "touring" New York-New York and MGM Grand and even took a photo of the Golden Lion statue out of sheer disbelief. Unprofessional Interaction: When I pointed out that Uber had quoted $12, she sarcastically replied, "If Uber was $12, Why don't you take uber?" I repeated. "Why don't you take uber?" I reminded her that she was the one who lowered her initial quote from $20 to $12 to get me to join. She then started making excuses about fluctuating Uber prices and road construction. I originally intended to pay exactly $12 in cash and leave, but assuming she was a salaried employee, I decided to pay by card. I left zero tip, as I felt I was the one who deserved compensation for the wasted time and stress. With the rise of Uber and Lyft, taxi revenues are surely declining. If this is how your drivers treat passengers, no one will want to use your service. I believe it is vital for the company to know that you have drivers representing you in this manner. I felt like I was in India.

They answered the phone, and politely got my senior dad to where he was going within 30 minutes…read moretoday, in between 2 other rides they had waiting, after the hospital uberred my dad to the wrong place!

Finally found the real taxi number in barstow.. 760 253-7433 (ride) 10 yrs in operationread more

One of the best parts of a great memory made for my best friend's little wedding arrangement!…read more Sümbüle (Cindy) was phenomenal! From our pickup at the airport to the downtown area for the simple wedding arrangements to a great photo op at the "Welcome to Las Vegas" sign to the drop off at our hotel. everything went perfectly! Sümbüle was caring, compassionate, charming and most accommodating in every way. She looked after us as if we were family to her. I'm so glad that I didn't have to drive or find parking. She was amazing! The next time I come to Las Vegas with friends, I hope I am lucky enough to get her again as our driver and guide! She was one of the most personable people I have encountered in Las Vegas! Overall, the service from the company was outstanding and definitely worth 5 stars!

We were a little skeptical at first but man we are so happy we went with this driver. We got picked…read moreup at 7am (driver arrived earlier than pickup time). Driver's name was Bear. Absolutely great person, professional and super friendly. I highly recommend him. I think this type of driver should be the gold standard.

Did your cab pick me up this morning at the Aria Hotel? I left my cell phone in the cab when we…read morearrived at the airport. Please inform me if you found it. Barry K. Hancock

Driver was incredibly rude due to our trip only being one mile. We were reprimanded for not walking…read moreand said we wasted his time because he had been waiting 50 minutes for a ride. We had one person in our party that cannot walk due to a recent knee surgery and informed the driver, but he could care less. He drove erratically because he was so mad. I will never get in a desert cab again. I will ask the bell captain to pull a different cab forward. Date of incident: 1/3/2026 @ 4pm cab 4286

Traveling for work and happened to have this cab called over to care for my travel to the airport…read more The credit card machine wasn't working correctly and I put in 4 different cards to try it. I asked the driver if he could reset it or help. He demanded that I pay him and told me it isn't processing because I have not money. I told him there was no problem with my situation. I asked him to help me or I can't pay him and started yelling at me to hurry up. Finally, it recognized another card and I was on my way. This happened this morning. Avoid these guys. Real shady driver!!! Glad he rushed me though. No need for a 25% trip saving me $15 buck.

Had to take a cab after seeing O at Bellagio as I could not find their ride share pick up/drop off…read more Taxi queue was quite long. Drunk, obnoxious people trying to cut in line. The cab we got in was quite old, dim and did not smell pleasant. Driver had their window down did not ask a out our comfort or offer to turn on air or open windows. Driver also seemed confused about where we were going despite giving the name and the hotel. The only positive to this was since it was a cab it was allowed to go to the front doors of the hotel. Ride from Bellagio to resorts world a ride of 2.38 miles that took 12 minutes cost: $15.40. Then they have a $3 fee if you pay credit or debit. They also charged my credit card and placed a hold that still had not dropped off 5 days after my trip. Would definitely not use this cab company again.

Lost something's in the cab and cannot get a hold of this Ace Cab company. The phone number does…read morenot work!!! I need to get a hold of someone asap!!

As anyone who's ever taken a cab from the Las Vegas airport can attest, one doesn't really get the…read morechoice of taxi companies...You simply stand in the long queue, the staff member tells you which sign to go and stand near, and the next available cab pulls up, loads you in and whisks you off. I was assigned to slot 19 where a taxi from Ace Cab Company was waiting for me. The driver was friendly, they had a flat screen on the back of the passenger seat playing loud, flashy promotional videos for various shows, entertainment, shops and resorts around the strip (which I promptly switched off). There was also a credit card machine with chip reader available on the back of the passenger seat as well. Do know that there is an extra $3 fee if you pay by credit card rather than cash with this company.

The absolute worst taxi service ever! $10 March Madness surcharge is ridiculous in and of itself…read more We read the details of the surcharge at 8:20am after being charged the extra $10. We clearly didn't want to be charged again to we purposely avoided the surcharge hours. Only to be charged the surcharge again. We immediately questioned the driver about the charge and questioned the time frame for charge. He said it's not my car it's company policy. Lies! They just make shit up. I want a refund!!!!!!!

Howard B. was a great driver!!! He was very Very…read morepersonable! Knows the area quite well and tried to avoid traffic.

First time using this car service last night. All I can say is 5 stars all around…read more they were ontime, car was clean, drivers were nice and they even dealt with our change on the return quickly and professionally. We will definately use again.

After working with AsterRIDE to book 2 separate trips around our personal events in August 2019, I…read morehad 2 separate issues with each trip which seem to boil down to poor communication from AsterRIDE with their contracted drivers and their paying customers, despite have a written and signed contract for each trip. On the first trip, the driver failed to show up and we did not receive any communication. After waiting for 15 minutes, we called the switchboard, and we eventually were told that the driver "had a flat tire" and someone would be dispatched to pick us up. An understandable issue, but the lack of communication and lack of proactive action on the part of AsterRIDE was very disappointing. As a result, we had to find alternative means of transportation for the first half of our trip and our event-goers arrived late to their event. On the second trip, the driver was late, failed to follow the directions in the contract and caused significant inconvenience to our event-goers, despite my efforts to communicate and confirm the details with AsterRIDE. This was not the fault of the contracted driver (who was very apologetic and shared with me the incorrect instructions he received from AsterRIDE), but again, seems to be poor communication by AsterRIDE. In both cases, I worked with management (Seth, the CEO) to attempt to rectify these issues. In the first instance, after some discussion, I was given a partial refund of 20% (the most Seth was comfortable with at the time) and in the second, after a long silence, missed phone appointments and much wasted time on my part, I was given a written promise of 30% refund, but received less than this (Seth, if you are reading this, I am done wasting my time, but your lack of transparency and honesty is very disappointing). I was not fully satisfied with the resolution to either of these issues and it took me over 70 days to resolve them. Needless to say, I cannot recommend using AsterRIDE for any transportation service.

terrible service a bunch of scammers. dont use this company!!!! They will tell you one price and…read morewhen you get in the car and start driving they give you some bullshit price change!. Skip this service at all cost

I contacted United VIP for a quote on airport transportation service for our Thanksgiving trip…read more next week. Their quoted price was much higher than other quotes received. Their response was so unprofessional I was glad I had avoided using them as a transport service. Jason Burke was the driver who had responded.