I reviewed this facility yesterday, and gave it 5 stars. Today is Sunday, and I would take away 2…read morestars if they would let me. I have Orthostatic hypotension: when laying down my blood seems okay, when I set up it drops 20-30 points, when I stand there is another 20-30 point drop. The cardiologist keeps my sitting BP a bit high so I will avoid the standing drop and me becoming dizzy. I take Midodrine at breakfast and lunch. Today I was refused the breakfast meds, and almost refused the lunch med because the nurse took my sitting BP, declared it was High and I didn't need it. I asked him to take it again when I stood up, of course it dropped, and he gave me the meds. I also take pain medicine because of degenerate disc and arthritis in my back. So far today it has been refused. The nurse is refusing the medication that 2 doctors have ordered for me! This app only allowed me to lower by one star, but, you decide! Bear in mind the other review I gave for five stars I standby with the nurses and all employees. Monday through Friday it is the weekend group that has been a total disappointment. I had scheduled to go home Thursday, today's actions may cause me to go home earlier!

Very poor care! Walked in with my loved ones wound vac…read morealarm beeping for so long the battery was almost dead. Lying in a dried blood saturated bottom sheet and blanket. Puddle of blood on the floor where he had to put his BARE feet on. The nurse was angry and abusive when I complained! This facility is a disgrace! I truly wonder how they themselves would feel with this poor care if it was them or loved one!

My mom has been at Colonial Oaks since August of 2022. She was welcomed in by the staff and medical…read moreteam as if she were their mother. Clean, bright, lots of laughter, lots of hugs and attention. I go at different times of the day and every time I visit, Mom's room is clean, her bed is made, she is clean and dressed. Many of the staff members have worked there for years and are personally invested in each resident. The staff is very helpful to our family, as well, and never hesitate to answer a call, text, or questions that I have about what's best for Mom. They have been our support system and have helped guide us with such empathy and care. I have met many of the other resident's family members who come to visit and their dedication to their loved ones is inspiring and helpful to me as we are new to this journey. I would not want my sweet mom anywhere else but at Colonial Oaks.

Wish I could give them a 6-star rating. The facility and staff are so dedicated to our loved ones…read moreliving here. All who work here or have a loved one residing here are considered family. I rest easier knowing my Mom is receiving exceptional care.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

Excellent patient care, so impressed with their coordination of care. There staff at the office are…read morealways to assist with all our needs.

felt bullied when we made the decision to change to a different hospice company because of poor…read morecare.

I have been without my proper supplies for 3 months. I've reached out each month when order came…read morein. Customer service each time told me lies of how they would correct the situation and each time nothing happened. I'm going on 4 months now.

Family owned & operated with great love and care, located in the Arlington area for nearly 26…read moreyears. Friendly, caring, professional staff that truly go the extra mile to ensure your loved ones are taken card of. Highly recommend

Arcy is the least empathetic, most profit driven hospice in the area. The nurses including but not…read morelimited to Sherice, Debbie, and Amber - manipulated scores to justify discharging our loved one from hospice care. The administration is incompetent. They released our loved one from hospice care just days before she passed. unfortunately, they do not have experience with stroke patients. They offered no condolences or acknowledgment of our loss despite months of having our loved one in their care.

Our family experienced deeply troubling and inexcusable behavior during our aunt's final hours…read moreunder the care of Arcy Hospice. The continuous care nurse spent extended periods on her phone while wearing earbuds and failed to recognize that our aunt had died; the chaplain who entered the room was the one who noticed and asked the nurse to check her. Even more distressing, our family first learned of her death through a text message of condolence from the care home rather than from hospice staff. This level of inattention and lack of communication during a patient's final moments is unacceptable and represents a profound failure of basic hospice care.

Located on the 7th floor of Presby's main hospital building, Seasons Hospice was an easy transfer…read morefrom a regular hospital room for someone not expected to live very long: my dad. He spent a week in the hospital and 3 days in hospice before he passed. This small, 15-bed unit with large windows was exactly what we needed. Several extra folding chairs were provided when family came to visit. A recliner or stuffed chair was in every room. Each room had a large private bathroom. There were 2 nurses (RNs) on duty and only 1 other patient on the floor while my dad was there. So, basically, he had his own private nurse for his brief stay! Although I worked mostly with Brandon, all the nurses were kind, compassionate, attentive, informative, respectful to my comatose father, talking to him often about what they were doing. I really like that. The family was also notified immediately of any meaningful change in his breathing status. His passing was very peaceful, like a slipping away. All in all, it was a very positive experience, and I recommend the hospice at Presby for any shorter-term hospice need.

I have written a prior review, but wanted to do an update…read more Season's Hospice, now AccentCare, has a signature program. They advertise, or used to, that they will make a stuffed bear out of the clothing of your loved one. After the sub-standard, or non-existent at times, care my dear husband received, a staff member did come and pick up some of his clothing, his treasured cashmere jacket and a pair of his bluejeans. Time passed. And passed. I called to inquire about the status of my bear. I did receive a call back. Allegedly, EVERYONE CONNECTED with my husband's clothing has died! The volunteer who picked up his clothing and the bear maker. His clothing has disappeared. No offer of restitution has been made. I've been brushed off. I am so seriously angry with this Bozo outfit. They have a name change, but the product is the same. Excuses after excuses. Avoid at all costs.