Other than initially contacting with the initial inquiry, all went well. Jim contacted me. He came by with samples and suggestions. I have been putting off changing my window treatments for a good 2 years. It was put off for so long because I couldn't decide what I wanted. Jim showed me something that reminded me of Roman shades. The pleats were much smaller than what I had seen in the past. I like the fact that they can be pulled down from the top, halfway all the way. They can be pulled up from the bottom, halfway all the way. Or they can go halfway up, halfway down and meet in the middle. One problem is they show you a small sample to look at . You have to try to figure out if you like the color and style.. Then you look at your window and decide. I think that's pretty typical. Thank goodness that I love what I chose. They came in when I was told that they would. I received multiple calls updating me on your arrival. Once they came in, I had to finish getting the area ready for the shades. The installer came within the allotted time. Micah? was pleasant, quick and helpful. There was no mess when they were installed. I am going to live with them for a while to see how well I like them. If I continue to be happy with them, then I will go ahead and order another one for my front windows. Jim was available should I have any problem in the process. I highly recommend DC. read more

Installations By DC - The shades which I chose - A window with two blinds partially lowered, allowing some light through, with a bear-themed picture above the window. - Shades & Blinds Near Me - Downers Grove, Illinois

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I can't say enough about Hannah H. She was on time, pleasant, and really took time to answer all of my questions. She was very patient as I was going back and forth between different products and colors. She checked-in throughout the process and was even on site during the installation. I couldn't be happier with my new blinds, Installations by DC, and most importantly the service I received from Hannah! If you are shopping for window treatments check them out and ask for Hannah...you won't be disappointed. read more

We are very pleased with the shade we purchased through Costco. We were given many styles and colors to choose from. The shade was completed ahead of schedule and installed sooner than expected. The installer was amazingly quick and did a great job. It was money well spent. read more

Our new window treatments are just what we were looking for...clean-lookibg, simple & elegant. Carolyn helped us select appropriate styles & colors, and Ken was an expert installer. We couldn't be happier with the result. Thank you! read more

Installations by DC was very professional. They were accommodating of my work schedule. I bought some honeycomb cellular blinds and they had the style and color I wanted. Once the order was placed, they kept me updated on the status of my order. When the installation was scheduled, they were on time and took great care of my home. Would use them again. read more

We bought Gerber blinds from Costco for our whole house. Costco outsourced the job to Installations By DC; Costco really should vet the companies they partner with more carefully. DC guessed fabric size fitting incorrectly during the sales process and attempted a fabric swap remedy as a solution to the guessing error - mind you we had the same frantic throughout the entire house. The guesstimate resulted in an installation delay. Come to find out the time I took out of my day to pick a different fabric for this single problem window and to solve their problem was all a hoax. They delivered and installed the original selection but with a completely open and close system than what we ordered and put throughout the rest of the house. Additionally, they broke part of a bracket on one window during installation. Thankfully, they replaced what they broke. Unfortunately, they showed up over an hour late to the installation timeframe they promised and it happened more than once e They made excuses and attempted to justify their mistakes with potential new laws allegedly making their way through Congress - yadda yadda blah blah blah. Interactions with them felt slimy at best. I hate to compare them to used car salesmen or shady car repair shop, but that's the exact vibe these guys give off. If Costco sticks you with this company ask for another cor practice your patience and buckle up for a wild ride. read more

The service provided by Installations by DC was top notch. All aspects - from the point of sale, delivery update(s) communication and installation were thorough and timely. Our sales rep, Penny, was great at assisting with our selection of blinds as well as follow-up for installation. Above all - the value and quality of the blinds are excellent! We highly recommend this company for window coverings! read more

We were largely very impressed with our experience. We were able to set up the appointment easily, all of our questions were answered, and we got routine updates throughout the process of when our install was taking place. In addition, we are very happy with the product and the team that installed the blinds were really professional and kind. We would definitely use them again. read more

Installations by DC was excellent to work with for our recent blinds update. Jim was especially helpful with making multiple trips to our home to make sure we had the correct product and color as we were trying to match other pre-existing blinds. There was also very clear communication with us and process across the team. Highly recommend them! read more

