Our family experienced deeply troubling and inexcusable behavior during our aunt's final hours…read moreunder the care of Arcy Hospice. The continuous care nurse spent extended periods on her phone while wearing earbuds and failed to recognize that our aunt had died; the chaplain who entered the room was the one who noticed and asked the nurse to check her. Even more distressing, our family first learned of her death through a text message of condolence from the care home rather than from hospice staff. This level of inattention and lack of communication during a patient's final moments is unacceptable and represents a profound failure of basic hospice care.

When our mother had a stroke in the summer of 2024, she was placed under hospice care. It was clear…read morethat her quality of life was diminished. At first, Arcy Hospice checked all the boxes. However, it was abundantly apparent that the nurses and social worker were not familiar with stroke patients and the atypical pattern of decline seen in stroke patients. Nurse Amber yelled at the patient's daughter when the she called Amber out on several issues. These issues included but are not limited to: manipulating PPS scores (and other metrics) for administrative purposes to justify releasing patient from hospice care, inability to maintain professional conduct, and lacked any ability to show empathy. Nurses Debbie and Sharice were even less professional. Madi, the social worker, was a disappointment to our family as well. Please look elsewhere! The patient passed TWO WEEKS after being released from Arcy's Hospice 'care'. The thing that is MOST troubling is that not a single nurse or administrator reached out to offer condolences to the family after the patient passed. After almost a year on hospice, the family and the patient deserved more than silence. Arcy Hospice takes zero accountability and has no respect for the truth. The owner lacks integrity and offers nothing to mediate conflict between family members and the administrators and nurses. Please look at other options in the community. There are better hospices in Flower Mound and the surrounding area. Avoid Arcy - your loved one has an innate right to compassionate care that Arcy Hospice simply cannot provide.

My family's experience with VITAS Inpatient Hospice in Carrollton:…read more * DO NOT USE THIS COMPANY. * I strongly encourage families to thoroughly research all hospice options before choosing VITAS Inpatient Hospice in Carrollton. * In my opinion, no hospital or case manager should refer patients here without carefully evaluating the quality of care being provided. * The unit appeared to be chronically understaffed for the number of terminally ill patients requiring intensive end-of-life care. * Several staff members lacked the compassion, empathy, and urgency that patients and families deserve during a loved one's final days. * There were no accommodations for family members who wanted to remain overnight. The room only had a standard upright chair--no recliner or sleeper chair. Families were left to purchase their own air mattress if they wanted to stay at the bedside, despite the limited space. * I remained at my mother's bedside throughout her entire stay. I genuinely believe my constant presence was the reason she died with dignity and with as little pain as possible. Families should not have to provide around-the-clock advocacy to ensure their loved one receives appropriate care. * Hospice is supposed to provide comfort, dignity, compassion, and peace. Unfortunately, that was not our experience. * After my mother's death, I contacted VITAS Patient and Family Support Services to report my concerns. I was assured that a Bereavement Manager would contact me. As of four days later, no one from VITAS had reached out to offer bereavement support or to follow up regarding the concerns I raised about my mother's care. * Even after death, our family has felt abandoned and unheard. *, staffing shortages, or whether basic comfort measures are being provided. * Every person deserves compassionate, respectful, and dignified end-of-life care. Sadly, that was not our experience. Again, based on my family's experience, I do not recommend VITAS Inpatient Hospice in Carrollton.

During one of the most stressful and painful times of our lives, the team at Vitas Inpatient Care…read morehandled my Mom's final journey with such love, grace, and expertise. In particular, Kris, Miriam, Connie and Anita made such a difference with their consistent and compassionate care. I would highly recommend them to support any loved one during this journey!

Excellent patient care, so impressed with their coordination of care. There staff at the office are…read morealways to assist with all our needs.

felt bullied when we made the decision to change to a different hospice company because of poor…read morecare.

Great company that gives the attention every patient deserves! Their employees are dedicated and…read morepassionate about what they do. I would send my loved ones to them anytime.

I am so impressed by this team- compassionate, skilled, and professional. I love that people can…read morereceive the care and support of the palliative team when they are facing a difficult illness, and then stay with the same amazing team of doctors, chaplain, social worker, nurse if they need hospice. Hospice care changes the entire end of life experience- for both the person and their family. Everyone deserves the type of caring, grace, and support that this team offers.

Waldo and the Knights of Comfort Hospice and Palliative team go the extra mile every time. Even…read morewhen there may be obstacles, they find the resources and a generous heart to make things happen. Their team respond promptly. Your loved ones are in excellent and caring hands!

Knights of Comfort provided knowledgeable, compassionate care for a close family member while she…read morewas passing. Waldo made sure that she had everything she needed and was diligent in checking on her and providing information and updates to our family. Waldo walks on water as far as our family is concerned.

There are not enough words to express my gratitude to the Visiting Nurse Association. Each and…read moreevery employee that I had contact with was kind, caring and compassionate. They made this difficult time much easier. They went above and beyond for both the patient and the family. Their care does not end when their patient passes. They have continued to check into our well-being. Truly a blessing to have been able to use their services. I highly recommend them for this difficult time in your life.

From the owner: VNA Ann's Haven was the first community-based, nonprofit hospice agency in Denton County. It was…read morethe first licensed hospice in Texas and one of the first in the United States and has been serving patients since 1978. The agency is named in memory of Ann Winter Lockwood, a Denton County resident and nurse who died from cancer in 1977. Her husband, Dr. Robert Lockwood, knew his wife did not have much time left and enlisted the help of medical professionals and volunteers as a Care Team to provide her with personal, holistic (medical, spiritual, psychological) end-of-life care during her final weeks. Because of that care, Ann's needs were met and she was able to rest comfortably, allowing her to share many precious hours with family and friends.

