This facility was superb. I had never experienced in-patient hospice care for a family member…read morebefore when my father experienced complications from cancer, compounded by COVID. When his lungs began to fail and he elected not to continue treatment we had to find hospice care quickly. The VITAS facility came recommended by our hospital. It was very nice and quiet, located in the back of the Carrollton Regional Medical Center on the entire 4th floor, so it is low traffic. The waiting rooms for family are spacious and well appointed, and the room are a nice size. We were lucky enough to get one of the larger rooms with a sitting area and a pull out bed/couch for sleeping near your loved one. As nice as the facility was, the staff are what made it 5 star. Everyone was so kind and compassionate towards my dad, loving on him as he lay in his bed, with his lungs slowly failing. It was a sad experience made better by the staff who all go out of their way to help their patients and the families through the difficult end of life transition. While I don't take away from the 5 star rating, some of the furniture was heavily used and could have been more comfortable, but the caring staff are what makes this place top notch. I highly recommend it.

My family's experience with VITAS Inpatient Hospice in Carrollton:…read more * DO NOT USE THIS COMPANY. * I strongly encourage families to thoroughly research all hospice options before choosing VITAS Inpatient Hospice in Carrollton. * In my opinion, no hospital or case manager should refer patients here without carefully evaluating the quality of care being provided. * The unit appeared to be chronically understaffed for the number of terminally ill patients requiring intensive end-of-life care. * Several staff members lacked the compassion, empathy, and urgency that patients and families deserve during a loved one's final days. * There were no accommodations for family members who wanted to remain overnight. The room only had a standard upright chair--no recliner or sleeper chair. Families were left to purchase their own air mattress if they wanted to stay at the bedside, despite the limited space. * I remained at my mother's bedside throughout her entire stay. I genuinely believe my constant presence was the reason she died with dignity and with as little pain as possible. Families should not have to provide around-the-clock advocacy to ensure their loved one receives appropriate care. * Hospice is supposed to provide comfort, dignity, compassion, and peace. Unfortunately, that was not our experience. * After my mother's death, I contacted VITAS Patient and Family Support Services to report my concerns. I was assured that a Bereavement Manager would contact me. As of four days later, no one from VITAS had reached out to offer bereavement support or to follow up regarding the concerns I raised about my mother's care. * Even after death, our family has felt abandoned and unheard. *, staffing shortages, or whether basic comfort measures are being provided. * Every person deserves compassionate, respectful, and dignified end-of-life care. Sadly, that was not our experience. Again, based on my family's experience, I do not recommend VITAS Inpatient Hospice in Carrollton.

Excellent patient care, so impressed with their coordination of care. There staff at the office are…read morealways to assist with all our needs.

felt bullied when we made the decision to change to a different hospice company because of poor…read morecare.

Great company that gives the attention every patient deserves! Their employees are dedicated and…read morepassionate about what they do. I would send my loved ones to them anytime.

I am so impressed by this team- compassionate, skilled, and professional. I love that people can…read morereceive the care and support of the palliative team when they are facing a difficult illness, and then stay with the same amazing team of doctors, chaplain, social worker, nurse if they need hospice. Hospice care changes the entire end of life experience- for both the person and their family. Everyone deserves the type of caring, grace, and support that this team offers.

Waldo and the Knights of Comfort Hospice and Palliative team go the extra mile every time. Even…read morewhen there may be obstacles, they find the resources and a generous heart to make things happen. Their team respond promptly. Your loved ones are in excellent and caring hands!

Knights of Comfort provided knowledgeable, compassionate care for a close family member while she…read morewas passing. Waldo made sure that she had everything she needed and was diligent in checking on her and providing information and updates to our family. Waldo walks on water as far as our family is concerned.

We have been blessed with Mercy Hospice for both our parents. They helped us through…read moreour father ' s illness and death while also providing hospice care for our mother. Through all this time they have maintained the same core team. These outstanding professinals have been our educators and trainers while providing kind and caring support for those of us who care for her day to day at home. Every member of the team; the CNA, LVN, RN and MD are attentive and personable. They are also availale. When they say call any time - they mean it! They also provide ancillary services like home dilivery of medications day or night, social worker, chaplain and office support to help with FMLA forms and such.

