In June of 2025 we started a new journey to purchase a new AC for our home. The previous unit was a…read moreGoodman purchased in 2011 and it performed very well. The compressor stopped working and I contacted Gordon for a quote for a new system. All the service technicians were in a meeting and Rachael said they would return my call shortly. I called back and had the pleasure of speaking to Rachael again and said we want a new AC today. Please send someone now. In 30 minutes or less we had a knock at our door from Gordon Air Conditioning. This was one of the most professional companies that I have worked with in over 13 years of living in Crestview. They helped take the screens off of our new windows and install a temporary window AC unit so we could sleep in our bedroom that night. We secured the financing and even got a energy rebate on the unit we purchased along with a military discount. They appreciate and recognize all the military families in our great town. We included a three-year service maintenance program and I am so glad we did. One July19th 2026 when we came home the AC had stopped working. The house was cool and the electronic thermostat was dark, so I knew it was time to call Gordons. I left a message on the answering machine asking for the first available on Monday July 20th. I got the call from Rachael on Sunday evening asking if we were ok and she confirmed that Gordons would arrive between 11am to 2 pm to fix our AC. It was wonderful to get that call at 8:30 on a Sunday night. I appreciate getting a text message with a picture of the technician who is coming to our home along with a phone number and confirming the arrival time. Gordon CARES about the safety of their customers by taking the extra steps and using technology to add extra security. It was a simple clog in the drainpipe that occurred and that is why the new AC stopped working. If it had not shut down the water pan would have overflow and leaked water into the house. The technician got a shop vacuum and fixed the issue right away and the system was up in running in 20 minutes. I am so glad we made the decision to purchase the three-year service agreement because it protects us the customer and in turn we build a long-term business relationship. We have finally found the BEST AC company and its Gordons ! Tony and Sharon Calderon

Amazing customer service from office to technicians…read more Will definitely be using them again.

Ive used Advanced AC for over 20 years. I have always received excellent service. Rates have been…read morelower than other companies. Two weeks ago I had a top of the line unit installed. Unit was installed within 5 hours. Another company had quoted 2 days and price was several thousand more. ( Always good to check other companies rates.) Advanced is tops in my book!

Used two years ago. Great service. Used again. Much different experience. Came…read moreIn to do a service check. Barely looked At the unit. Did not drain unit upstairs, said drained outside unit. Looked at thermostat and walked out. Less than two weeks later got a y1 wire outage. Unit stopped working. Husband charged the nest. Put back on wall Technicians came In through living room. Looked at thermostat nest, shoved a wire in the nest and Walked out. Charged $190.50. For shoving a wire in the unit and walking out. Got same problem Next day. Husband drained upstairs pipe that was NOT done during initial Visit and finally unit working again. Would Never use again.

Repaired my AC instead of having to buy a new unit. Excellent service. Highly recommendread more

Used them before when I bought parts but now need appliance service on Gas Oven. Very helpful and…read morevery courteous. I'm confident they can fix our gas oven.

When winter arrived, our heat would only run for 2 minutes and then would trip the breaker. I…read morecalled Destin AC and they came out that same day. Russ took a quick look at our air handler and immediately found that the wiring was done wrong by the previous owner's contractor when they replaced the heat pump. Obviously no-one used the heat since then. He seemed like a service oriented person and I would call them the next time I need AC service. Dealing with an experienced owner is far better than with an hourly technician, in my opinion.

I had the same problem as all of the other negative reviews - I made an appointment and they never…read moreshowed up. Then they hung up on me when I tried to ask why. Go with Eco Clima instead.

I usually don't do reviews but this company especially Joel is a honest and professional man…read more He installed a new unit at my place about 10 yrs ago and still running like a charm. Recently, the ac was not working and he came out the next day and fixed it and it was a simple repair and he told me exactly what was the problem.. These days you can not find a more honest and professional repaiman.. If you need any ac or heating repairs please call him and you won't regret it...

They came out quickly and installed a new unit four years ago and it has been running like a champ…read moreever since. They were friendly and knew exactly what we needed! Efficient and fast, I highly recommend this business! Give them a call and you won't be disappointed!

Love these guys! At least 2 of them came from Air Conditioning Engineers when they were bought out…read moreby Advantage. Advantage is now just another large company that only wants to sell you a new and expensive system. Better Heating and Air actually wants to fix your HVAC ONLY for the actual problem that it has and not try to force a new $10K HVAC down your throat like And Services, Advantage and Peaden. I use them for 2 houses and totally trust them.

6/23/205. After spending hours of researching and reading about different licensed air…read moreconditioning companies and their creditability near the Fort Walton Beach area, my husband and I decided to choose The Better Heating and Air Conditioning Company. It was well worth the research. I called and a left a message and received a returned call immediately. I spoke with Brian the owner and explained the issues and situation, he was patient, and respectful, with excellent customer service. Brain scheduled a certain time to send Jim his technician out the same day. GREAT! Jim called thirty minutes before arrival time to let us know that he was on his way. Upon arrival, he introduced himself; I explained as best as I could and showed him our air conditioner. Jim examined the air conditioner and was very explicit with pointing out each detail what the problems were. I could see that it was (TWO MANY). I can confidently say this company met our expectations with their attention to detail and commitment to QUALITY and VALUE. We met Brian the owner in person, who reiterated about the history of the small company he owns, which we had already read. Brian the owner delivered exactly what was promised the same day. The quality, service, VALUE, and the overall experience has made us happy. (HINT) from experience, we learned that larger companies with their fleet of vehicles to service the public isn't always the best. In addition, the International Carrier Corporation - BRYANT AIR CONDITIONER is a good air conditioner to invest in. GREAT QUALITY SERVICE AND AFFORDABLE. We thank you very much.

They damaged my home, left a mess and allowed a guy, who they later fired for cutting corners and…read moredoing crappy work, replace a very important piece of equipment on my home. Now I am having the same issue they were supposed to fix. I had no idea this issue was festering because I am not an electrician. When I called for a resolution and to ask a questionI was met with major attitude from the lady that answered the phone. Said someone would call me back. Never got a call. I did a follow up call. Same attitude and still no call back. They got their money though. Hire with caution. They don't care after they are paid.

My service man named Eddie identified the problem and fixed it quickly and we went around my house…read morepointing out other issues that I had and were fixed in the process. Definitely on my Will Call list.

I called this company to have them come out and see why my air conditioner was not working. What a…read moremistake 3 hours later he finally said my compressor was bad. They charged me $1,085.00 and did not fix it. I was told they would be back next week to replace it for $2500.00 I was ripped off for $1085.00 but went with someone else to fix it because he diagnosed it in 20 min. for free. What rip off golfshores heating and air is

Steven Lopez was a great tech . I couldn't ask for a better experience. Thanks Steven and thanks…read moregulfshore air-conditioning.