To AAA and especially the AAA Herndon, VA branch office:…read more I am lodging a complaint regarding the egregious lack of professionalism, unreliable operating hours, and poor customer service I experienced at your Herndon, VA branch office. My objective was to obtain an International Driving Permit during posted business hours, a standard service that is readily available to walk-in clients. Unfortunately, my multiple attempts to complete this transaction resulted in a significant waste of time due to staff absenteeism and a total disregard for professionalism. The sequence of events was as follows: I called the branch beforehand and verified they were open until 5:00 PM. However, when I arrived at noon, the door was locked with a sign stating staff would return at 3:30 PM. This resulted in two hours of wasted travel and wait time. The following day, I left a voicemail to confirm staff availability before making another trip. I received no response. I called again a day later and left a second voicemail, which also went ignored. Two days later, my subsequent phone call again went entirely unanswered. Frustrated by the lack of response, I contacted your Gaithersburg office. A helpful representative there contacted the agent at Herndon and was assured they would be open after 3:30 PM. Based on this confirmation, I drove 50 minutes to the office. Upon arrival, the office was locked once again, displaying the same sign stating staff would return at 3:30 PM. Phone calls to the office went unanswered, and when I contacted the Gaithersburg branch, they were also unable to reach anyone at this location. This second trip resulted in an additional 2.5 hours of wasted time. The complete and utter disregard for common courtesy and respect, reflects very poorly on AAA. This level of unreliability and lack professionalism is entirely unacceptable. Though I suspect this will fall on deaf ears, I hope this will provide a preview of who you are dealing with at this office.

Called to explain my situation and asked if I needed to come into the office. Was assured that they…read morecould help me and that yes, an office visit was required. Told them I was on my way. Assured that they would be able to help me. Drove the hour to get here only to be told that the person who could help me was away from the office for an hour. Waited the hour and that person has yet to show up. Horrible service.

Barbara Davis was a wonderful agent for us. She was always very responsive and helpful all of the…read moretime. I highly recommended her. We left the state and hope our new agent is as great as she was.

I can't say enough about the service I receive from Barbara Davis and the staff at Matt…read moreMartin-State Farm Insurance. To say they go above and beyond would be a huge understatement. I unequivocally recommend them for all your business needs. Bobby Coffey Aquila Recovery of Virginia

Denni is an extremely knowledgeable agent and takes the time to listen to you as a client to…read moredetermine what your needs are. She gives you all of the options available and allows you to decide what's best policy-wise and budget-wise. No upselling and just straight talk. Her no pressure attitude is so refreshing in an arena where so many are pushing to convince you to do business with them. Would definitely recommend her to anyone looking for a thorough and courteous agent.

Denni is an exceptional agent and goes out of her way to be helpful and look after your best…read moreinterests. Highly recommended!

Ivan Romo is an excellent agent, he is always very responsive and looking for best options, I have…read moreswitched to other company when I was looking for better deals, but every once in a while I contact him to seek a new quote and today I am back with All Sate for my home and auto insurance.

Sprio an Excellent agent, I have home,car,life insurance I like him his customers service.if when l…read morehave any questions he responded right away. Perfect service Sprio!

This is the Top insurance agency in Northern Va!!! Jennifer and her staff are insurance gurus!!!…read more They take action at lightening speed, they are knowledgeable, professional, extremely pleasant, and communicate in a very timely manner!! This is a Pro-Active group. They will reach out and make suggestions to improve your coverage and reduce your costs. I've never been so well taken care of by an insurance agency!!!!!

Jennifer Respress and her staff at State Farm are wonderful. She is truly interested in helping…read moreyou and working to make your life easier. Jennifer knows all her clients well. That is what makes her and her staff unique in the insurance field. I highly recommend Jennifer as your insurance agent. She is one of a kind.

ALLSTATE,,,you are a more five-star,,ALLSTATE,we ARE Truly IN GOOD HANDS…read moreWonderful in everything Excellent price and high flexibility dealing with the the customer very friendly,And honest A fast response to requests More than three years and I'm your customer, you are great.I recommended all my relatives and my friends,Faithfully advise everyone to change ALLSTATE I sincerely appreciate Thanks so much to each team ALLSTATE God bless you and bless America sincerely Customer ADNAN KHAFEE

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Herndon. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Herndon residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Herndon today.

Great Motivation Speaker who I've had the pleasure to work with several times.read more

I had the worst experience trying to straighten out my insurance policy. Two of my children's good…read morestudent discounts were removed without notice. I was informed that I needed to send recent copies of their transcripts, which I did on 2/9/2019. The discounts were not applied and we could not get Thomas Ntuk or any of his staff to return a call. I called the after hours call center to register a complaint and they routed my complaint back to the agent. I did receive a call back on 2/28/2019, but only one of my children's good student discount was applied. I asked for a copy of my current coverage to be emailed and that was done just before they closed the office. I called back the following day and was put on hold and then transferred to Thomas Ntuk, who promptly told me that he could not speak to me because he was too busy and then suggest that I transfer agents. I would recommend finding another insurance agent or better yet avoid State Farm all together. I'm moving on myself.

I read the positive reviews online about Jon Katz and decided to call him for advice about choosing…read morehealth insurance plans. Even though my husband and I are moving to West Virginia (out of his area of expertise), he took the time to talk to us over the phone and offer suggestions and recommendations that have already helped us on our journey of choosing a new health insurance plan on the exchange. His kind and professional demeanor combined with his breadth of knowledge were noteworthy, and we will definitely use his services once we move back to the area. Thank you, Jon!

This is an update to my last review from over four years ago about Jonathan Katz's associate…read moreKimberly. Kimberly was always available to answer many of my questions and on several occasions there were mistakes in the application to get medical insurance approved for my wife. Kimberly was always very helpful and always very cheerful on the phone no matter how difficult the situation became. After two weeks of trying to get the insurance approved for my wife I was told by Anthem that the application was being denied. Kimberly knew how much it meant to me to get the insurance approved because of my wife's declining health. A couple days went by and I felt all was lost and then I received the most amazing news from Kimberly that she got my wife's insurance policy approved! Kimberly we are so deeply grateful for everything you have done and especially for not giving up on us!! Love, Ken and Nancy