This hospice agency cared for my elderly mother for roughly 7 months and I have to say that it was…read moresuch a wonderful experience. All of the people from this agency that I had dealings with from the social worker, to the chaplain, to the nurse or aids, were all so caring and compassionate. I cared for my mother for 3-1/2 years all while battling cancer myself. For most of that time it was very stressful trying to care for us both while holding down a full-time job. If I wasn't taking her to an appointment, I was going to appointments of my own. I was referred to Hospice Community Care by my mother's primary care physician's office. My reaching out to them was the best thing I ever did. They took an immense amount of pressure and stress off of me. I immediately felt comfortable with them and had such trust in them. My mother passed on January 31st and since then they've checked in on me multiple times just to see how I'm doing. I would absolutely recommend them without hesitation.

Wonderful. Educational and compassionate the whole time - Nurses, Chaplains, Social Worker, CNAs,…read moreeven afterward. I wish we had signed up sooner. They were a blessing when we were needing blessings. I would recommend them to anyone.

This is best hospice ever - great attention to patient and family…read moreRebena is amazing- always so kind and helpful

The first night, the nurse was supposed to to bring medication, it never got brought to us…read moreresulting in 3 seizures. They are understaffed, when dad was imminent and told her should be under critical care, there was no one here, no one to help take care of him like was promised. Staff came into the home so loud, what's caring about yelling right next to your family member trying to pass. Never got the supplies we needed. Nurse came into and first time meeting this one she said "man he sounds terrible" wow thank you so much for that. It's crazy how they advocate for comfort care and do not care about comfort at all. Do not hire, do not even consider. It made our father's passing process a nightmare.

Excellent patient care, so impressed with their coordination of care. There staff at the office are…read morealways to assist with all our needs.

felt bullied when we made the decision to change to a different hospice company because of poor…read morecare.

We have never needed a hospice before. We asked some friends - nothing. So I googled it. They…read moresounded nice so we signed them up. Then we found out this IS NOT a 24 hour hospice. It's a hospice that you call & get a nurse out within 3 hour. They say they can provide constant care if needed but came up with an excuse for not being able to do it multiple times. They send out a nurse once a day & an aide for an hour. The night my Dad passed the nurse specifically called in that morning asking for constant care & put it in her report. He was choking on his own mucus & it them over an hour & half to get there. The reason for the 2nd star is for Mary & Ruby. Both nurses were understanding, efficient & explained to us very clearly what to look for. Lorraine was our aide & she was so caring & gentle. The office is so unorganized that they didn't even notify Lorraine that she wasn't needed the next day after he passed.

From the owner: Enriching Life…read more Heartland Hospice Services provides hospice care to terminally ill patients wherever they call home. At Heartland, we care for the body, mind and spirit of our patients and families. We tailor our care to fit the patients' and families' unique needs and encourage the involvement of family and friends at every step of the way. Our hospice program includes nursing care, pain management, counseling for patients and families, bereavement services, living will and pastoral support. Heartland believes wholeheartedly in the power of the individual, the importance of relationships and the value of respect and dignity to everyone at every stage of life. Our goal is to create a positive difference in every patient's day, to make a personal connection and create memorable moments... moments that enrich the lives of each of our patients.

I was very pleased with most of the people. We had a few hiccups along the way. I didn't realize…read moreeven though I was told I could change nurses eventually I did. The rest of the timevthey made our journey thecbest it could be. When bringing my husband home to die they made it smooth and guided me along the way. Very grateful for their kindness, compassion and caring through this difficult time.

Most hospice agencies offer the same type of care, so it's the people who deliver the care that…read moremake all the difference in your experience. AlevCare has a very caring and loving staff, treating patients like family. During one of the most difficult times in our our life, we were grateful for the love, care and understanding they provided for our son. We are forever grateful.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

Our family experienced deeply troubling and inexcusable behavior during our aunt's final hours…read moreunder the care of Arcy Hospice. The continuous care nurse spent extended periods on her phone while wearing earbuds and failed to recognize that our aunt had died; the chaplain who entered the room was the one who noticed and asked the nurse to check her. Even more distressing, our family first learned of her death through a text message of condolence from the care home rather than from hospice staff. This level of inattention and lack of communication during a patient's final moments is unacceptable and represents a profound failure of basic hospice care.

When our mother had a stroke in the summer of 2024, she was placed under hospice care. It was clear…read morethat her quality of life was diminished. At first, Arcy Hospice checked all the boxes. However, it was abundantly apparent that the nurses and social worker were not familiar with stroke patients and the atypical pattern of decline seen in stroke patients. Nurse Amber yelled at the patient's daughter when the she called Amber out on several issues. These issues included but are not limited to: manipulating PPS scores (and other metrics) for administrative purposes to justify releasing patient from hospice care, inability to maintain professional conduct, and lacked any ability to show empathy. Nurses Debbie and Sharice were even less professional. Madi, the social worker, was a disappointment to our family as well. Please look elsewhere! The patient passed TWO WEEKS after being released from Arcy's Hospice 'care'. The thing that is MOST troubling is that not a single nurse or administrator reached out to offer condolences to the family after the patient passed. After almost a year on hospice, the family and the patient deserved more than silence. Arcy Hospice takes zero accountability and has no respect for the truth. The owner lacks integrity and offers nothing to mediate conflict between family members and the administrators and nurses. Please look at other options in the community. There are better hospices in Flower Mound and the surrounding area. Avoid Arcy - your loved one has an innate right to compassionate care that Arcy Hospice simply cannot provide.