Installations by DC is excellent. From their design services coordinated through Costco to their installers doing an excellent job. Professional, scheduling is easy. They stand behind their work. Value for the service is good. They are not a cheap operation but Costco provides Shop Cash Cards and the Service Installations by DC Provides has been excellent. We have used them for a new home project - all window coverings, custom made and installed and a simple project later for a window shade. Same Great Service! read more

Installations by DC were so easy to work with.they were friendly, informative, and communicated throughout the entire process. There was an issue with one of my blinds and they rectified it immediately, without me having to constantly follow up. I would highly recommend them. Their product is great too! read more

Great job Penny and Ken, Penny helped me pic the perfect shade for my room and Ken did a fast and precise installation. We are very happy with our new shades. read more

Installations By DC - split shades on slider door - Shades & Blinds Near Me - Downers Grove, Illinois

Process for scheduling was easy. Penny came with great samples and helped us choose the perfect look. Was impressed with the weekly calls to keep us up to date with order status. Installation was seamless and installer was knowledgeable and answered all questions. Price per treatment was a bit high and it was difficult to determine discount provided with Costco membership although, quality of product is very good. I would absolutely recommend for your window treatment needs. read more

We ordered several thousand dollars worth of shades... waited THREE MONTHS. One came broken... remote was cracked and motor was dead on the largest one. No help from the installer. We were forced to put the old ones back up... and waited ANOTHER couple of months. These are supposed to be room darkenning... they are so far from the window frame that I can see my neighbor's porchlight shining on my face as I am trying to sleep. Room darkened? Nope. Light pours out the sides. Should have been warned by salesperson. Costco: I recommend that you NOT use this company for installations. Very slow service, blaming supply issues in 2024... When one pays such a high price, one should expect a higher quality product/installation and what I should expect from my purchase. One more thing: the motorized technology is at least a decade old. Most everyone uses rechargeable, usb charged motors. Not Graeber_ old school wall warts.Plus, If motor dies, THE WHOLE SHADE has to be replaced. If powers goes out, the shade is stuck in the position until power is restored. Really? Sorry we got these shades. read more

We used them by purchasing blinds through Graber via Costco. Our representative Penny was one of the most extraordinary service providers I have ever met. For example, her timeliness... We were told we would have to wait for an appointment, but she was able to move it up by almost 2 weeks! She was here for the initial assistance with selecting the right materials for our project. She was here to help us get a custom cornice over our blinds. And she came for the install, too. She checked every detail several times. I felt we were in very good hands and that she really cared about our project, which was not a big one! She responds quickly to phone messages, texts, and emails. And we were kept informed about the progress of our project throughout by other team members. Very highly recommended, and would definitely use them, and especially Penny, again. read more

Ordered shades for windows in 4 rooms: 3% roller shades, light-filtering/private roller shades, and cellular shades. Carolyn was super helpful in picking out the right type and color for each window. Installation was done on time. Couldn't be happier with the quality. read more

We just moved in to to our beautiful brand new construction home and needed blinds installed on all our windows. We're members at Costco and saw that they had a blinds program so we contacted them and a few weeks later we had our in home consultation. The salesman, Jim, came out with his book of blinds and quickly told us what products were popular and would look the best. The products we chose were his "most popular products" and we were going to love them. Fast forward 5 weeks and we've made it to the install day. We were beyond excited as this would be the final piece to our brand new home. The installer showed up, he seemed high school age, but we figured he must be trained so he began upstairs. It didn't take long for our joy to turn to horror. He got the upstairs treatments installed and man did they look terrible. We had previously had paper temporary blinds and we instantly wished they were back up. These products looked plastic and cheap. Like something you would buy at Walmart not just paid thousands of dollars for. Meanwhile, the installer continued on with the downstairs product. This was a different product and looked much better than the upstairs product. We were back to joy but only for a brief moment. One of the final products the installer put up was the panel blind over our sliding door. This took a good hour as the installer did not seem to know how to do it. Once he thought he figured it out he quickly drilled the holes for the 4 brackets. He then went to clip in the product and quickly realized he did not put the bracket high enough and quickly measured so it would be at the right height. At the point the damage was already done. 8 holes in our brand new drywall wall. Very visible too. He put it up and quickly left as he could tell I was not happy. I contacted customer service and they downplayed it and asked if I had a handyman I knew that could fix. I told them I did not and it was their responsibility to fix it. Fast forward a day and I'm opening the panel slider to let the dog out and boom, the whole thing falls down and hits me in the head. This wasn't something small, this was 7+feet of metal crashing into my skull. I was shook. The one item we liked had now broken and almost killed me. I contacted Costco and they assured me they would make it right. They sent one of the owners, John, to the house with the salesman and a more experienced installer to look at the damages. John downplayed the whole situation and told us the only reason he came out was because Costco made him, not because he actually cared about the terrible job his company had done. They put the product back on the wall but still did not have the correct parts to have the slider working. It's been 3 weeks and it's not fixed with no scheduled install date. I've had to dispute the charge because this is so out of hand. I'm hoping Costco will do better but they keep telling me it's up to the Installer to make it right. Do yourself a favor and avoid this place at all costs. read more

