Update as of 7/6: After working with KGO's 7 on your side…read moredepartment, we received a partial refund. When we attempted to deposit the check it bounced due to insignificant funds. As I had feared, Amelia was postponing a refund due to her financial inability to repay. I wish yelp would allow to share files as anyone who would think of doing business with Amelia would think twice given the very colorful and non professional voicemails she's dedicated to leaving me on my phone. Update as of 9/14: Amelia Specer obviously did not like my honest and truthful review. 3 days after my grandmother died, she decided to call my mother and leave a very nasty voicemail calling her a demon or some such deal. Everything that I've left here is an honest and factual review of doing business with Amelia.

I am mandated by Yelp to leave a rating, so I am leaving one star. We eventually received a partial…read morerefund, after first receiving a check that bounced - we were charged $20 for the bounced check. At the end of July, a cashier's check for even less money was sent but I was happy to be done with it all. We thanked 7 on Your Side and moved on. My mother died 3 days ago. This morning, over a month after the final "refund", I had a message on my phone from Amelia. It was very abusive, calling me a "demon" and something about her sending me to hell. Truthfully, I didn't listen to the whole message, it was too abusive and disturbing. In the midst of my grief, this lady went out of her way to cause more pain. Yes, it's my problem that I hired her. But this was really too much.

Dr. Anitha Gundupalli is my primary care physician and offers me top tier care. Her approach is…read morepatient centric. She is genuinely attentive, takes the time to explain complex medical details and medical options clearly, makes me feel heard and is prompt in responding to portal messages. Beyond immediate concerns, she maintains a strong focus on proactive routine screenings that makes a world of difference in managing long term health and well-being.

Dr. Gundapalli is by far the best Dr at PAMF that I have ever dealt with. She has a very good…read more"bedside manner" and takes the time to listen to your concerns and answer questions, she will also take as much time as needed to make sure everything is addressed. Other doctors at PAMF try to get you in and out quick, I appreciate Dr. Gundapalli's professionalism and demeanor.

My mom has been seeing Dr. George Yeh for decades. His office is on Winchester near Steven Creek…read moreBlvd. They have a small parking lot and there is street parking if needed. The waiting room is adequate. The two office workers are helpful and nice. One remembers my mom fondly. Dr. Yeh is very professional and caring and provides the best medical care he can for his patients.

I am extremely disappointed with the customer service I received from this office…read more On June 3, 2026, I called to schedule an appointment. The representative who answered the phone refused to provide her name and disconnected the call. I called back four separate times, including requesting to speak with a manager, and each time the representative hung up on me. At no point was I given the opportunity to ask basic questions about the practice, such as its location or whether it accepts Medicare. I remained courteous and professional throughout every interaction. During my final call, I asked the representative why she had repeatedly hung up on me. Her exact response was: "I thought you were a robot, and I can hang up on you again." This behavior was unprofessional, disrespectful, and completely unacceptable. Patients should be treated with courtesy and respect when seeking medical care. Based on this experience, I would not recommend this office to others, and I intend to file a formal grievance regarding the treatment I received.

There is no better Doctor than Dr Edward Brooks!…read more I highly recommend Dr. Edward Brooks as a primary care physician. Dr. Brooks is a Doctor of Internal Medicine who goes above and beyond for his patients. He takes the time to get to know each individual, showing genuine care for their health and well-being. His approach is both thorough and compassionate, making him an excellent choice for anyone seeking a dedicated and knowledgeable primary doctor. I have been a patient for the last 10+ years. My daughter and grandson are also under his care . There is no one better!!!!!

This doctor is a man who knows what his purpose is and can answer any questions you need to ask. He…read morealso takes the time to listen, and make you feel like you are the only patient he has that day. A great sense of humor adds to the comfort level that he allows you to be yourself and feel genuinely at ease discussing issues that you may be otherwise uncomfortable talking about with other doctors.

I am scheduled for a procedure in 3 days. Have given them all kinds of information in web forms…read more But no instructions from them. And I cannot find the exact time of my appointment in my online account they provided or from any of the BOT created text messages they have sent. Not even the name of the doctor providing the treatment is provided. Crossing my fingers that I will arrive at the right place at the right time and be prepared. The pre-procedure medicine from the pharmacy says - "follow instructions from the doctor office" I would like to have those instructions, but cannot find them I was given some instructions from another person who had been through a colonoscopy at a different place and there are guidelines that start 7 days before the procedure. I did not know that. Also, I am type-1 diabetic so I need to have some pretty clear instructions on what to do if my blood sugar drops during fasting I would really like to have a timeline for the appointment from them people doing the work instead of from a Google search. Seems really unprofessional so far. Will see how it goes. Tried to leave voicemail. Just rings and rings. Attached is a photo of what I got from. DIFFERENT facility given to me by a family member . If these are close to correct it would be great to know!!

