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    Integrated Insurance Solutions

    4.4 (9 reviews)
    Open • 9:00 am - 5:00 pm

    Services - Integrated Insurance Solutions

    Homeowner or property

    Car and truck insurance

    Life insurance

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    AAA Herndon- Insurance/Membership Only

    AAA Herndon- Insurance/Membership Only

    (3 reviews)

    To AAA and especially the AAA Herndon, VA branch office:…read more I am lodging a complaint regarding the egregious lack of professionalism, unreliable operating hours, and poor customer service I experienced at your Herndon, VA branch office. My objective was to obtain an International Driving Permit during posted business hours, a standard service that is readily available to walk-in clients. Unfortunately, my multiple attempts to complete this transaction resulted in a significant waste of time due to staff absenteeism and a total disregard for professionalism. The sequence of events was as follows: I called the branch beforehand and verified they were open until 5:00 PM. However, when I arrived at noon, the door was locked with a sign stating staff would return at 3:30 PM. This resulted in two hours of wasted travel and wait time. The following day, I left a voicemail to confirm staff availability before making another trip. I received no response. I called again a day later and left a second voicemail, which also went ignored. Two days later, my subsequent phone call again went entirely unanswered. Frustrated by the lack of response, I contacted your Gaithersburg office. A helpful representative there contacted the agent at Herndon and was assured they would be open after 3:30 PM. Based on this confirmation, I drove 50 minutes to the office. Upon arrival, the office was locked once again, displaying the same sign stating staff would return at 3:30 PM. Phone calls to the office went unanswered, and when I contacted the Gaithersburg branch, they were also unable to reach anyone at this location. This second trip resulted in an additional 2.5 hours of wasted time. The complete and utter disregard for common courtesy and respect, reflects very poorly on AAA. This level of unreliability and lack professionalism is entirely unacceptable. Though I suspect this will fall on deaf ears, I hope this will provide a preview of who you are dealing with at this office.

    Called to explain my situation and asked if I needed to come into the office. Was assured that they…read morecould help me and that yes, an office visit was required. Told them I was on my way. Assured that they would be able to help me. Drove the hour to get here only to be told that the person who could help me was away from the office for an hour. Waited the hour and that person has yet to show up. Horrible service.

    Farmers Insurance - Edwin Lopez

    Farmers Insurance - Edwin Lopez

    (1 review)

    Edwin has been my insurance agent for about 4 months now and I am amazed at all the help he has…read moregiven me. Reasons to select him as your insurance agent: 1. Promptness and attention to detail. I also contacted another local Farmer's agent and had some difficulty reaching them by phone. I needed to set up insurance around the Thanksgiving break and Edwin got back to me right away and I was able to pay for our auto/home/umbrella policy over the phone. 2. Understands the system. I have a PhD and most people would consider me a smart person, but I do not understand insurance. Edwin very patiently explained all the details of the different limits to me. 3. Problem solver. Due to some confusion in the Farmer's system, I received a refund that I did not ask for. Edwin took care of this error by tracking down the paper trail and patiently explained to me what was going on. With most insurance companies, I probably would have needed to talk to customer service for hours to solve this problem that was not of my own making. 4. Overall good person and neighbor. I was hit by another car recently and Edwin explained my coverage, what to expect, and even offered to pick up groceries for me!

    From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Kensington, MD area since 2013, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

    Integrated Insurance Solutions - homeinsurance - Updated October 2026

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