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    Integrity Heating & Air

    5.0 (7 reviews)
    Open 8:00 am - 6:00 pm
    Updated over 3 months ago

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    Battleborn Vents

    Battleborn Vents

    (16 reviews)

    I'm a property manager and my ability to respond to tenant's requests in a timely manner is…read moreimportant to me. However, for something outside of my scope, I have to rely on the responsiveness of vendors. Often, this is a frustrating experience since sometime vendors just cont answer calls or texts or won't reply at all. Battleborn Vents exceeded my expectations! Of the 3 dryer vent cleaning companies I called, not only did BBV *answer*, then call me back asap, but even was able to squeeze in a service in between calls! Imagine a new rental with so much hair in the vents it was very nearly a fire hazard, and 1 company didn't respond/answer at all and another was over 2 weeks out - ma'am, the place would be ashes by then! If you need vents wept clean don't want to get blown off, call Battleborn Vents! Professional, prompt and at a very reasonable rate for an urgent service call they went out of their way to accommodate - that's service worth a shout out! Look at my photos! Results are clear and so is the dryer vent!!

    Francisco and Jorge are EXCEPTIONAL. Francisco's communication is EXCEPTIONAL. I called and didn't…read moreleave a message, and he followed up with me anyway. He actively communicated with me via text, trying to fit me into the schedule--multiple times. Was really going out of his way. Just fantastic follow-up and follow-through. Jorge's level of service--EXCEPTIONAL. Kind and considerate, and went the extra mile multiple times. We were having an issue with our dryer telling us our vent was blocked. Jorge checked the vent from outside the house, explaining what he was seeing as he cleared out whatever he could find. Since that didn't fix the dryer issue, the dryer company sent out a (pretty lazy) service person, who took a brief look and said it was still the vent. Jorge offered to come back and take another look, even going down in the crawl space to disassemble and reassemble the dryer vent to see what else he could find. Nothing. It's actually the dryer that has a wonky sensor--thanks to Jorge's genial hard work, we now know this definitively. Thanks guys. Highly recommend this pleasant and professional service team, and will work with them again.

    EMS Heating & Air

    EMS Heating & Air

    (5 reviews)

    Northwest Reno

    There's nothing worse than the AC stop working in the middle of summer with a newborn baby.. unless…read moreyou find a great company with excellent customer service! We called the next morning and Ernie came out same day, did a diagnostic test, and was able to get the parts and fix everything! He was thorough in letting us know the issues and reasonably priced. We will definitely be using EMS again in the future.. fingers crossed we won't need to!!

    When would my 25 year old AC fail? Of course, just when I needed it most - Mid-July. I wanted to…read moreside-step the big HVAC folks with a fleet of trucks and high overhead, so, I was fortunate enough to find Ernie Salazar - emsheatingandair@gmail.com. emsrenohvac.com He answered my initial phone call within 24 hrs. Showed up for estimate exactly when he said he would. Having spent many years as a Field Engineer rescuing mission-critical computer systems, I know how vital good communication is to a frustrated end-user. For us, calling the customer within a half-hour was Job 1, and there is where Ernie shines. Never at any moment was I left wondering the why, how or what he was doing. His nearly 20 years experience was clearly evident as he quickly sized up what needed to be done, ordering all the parts and equipment. He was here at exactly 8:00 AM on the scheduled day. He kept me apprised of his progress every step of the way; politely answering all my nagging questions. He works quickly and efficiently. A sizable Investment, but Ernie's bright attitude and old-school work ethic was very reassuring. I'd decided to have him replace both AC and Heater, replacing it all at once; it is a lot of work; very physical; inside, outside - with a lot of time spent under the house. A truckload of special tools, electrical, wiring, plumbing, gas, telephone lines-and much more, but he made it all look easy. On observing all that he was able to accomplish, the price tag was never an issue. There was a problem with the crossover duct under the house (mine is a Manufactured Home), that he also replaced with a mouse proof, better insulated, replacement that along with the new install will make a marked improvement in heating and cooling efficiency. A major upgrade and renovation. I anticipate saving on my Electric Bill. Also, peeking over his shoulder, I learned a lot that I didn't know. I could see how much better quality was his work to what had been originally installed. Much better insulation and wiring, neater layout; "the whole nine yards." Upon seeing how deteriorated and rundown my old AC had gotten, I then wished it had broken 5 years ago. Also, that yearly maintenance is well worth the cost. Needless to say, I'm super-impressed! Surely, there are a lot of experienced and capable folks in this field, but nothing instills confidence, or is more gratifying, than a workman who shows respect (to those upon whom his livelihood depends), by being honest, direct and punctual. This is where many in the Service Industry fail, and is a major cause of complaints. Ernie doesn't work for a Company-as you will see, he works for you. He is very busy, but compensates by working fast. He doesn't mess around. I've been in the service industry for fifty years and E. Salazar is among the very best. A rare occurrence, that he exceeded my expectations. His pricing is competitive, not cheap, but you'll get what you paid for. A simple formula: honesty, integrity-say exactly what you will do, then do it!

