My insurance sent my vehicle to this location in Puyallup after a crash. The very next day I went to retrieve my personal belongings from the truck and discovered several items were missing, including my radio/stereo and my WeatherTech floor mats.
I spoke with the manager, Elaine, or something with a E and explained that the tow driver (Cash, big black dude) had taken photos of the vehicle at the crash site before it was transported. She told me they never received any photos and said there was nothing they could do about the missing items.
What made the situation even more concerning is that the following weekend I saw the same manager and the same tow truck driver together at a bar, acting very close flirting, hugging, and holding hands. It did not give me confidence that my complaint was taken seriously and they are together which is the reason nothing could be done!
Based on my experience, I would strongly recommend people be cautious when leaving their vehicles here, as my belongings went missing and the issue was never properly addressed. read more