Mercy Hospice is exceptional. They excel at providing high-quality care, outstanding…read moreadministrative/office support, and effective communication. Look no further, you're loved one deserves the best, and Mercy Hospice is the best in the Flower Mound area without a doubt. (Our loved one was under the care of another hospice in Flower Mound that completely broke our trust.) Thankfully, our faith and trust were restored when Mercy took over our loved one's care. We are beyond grateful to everyone at Mercy Hospice. They are a blessing to our community.

The care quality is like no other. This team goes above & beyond to see heir clients get…read moreeverything they need.

Main concern was assistance in medicine compliance,oxygen compliance, game playing, hygenic…read moreassistance and then light housekeeping. Four days of visits and zero game playing. Wet clothes left in washer. Not hitting all the marks. Add to that a want to bill you via credit card before you see the bill. Not a great way to run the business.

The quality of care provided by the Angel Hands Hospice team in unmatched to say the least. The…read moreentire team from office staff to field staff and chaplains are dedicated to helping those in need and are the nicest people you could ever meet. they are so compassionate and caring and quick to get things done. Having my love one under their care settled my nerves tremendously. Highly recommend this company for those needing hospice care!

From the owner: At Angel Hands Hospice, we provide exceptional care through a range of personalized services. Our…read morededicated team includes weekly nursing visits and aides available 3-5 times a week, ensuring comprehensive support. We offer chaplain services for spiritual comfort, and each patient benefits from a dedicated social worker. We supply essential medical equipment and daily necessities like diapers, wipes, and gloves. Our respite services give caregivers valuable relief, while our volunteering program adds extra companionship and support. With a 24-hour triage line for immediate assistance and flexible payment options, including Medicare and Medicaid, we are committed to delivering holistic, compassionate care tailored to each individual’s needs.

Denise is always creative, welcoming, and passionate about what she does. Her department offers fun…read moreactivities like beaded jewelry, crafts, and classes that bring people together. It's wonderful to have these kinds of creative opportunities in the community.

Speaking and interacting with Lina godawa has made me feel at ease knowing that my family member is…read morein safe and amazing care

My mother has been a resident at The Oaks at Flower Mound for over a year and it has been a great…read moreyear due to the facility, care, meals, activities and very helpful staff... but the level of care she received following her recent fall and broken hip truly exceeded all expectations. The entire team has been a godsend during this challenging time, and we cannot recommend them highly enough. We want to specifically recognize two exceptional individuals: Dora and Sunny. Their dedication to my 88-year-old mother's recovery has been remarkable. They approach her care with a perfect blend of professional expertise and genuine compassion, consistently going above and beyond to help her regain her strength and independence. Dora and Sunny's consistent encouragement and specialized support have been crucial in getting her back on her feet and well on her way to normal. The rehabilitation process can be daunting, but thanks to the tireless efforts of the care/rehab staff, my mother feels motivated and cared for every step of the way. The entire facility provides a warm, supportive, and safe environment for its residents. We are incredibly grateful for the peace of mind knowing she is in such capable hands. The Oaks at Flower Mound is truly a five-star community.

I cannot say enough positive things about The Oaks! It was a wonderful environment for my mother. I…read moregot the sense that everyone tried very hard to make this a loving, supportive community. If you can visit, you will find it to be beautifully appointed without being fussy. My mother went from a townhouse to a one bedroom apartment and it was perfect for her. The weak link to the whole operation is the dining room, and my experience is that most assisted living properties struggle in this area. The dining room is not carpeted and so quite noisy for the residents. Food service can be uneven and the food was often not very hot! But I found that if my mother asked to have something fixed, the servers were always kind and accommodating! My mother passed away one year ago. I was with her along with hospice, which they allowed to take care of her in her apartment. I found the staff of The Oaks to be so accommodating and concerned. I wish my mother could have enjoyed living there for many more years!