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We were so pleased with our experience with Installations by DC! We had Graber pleated shades installed on all of the windows in our new home. Carolyn was informative, practical, and helpful. The staff kept us updated along the way, a nice, personal touch) and the installer, Ken, was wonderful. Everything was so professional with our needs in mind. The quick turnaround was appreciated. We are so happy we chose Installations by DC! Jerry and Alice Schmitz read more

Carolyn Allen Came out and spent a lot of time with us going over what we wanted. We went through design ideas and picked the styles we were interested in. Then she brought in many different material swatch books and helped us walk through the process of determining which colors and styles would look the best in combinations. She was very patient. She then measured everything and gave us our quote. we apreciated the design work. Carolyn was very knowledgeable and professional. read more

I talked with three shade companies and finally decided to go with Installations by DC. Some of the shades were delivered in a relatively timely fashion. Months later I am still waiting for the shades. The installer said there was something wrong with the order. I keep calling my installer Julia and she never returns my call. I would never recommend this company. read more

Installations by DC and Carolyn were excellent from start to finish. Carolyn had many beautiful fabrics and great ideas when we were designing the window treatments for our home. The time to process the order was as expected and the installation went very well! Everyone wore a mask which made me feel comfortable during this time. I recommend them highly! We love all of our new draperies and shades! read more

Penny M. came on schedule and helped me create the perfect look for our new home. She was so helpful and had lots of options to chose from. I couldn't be happier! Because I chose both draperies and shutters, I had two installers--Ken K. and Mike H. Both were excellent! They arrived as scheduled and finished the job to perfection. I'll be using Penny again soon to finish a few more projects. I highly recommend them--what a Team! read more

After installing new windows we decided to get new shades. Went through Costco to avoid any problems. BIG mistake. We paid over $4000 for 4 shades. Two were to be room darkening. Six months and 4 install dates later the installer came with 3 shades. The 2 room darkening were not. Now they want to FIX them. Do not want something brand new and expensive FIXED. Once they take the cord rings off to FIX the shades and put them back on there will even bigger holes in the material. DC called and said Costco told them they should fix the shades. Why has Costco not called us. I asked to at least get a refund for the shade that was never made. No refund, no word from Costco on this decision. Poor customer service from both companies. And why would I trust DC again after all of the problems we have encountered. Save yourself a lot of stress and do not use this company! read more

Came across Installation by DC on a run to Costco. I'd been needing to replace a (nearly) floor to ceiling picture window that occupied (nearly) the entire wall in a large bedroom. Considering the prominent western exposure of this window, I had a number of concerns: Color, texture, how light would be filtered, & ease of functionality to name a few. I arranged for Julia to come by to share her expertise as I made my selection. She was kind, considerate and well informed as she helped me make my selection. The installation was a breeze: very well executed and professional. I wouldn't hesitate to recommend DC to others. read more

Our porch shades are terrific. The space is completely transformed. It was a great experience all the way through. The initial consultation was informative about options and costs without pressure. The installation was at the scheduled time and professionally done. One of the small clips that stops the roller shades was not available at the time of installation and it was mailed shortly afterward. read more

Ordered through Graber (Costco) and I was really pleased with the service. Until installation. Obviously, the salesperson knew nothing about the product. South facing windows that I had instructed receive black-out treatment, the blinds sit a good two inches in front of the window. Bright light comes in all around. I wish I had my old blinds back. These were VERY expensive, and I called and called, but nothing has been done. I think I will go to Costco next, because they should not be using this vendor. I will have to go somewhere else for light canceling blinds. DO NOT USE! read more

We used Installations by DC for two different jobs. Penny was very helpful and very responsive. The final products look great.

