I had used this company to install my new countertops before, and they did a good job. So, I…read morecontracted with them to install new tracks on my kitchen and bath drawers. First, the salesman who was supposed to do the preliminary measurements "forgot" his appointment with me. When I called, he laughingly told me that he forgets appointments several times a month. I then got the owner, Dennis Schwersenska, to do the measurements. Measurements went fine but Dennis made rude comments about soccer to my daughter-in-law (an avid soccer fan). They had to take the drawers to be cut down to make the new tracks fit. When the workers returned to to the install, I noted that many of the drawer fronts had bumps or cracked laminate with protruding screws where Kustom Kitchens screwed the screws in too far when they remounted the drawer fronts to the cut down boxes! One worker denied doing the damage while another one admitted their fault by working to fix the problem by taking off the fronts and trying to "bang" out the bumps and put "glue" on the cracked laminate. This didn't fix their damage. In addition, when the fronts were put back on, several drawers had big gaps between the box and the front! One drawer was even mounted incorrectly and didn't close flat against the cabinet front. At first I was told there was nothing that could be done to fix the incorrect drawer mounting, but several days later the worker returned and fixed this problem after I called Dennis to complain. While Dennis had one problem fixed, he told me that his workers did the best that they could mounting the drawer fronts to my "CHEAP laminated particle board drawer fronts"!! The worst thing is that I paid over $1,200 to have 8 drawers irreparably damaged. I reported the incident to Angie's List and Dennis refused to resolve my complaint...essentially implying that I contracted to have his company destroy my drawer fronts!!! He concluded that the damage his workers did to my drawer fronts was hardly noticeable!!! IF I CAN GET THE WORD OUT ABOUT THE TERRIBLE WORK THIS COMPANY DOES AND CAN PREVENT OTHER CONSUMERS FROM BEING TAKEN BY KUSTOM KITCHEN & BATH SHOPPE, THEN I WILL FEEL A LITTLE BETTER. For photos of some of the damage, please go to Angie's List and look under "remodeling for kitchens & baths".

From the owner: Kustom Kitchens and Bath Shoppe started in 1978 as a family owned business which it still is today…read more At that time, it was primarily a kitchen cabinet refacing business and offered custom made laminate countertops for the kitchen and bath. From that limited beginning, Kustom Kitchens and Bath Shoppe has expanded its product and services to include total kitchen and bathroom remodeling from concept to completion. We have an extensive offering of cabinetry from several major manufacturers of custom and stock lines of cabinets. We also sell and install countertops of laminate, Corian and Zodiaq, granite and marble, cultured marble, ceramic tile and solid hardwood tops.

I recently ordered a shoe bench for delivery. A pile of lumber arrived! They expect me to have a…read moretable saw, compound miter saw, drill press, nail gun, etc which is all needed to make the bench. None of the wood is even cut to size! On top of that, I ordered it to match the cabinets in my brand new house. The only thing I do not like in the house is the poor quality of the cabinets. They do not know how to finish end grain. It looks terrible. You have choices, choose wisely. Go anywhere else. Poor quality, poor customer service. Just a crappy experience.

Very knowledgeable in all facets of our kitchen countertop / sink / faucet upgrade. It was nice to…read morehave a "one stop shop" that could handle it all from templating, manufacturing, and installing of our countertop. We loved the added touch of having Tammy come to the templating to make sure we covered all bases.

What an amazing experience. We had quite the project to complete and had a hard time finding a…read morecontractor to take on the challenge. We are so very pleased we found VKB Homes! From the initial walk through to the final touch ups, this company did an outstanding job. Let me give you a quick overview of how easy it was to work with these contractors. First, the initial sales person, Michael, was incredibly knowledgeable and able to see the vision we had for the first floor. He took a good number of photos and then met with other project managers at their office. From here, we met with an amazing designer, Halley. She answered every question I had and promised me she would guide me along the way. I had some ideas, and everything I forgot, she gently guided to a solution. I was able to pick everything from the exact sink and faucet, to backsplash and flooring. The amazing communication continued throughout the project using an app called buildertrend. We knew when the contractors were arriving for each step of the process. We were also able to ask questions through the app and received quick responses. I did have a couple of change orders, and even those were handled seamlessly. My project has been done now for about three months, and every day I love seeing the finished project.

VKB did our living room remodel and did a fantastic job. Great job and great value. The designer…read morewas great to work with and all the crews were great. Highly recommend.

This place has terrible customer service.... manager matthew is the epitome for customer service…read more.. avoid going here. It will save you a headache and frustration!

This review is based on online customer service which is terrible. We got an email in mid-March…read moretelling us about a sale on Breville good till April 10. Online does not reflect the sale price. Five calls to customer service and still not getting it right. First time we called they hung up on us before we even got to talk to a person. Second time they guy said oh well - the online prices are right. The third time the person actually looked up the email and said they would make an adjustment AFTER we place the order. Called again after we placed the order, and they said they would credit the difference back to our credit card. (fingers crossed). Got and email that said that was done, BUT not for the full difference. CALLED YET AGAIN and they still didn't get it right. Who has time for this? What a joke. Will not be shopping at Bed Bath and Beyond again. Don't believe the 'sale price'.

Rebath has some interesting policies requiring all house owners to be present no matter the…read morecircumstances or allowing any flexibility in this manner. They lost a potential sale before even moving forward with their "free" in home consultation.

I am so happy with my new re-bathed bath and shower. Adam showed up on time, was so thoughtful…read more And when I checked in with him he asked me what I wanted and went out of his way to make me happy. My bathroom is small and the walls uneven. He not only made it work but the walls look better than before. Great company. Good price. Excellent craftsmanship. I highly recommend them.

They do NOT have an A+ service. They pay to be on BBB and only get that score for purely responding…read moreto the reviews. We've previously consulted with Mad City about a Bathroom renovation. It was a poor experience in that the original representative was two hours late and the second person they sent out (who indicated he was a higher rank/position than the prior rep) was rude. The prices are also unnecessarily high and that's after they have talked down the price three times (gross sales gimmicks). BUT, I was interested in a Kitchen renovation and saw an ad for home buddy.com that suggested it would give me the average/going rate for renovations in my area. After plugging in my information, it misleadingly connected me with Mad City. They texted me and I responded with "stop" per the instructions if I was no longer interested. But Mad City proceeded to call me twice that night and 10 times the following day. I picked up and talked a representative THREE times. I told them the website that I put my info into did not mention it was connected with Mad City and had I known it would, I would not have inquired. I relayed the negative experience that I was not interested in their services and the first caller was respectful. The second caller seemed unaware that I had responded to the first caller and hung up on me after I told him. The third time, I very directly told the caller that I had told two other callers that I was not interested and to stop calling me. He talked over me the whole time, like that was supposed to make me change my mind and work with them. Don't let them bully you too.

They have very pushy sales people, and are very overpriced…read more The will, and have pressured the elderly (my mother) into signing extremely overpriced contract/s with lock in dates that they are not able to ever back out of. I advise everyone to stay far far away. Instead get a local reputable contractor at a much better price and quality.