    Anderson Heating & A/C

    Anderson Heating & A/C

    (73 reviews)

    There aren't enough stars to give this company and their employees. First I will start with Rafael…read morewho came out within a half hour when I called for a quote for a new roof mounted swamp cooler. I have been worried about replacing my old one but he assured me that they would do an amazing job, and they gave me a fair price. This morning Rafael, Josh and Arturo showed up, the nicest guys you could ever meet. They checked out the location of the unit and immediately set out to work. I couldn't believe how fast the old one came down and the new one went up. My roof is slanted with solar panels up there, there is a 4ft wide space in between but it requires care when maneuvering around them. Several other men came just to help swap the units and then they were gone. Again really nice young men. There were lots of things concerning the old cooler, I didn't know it wasn't installed many years ago correctly so while we had lots of air in our attic was very cool LOL They made sure it was perfect, I'm so happy with the installation, Rafael, Josh and Arturo are truly professionals but more then that they are a pleasure to have do the work. I have been using Anderson since we moved here in 2002, wouldn't use any other company. Thank you so much.. talk about quick service got quote quote one day and next day installed... can't ask for better.

    Anderson sent technitian Ian out to troubleshoot my non responsive thermostat. He arrived on time,…read morewas polite, professional and managed to pinpointed and repair the problem within 30 minutes, thoroughly explaining afterwards what his did and why. The fee was more than reasonable, and the work came w/ a 1-year guarantee. I have made note of all and Anderson will be my go-to HVAC from here on. First rate / 5 star.

    Sierra Air - Technician Trainees

    Sierra Air

    (407 reviews)

    Just FYI. Sierra Air is now Sierra Air Cooling, Heating & Plumbing Reno. They do both heating and…read morecooling. This is for the Plumbing side of the business. We recently had a small leak under one of the bathroom sinks. We are on their Sierra Reward Program. So we called them on Wednesday before 5 pm. and were able to get an appointment for the following day. Now, that's customer service. The next day, they called us in the early afternoon to inform us that one of their plumbers was on the way. He arrived about 20 minutes later. His name was Alex Church. He asked to see the bathroom and to explain the problem. He took it apart and looked at all the components. Found the problem and fixed it. He informed us that we will need to replace the faucet soon. He was knowledgeable, kind, and friendly. He fixed our problem. I write this in hopes that his bosses see this and he gets KUDOS for his work. We are very pleased to be on the Sierra Reward Program and recommend this company.

    Avoid like the plague! Purchased the system 2 years ago, started making noise 3 weeks ago. Called…read moreand after multiple unanswered phone calls, they eventually came out but said they didn't have the part. Kept calling, then 3 days ago (in the winter), the heat stopped working. They came back and said they didn't have the part (again), but they would bring a space heater. Again, they didn't do what they said, and no space heaters were brought. They dont return phone calls. They dont stand by their work. T This is dangerous for older people. Avoid this company if you value your health. Even after the business replied to this YELP, one week later, we called every day, and they haven't come by to fix this heater. Sieera Air does not stand by their product. Avoid like the Plague.

    Integrity Heating & Air - hvac - Updated May 2026

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