1. Legacy Insurance Group

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Sterling, VA

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Legacy Insurance Group

3.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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Services - Legacy Insurance Group

Car and truck insurance

Motorcycle insurance

Boats and watercraft insurance

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3 years ago

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People searched for Auto Insurance 100 times last month within 15 miles of this business.

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Integrated Insurance Solutions - Vicki Gates

Director of Personal Lines and VIP Department

Integrated Insurance Solutions

(9 reviews)

I worked with Claudia from Integrated Insurance. She was a great representative of her company. I…read morehad a severe problem with my insurance company for the last 40 days. However, within 24 hours, Claudia and her office supervisor solved this problem. I'm very proud and impressed with her customer service talent. I encourage anyone who needs insurance advice to contact Integrated Insurance to get the best experience from their teamwork, especially Claudia.

So, I will give them 2 stars since, at the very least, someone answered the phone. I was HO insured…read moreby one of the companies they represent, but at renewal the cost was too steep. So, I called IIS to cancel and stop the automatic premium withdrawal. Mr. ? said he would let Dan Grossi know, but, Dan never called. Back on the phone to speak with Mr. Grossi, who said he requested a "form' from my ins. company, but 2 days had passed, no form. Fast forward 5 days. No cancel form sent to me from Dan Grossi. Then I emailed Mr Grossi with another request. No response. A week passed since my first cancel request. The withdrawal was at my doorstep, so I contacted the above insurance company directly. They stopped the withdrawal and canceled my policy in 10 minutes. The person I spoke to said, "apparently your agent, doesn't know how to do this." I agree. First call was referred to Dan Grossi. Second call, Dan said he was still waiting on this form? Third email contact ignored completely. Fourth call by me yielded a fix in 10 minutes. The above shows incompetence at its finest and customer service at its very worst. VR

Legacy Insurance Group - autoinsurance - Updated October 2026

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