My son started seeing Cassie a few weeks back, and she is truly amazing. We were seeing immediate progress. Unfortunately this same son brought a virus home from school, so we had to cancel an appointment for him. A week later, myself and my less than 3 month old also got this virus. I was incredibly sick, but we were truly trying to make the appointment happen because they are so important to my son. When I was not even able to care for myself, my husband made the call to cancel. I spent the night in the hospital. The next day I receive an email from the business office telling me they are charging me $85 for cancelling the appointment. I can discuss this with the therapist, but only at the next appointment where I'm required to make a payment in order to keep it. I replied to them and told them I want nothing to do with a business who functions this way and to cancel future appointments. In the end they waved the $85 charge and removed all of the appointments. I'm beyond angry that we now have to find a new therapist, reestablish rapport and trust, and start all over again. You would think a company who sees children would be more understanding of illnesses, and realize that illnesses happen in both children and the parents. This policy would force people to bring so many illnesses into an office place to avoid being charged $85 every single time. I can't imagine the amount of illnesses that will be spread as we get further into cold and flu season. I clearly should have vetted this company better and would encourage anyone else to do the same. read more