We have worked with Penny and Ken on new shutters for our home on two different occasions. The first order took over 2 months to be installed. Delays were probably Covid related. The second time, our order was much quicker. I do think the process could be stream-lined by just having one appointment to measure and place the order, followed by installation. As it is, the process requires one appointment to order items, another appointment to measure, and then lastly, an installation day. If items could be ordered and measured on the same day, it would be a quicker, more convenient process. Ken is fast and easy to work with. Always arrives ready to work and installs super quick. Penny is knowledgeable about the product and always prompt. They do make a good team. Very pleased with our new shutters! read more

We needed new shades for our sunroom skylights. Since we are Costco members we decided to get an estimate from them. Prices were competitive so went ahead. Very pleased with the product as well as the sales person. Installation was timely and went smoothly. We would highly recommend Installations By DC. read more

I selected the roller blade for my living room windows with botanical pattern as per Penny, the in-home consultant. They are so beautiful and I am so happy every morning to look at those windows. The bottom-up honeycomb shade for complete sunblock in the master bedroom is another happy product. But the best item I brag to everyone is the pretty cornice they install above my English basement windows. The fabric is vivid red colored botanical design and it brightens my basement studio so lovely! Overall experience was very good but I gave four stars because the motorized system was very expensive compared to other companies. read more

We are really glad we sent with IBDC through Costco program. Carolyn ( designer ) was very knowledgable, professional, well prepared and really did good job in getting the look and function for the entire home. Installation from Ken was also very professional and prompt. Customer service was very good in keeping us updated. Highly recommend! read more

I just had draperies installed with motorized blinds and I am so pleased with the experience. The designer was informative, they kept me updated along the way (it was such a nice personal touch) and both installer and final installation were professional. I am impressed with the quick turnaround and each person that handled my project, I highly recommend them! read more

My advise is to be very careful working with this company. Positive: very nice staff. Knowledgeable designers who have good taste & excellent ideas. Negative: the ideas may be good but the product coming from their supplier(s) leaves a lot to be desired. Explanation: I ordered four wood blind panels for a screen room. Was very happy with the product & selection. When the blinds arrived two of the panels were perfect. Two were not (incorrectly sewn). Two attempts to replace the incorrect panels failed. Both of the replacements were made in the same incorrect manner. Three attempts to get the order right with no luck. Installations By DC can (and should) do a better job of oversight with their suppliers to ensure better quality. To make matters worse, I entered into a protracted disagreement over the final purchase price. I decided to keep the blinds "as is" but refused to pay 100% of the original price since the product wasn't correct. The matter dragged on for quite some time until finally resolved with input from a third party. I started out with high expectations and wound up with something that's just OK. They could have done much better. Chris H. read more

My advise is to be very careful working with this company. Positive: very nice staff. Knowledgeable designers who have good taste & excellent ideas. Negative: the ideas may be good but the product coming from their supplier(s) leaves a lot to be desired. Explanation: I ordered four wood blind panels for a screen room. Was very happy with the product & selection. When the blinds arrived two of the panels were perfect. Two were not (incorrectly sewn). Two attempts to replace the incorrect panels failed. Both of the replacements were made in the same incorrect manner. Three attempts to get the order right with no luck. Installations By DC can (and should) do a better job of oversight with their suppliers to ensure better quality. To make matters worse, I entered into a protracted disagreement over the final purchase price. I decided to keep the blinds "as is" but refused to pay 100% of the original price since the product wasn't correct. The matter dragged on for quite some time until finally resolved with input from a third party. I started out with high expectations and wound up with something that's just OK. They could have done much better. Chris H. read more