I can't say enough positive things about my visit today. Wonderful team, smooth process, painless…read moreand such nice people. I felt safe and secure in their hands. Ser you in 10 years :-)

Dr. Savur is not robot, which doing his job without any feelings. She is human with big heart…read more And, yes, this is professional doctor with big experience.

I went in today for my consult that took 6 months to get. Dr. Savur was very informative, discussed…read moreeverything to expect for my colonoscopy and EGD. I felt she covered everything I needed to know. The office personnel were friendly also. It was the best experience I've had with a gastoroligist. I've gone thru 3 in my years, and either the Dr. was unprofessional or the front desk people were.

My long- time physician suddenly retired two years ago, and i was referred to Dr. Milani. I was…read moreunfortunately placed with another doctor, and after a horrible first experience, I asked to be transferred to my original referral. Dr. Milani is the type of doctor we all deserve. Friendly, kind, and truly listens to his patients, he is a smart, approachable collaborator in your health. At 66, I want someone who doesn't chastise me or talk down to me or over my head, but treats me as equal. He's a rare find!

Very friendly, approachable and reasonable person. Asks lot…read moreof good questions and listens well. Treatment plans are well reasoned. Just signed him up for my primary care. Looking forward to stying healthy.

Had to come here for procedure. When ever I have to get a outpatient procedure, I prefer to go…read moresomeplace other than the hospital I work. Nothing wrong with my hospital, I just prefer to keep my business separate from the nurses I work with. Having Stanford insurance has been a huge plus, I get to go to places like this. So far, every Stanford doc I've seen have been top notch. So this was my first time here and I had a great experience. They gave me plenty of instructions before, so I was totally prepared and I had all my instructions and results when I left. I had a call from both my Doc and my anesthesiologist the night before to see If I had any questions. Now my work does 30-35 surgery's a day, these guys can do up to 70 on a busy day, but talk about a well greased machine. I feel for the staff, I know what a busy OR is like, but man they were all super courteous, professional and focused on the patient. From my 15 min wait in the admitting (fast) to my 30 min stay in pre-op (fast) I was prepped, had my IV and was totally relaxed for when my doc stopped by to say hi, then the anesthesiologist and my nurse. I was in and out and next thing you know I was in the recovery. They made sure I was doing good, my nurse was attentive and very polite (Jose? I think, I'm still a bit out from anesthesia but doing great.) I was dressed and they had a special parking garage for my ride to pick me up. I can't say enough, but thank you to all the staff at Los Gatos Surgery center. Dr.Kim and Dr.Block and all my nurses.

I had surgery at this hospital earlier this year. I want to be clear that my review is not about…read morethe doctors, nurses, or the clinical care I received. The medical staff provided very good care, and the facility appeared clean, professional, and well maintained. My concern is limited to the billing and post-procedure communication process. After the procedure, I reviewed the Explanation of Benefits from my health insurer, and the amount billed to me appeared to be significantly higher than what I understood to be the insurer's indicated patient responsibility. Because billing matters can be complicated, I tried to contact the hospital to ask for clarification and to request a written review of the account. In my experience, however, the process was very difficult to navigate. The available communication appeared to rely mainly on phone calls during business hours, which was challenging for me because of my schedule. I left voicemail messages explaining the issue, and I also sent fax communications asking the hospital to review the account and respond. As of this review, I have not received a clear written response resolving the discrepancy. I later contacted my insurer to seek clarification as well. From my understanding, the balance may still be treated as unpaid or not fully resolved, although the matter remains under review. I am continuing to work with both the insurer and the hospital to understand the final amount, if any, that I actually owe. What has been frustrating is not the medical care, but the lack of a clear and accessible written communication process for a billing issue involving an insurance EOB. If the hospital disagrees with the insurer's EOB or believes additional patient responsibility applies, I would expect a clear written explanation so the patient can understand the basis for the charge and address it appropriately. Again, I appreciated the clinical care I received. However, the billing follow-up experience was stressful, time-consuming, and difficult to resolve. Prospective patients may want to confirm in advance how this hospital handles insurance billing, EOB discrepancies, written billing disputes, and communication options other than phone calls. I would also encourage prospective patients to read a range of reviews, including lower-rated reviews, before deciding where to receive care.