The care quality is like no other. This team goes above & beyond to see heir clients get…read moreeverything they need.

Main concern was assistance in medicine compliance,oxygen compliance, game playing, hygenic…read moreassistance and then light housekeeping. Four days of visits and zero game playing. Wet clothes left in washer. Not hitting all the marks. Add to that a want to bill you via credit card before you see the bill. Not a great way to run the business.

The quality of care provided by the Angel Hands Hospice team in unmatched to say the least. The…read moreentire team from office staff to field staff and chaplains are dedicated to helping those in need and are the nicest people you could ever meet. they are so compassionate and caring and quick to get things done. Having my love one under their care settled my nerves tremendously. Highly recommend this company for those needing hospice care!

From the owner: At Angel Hands Hospice, we provide exceptional care through a range of personalized services. Our…read morededicated team includes weekly nursing visits and aides available 3-5 times a week, ensuring comprehensive support. We offer chaplain services for spiritual comfort, and each patient benefits from a dedicated social worker. We supply essential medical equipment and daily necessities like diapers, wipes, and gloves. Our respite services give caregivers valuable relief, while our volunteering program adds extra companionship and support. With a 24-hour triage line for immediate assistance and flexible payment options, including Medicare and Medicaid, we are committed to delivering holistic, compassionate care tailored to each individual’s needs.

I have to start this review with the good- my mother is blessed to be in a hall with great nurses…read more We are incredibly lucky because that's not the case with every section. I'll say that the management group leaves much to be desired. In our year here there have been 3 directors, none of which have been able to answer the most basic of care questions. There's zero communication from management. While I prefer to communicate with nurses as they're the ones who interact with residents everyday (good luck catching managers out of their offices/meetings), there have been situations that required the help of managers. For instance, my mother does not see facility doctors due to insurance, however, a facility doctor prescribed her a medication for a condition she doesn't have. Mind boggling! I am still waiting for an answer as to how that happened. It's been 7 months now. With that being said, I do realize the difficulties facing facilities like this. I know there are horror stories out there at other facilities and I'm thankful to have the good staff members close by.

Don't send your family members here. My father went to Hollymead to rehab after a fall. The rehab…read moreexperience was fine, but we could never get our calls or emails returned in a timely manner. We had to call over and over to get answers. And the weekend nursing experience was terrible. While I was visiting him on a Saturday, he rang for the nurse to help him go to the restroom. He rang again after 20 minutes. When no one came after another 10 minutes, I went to the nurse's station. I was told to tell him to go in his diaper. I was shocked and said the only reason he is here is to get strong enough to walk to the restroom himself. The response was, well it's safer for him to go in his diaper and then we'll change him. I was appalled. On another occasion, I found him laying in bed with no sheet. He was laying on a plastic mattress. But I think the absolute worst thing is when he was taken to the hospital from Hollymead and the ER nurses immediately masked up when they heard where he was coming from. Then when he was placed in his hospital room, all visitors had to gown and glove up to enter. I was told that Hollymead is known for communicable diseases and I did not want what my father came in with. He had C. Diff. - a severe inflammation of the colon with watery diarrhea - highly contagious. When my father was taken to the hospital, he had been on a pureed diet for over a month. Where did he catch C. Diff.? My father is now dying from double pneumonia and kidney failure. I feel the lack of care at Hollymead contributed to my father's death. I wish I could go back in time and place him in another facility.

My 98 yr. old mother (Millie H.) was living at Watermere senior living (which was great for her…read moreand they were great to her for a number of years..(thank you Jackie) until this year year when she decided she wanted more care and less responsibility. It was time, so.... We searched tirelessly the entire communinity and found that "The Oaks" is the nicest and best place. She has lived in the community for over 50 years and knew people that had moved to the Oaks and were very happy but we still chose to do our own looking and investigating. We kept going back to the Oaks. Eddie in sales was patient in answering our questions and addressing all of our concerns. A gentleman and helpful person above and beyond. The Exc. Director Leanetta Pryor completed and finalization the agreement and care for my mom to everyones satisfaction. She is as lovely as she is professional. The entire staff seem willing to accommodate their clients with a smile and swiftness we all appreciate. It gives me peace knowing they are very caring and looking after her and allowing her as much liberty as she needs and wants! She is still very sharp, so my comfort comes from her keeping me informed first hand at how they are living up to her (our) expectations. We highly recommend "The Oaks". Sincerely, Millies son, Jay.

My mother has been a resident at The Oaks at Flower Mound for over a year and it has been a great…read moreyear due to the facility, care, meals, activities and very helpful staff... but the level of care she received following her recent fall and broken hip truly exceeded all expectations. The entire team has been a godsend during this challenging time, and we cannot recommend them highly enough. We want to specifically recognize two exceptional individuals: Dora and Sunny. Their dedication to my 88-year-old mother's recovery has been remarkable. They approach her care with a perfect blend of professional expertise and genuine compassion, consistently going above and beyond to help her regain her strength and independence. Dora and Sunny's consistent encouragement and specialized support have been crucial in getting her back on her feet and well on her way to normal. The rehabilitation process can be daunting, but thanks to the tireless efforts of the care/rehab staff, my mother feels motivated and cared for every step of the way. The entire facility provides a warm, supportive, and safe environment for its residents. We are incredibly grateful for the peace of mind knowing she is in such capable hands. The Oaks at Flower Mound is truly a five-star community.