When I moved out, I received an explanation of charges, It appears that I was charged twice for…read morerent. I contacted the office directly and was directed to a website that was not helpful. Very disappointing customer service. I would not recommend this apartment complex to anyone. All I wanted was to speak to someone to give me an explanation, which I don't think is too much to ask. If they are not transparent and can't explain the charges, what else are they hiding??

Moved there about 2 years ago was fine after a while went down hill everywhere is dirty all of the…read morestaff is incompetent There.and all the walls in the master bedroom full of mold because the roof was leaking the roof company two times to fix the problem it all halways elevator floors, dirty residence, fixing cars, and parking their boats when they told us in the beginning that it wasn't allowed maintenance. Staff is horrible. Not did not get the amount that I put down when I moved out in the place was clean and the manager told me that everything was fine. Stay away.

I've had a really good experience living at River Reach. It's a peaceful community, the property is…read morealways well kept, and maintenance has been quick whenever I've needed them. I also like that it's close to everything without feeling too busy. The staff has always been friendly and easy to work with. Overall, it's been a great place to live, and I'd recommend it to anyone looking for an apartment in the Naples area.

Visiting my parents that live here and boy am i amazed by the beauty of the place. From the…read moreamenities to the leasing office staff. They are so friendly!! I have never been to an apartment community that has a boat launch and it is connected to the Gulf. I haven't been bored once. There is fishing, kayaking, pools, grills, golfing, bocci...I know i am missing something. When I move to Naples one day I will be renting from here.

DO NOT BE FOOLED by the photos on the website or the apartment they show you on the tour. This…read moreapartment is the WORST place I have ever lived and the absolute WORST management company I have ever rented from. I should have known I made a mistake when the maintenance man told me what shitty, overpriced apartments these were during the first week of living here. During our conversation he told me that someone had just killed themselves in an apartment that had to be cleaned up and he also told me not to trust anyone in the apartment and that the cops frequented the community. During our time living here I found that to be true when I saw the police here more than 10 times and even once right next door to us when they came to check on our lovely neighbors who did nothing but drink all day, sit outside and scream at each other and smoke cigarettes. Upon moving in to the apartment I found multiple cockroaches, bugs and dust and dirt all over every corner and baseboard. All of the screws inside of the cheap kitchen cabinets were covered in rust. The carpet was obviously not professionally cleaned before we moved in because it still had stains on it as well as hardened nail polish. I spent hours cleaning this place before I felt comfortable moving in our belongings. It took an entire MONTH of living here before we had a working washer and dryer, and after a year the dryer only "works" if you complete the 70 minute cycle two times to dry the clothes. Since we've lived here I've seen multiple cockroaches and at one point we had fleas because management allowed the abandoned apartment next door to become infested with fleas and neglected to take care of it for months after it was abandoned. Our air conditioning broke and it took over a week (yes, in 100 degree heat) before they addressed the issue because management is so disorganized an doesn't know how to communicate with the maintenance team. They said they they would bring a portable air conditioning unit to us and conventionally "forgot" about it for two days. Nice. After three more weeks the air conditioner was finally properly repaired. This is not a non-smoking community and we were basically surrounded by multiple apartments that reeked of smoke and there were tons of children around. Nice. When you aren't smelling cigarette smoke your hallways will smell like dog pee from the people who let their dogs pee wherever they want. The garbage area is constantly overflowing with trash and it smells awful. There are always piles of abandoned furniture sitting by the trash for weeks at a time as well and it's an eye sore. If you want to use the pool be prepared to see a bunch of people who don't even live there that come and park to use the pool and then get back in their cars and drive away. DO NOT RENT FROM HERE!!!!!! Spend a little more time looking for another apartment and I guarantee you will find one that you'll feel satisfied spending money on every month.

This place overall is not a good place to live. overpriced and no elevator for getting to 2nd or…read more3rd floor while paying the monthly rent like you do have it still amazes me. I've lived here for almost 5 years now and the first 2 were great! but not after 5 YEARS!! they are setting to crack down on really little stuff. I've had the same very little table with plants outside my place since i moved in here and now I just received a notice saying it needs to be removed off my patio or else they will charge me then they will remove it. That is crazy to me but not as crazy as randomly after 5 years getting a notice on my door stating they will be doing a "yearly amenities check" then putting a note on my door today saying "you have a new pet please pay us pet fees and submit paperwork of vet and shots when I was only taking care of my friends cat for a week while he was away. I see that there are many places available here and I see why who would want to live in a place that is complete overpriced that keeps going up and up every lease! plus now it feels like you are under a microscope with everything you do in our outside your apartment. we will not be resigning our lease here after July and are more than happy to be looking at other places that are ACTUALLY WORTH THE PROCE TAG!!

Antoinette is such an asset for this community. We also…read moreLOVE the monthly activities she heads up for us. They are so unique. She always has kind words and is so cheerful. She really makes living here a joy.

Moved here in 2022 - it was excellent. Then Hurricane Ian hit, and things seems to go downhill…read more Now, a few management changes later, all is back on track. Antoinette and Luis, the complex managers, take personal care of each tenants needs. They have a major challenge catching up after several years of neglect, but they are doing a great job and with this team in charge, I can recommend Versol highly. They seem to understand that while each unit is just one of hundreds, it is someone's home and the care they take reflects it. Thank you Antoinette. Thank you Luis.

I haven't had any problems living here for the 7mos I have. The maintenance team is so wonderful…read moreand so nice! I appreciate their hard work. The lawn men keep the place looking nice and well kept. There were many "receptionist" you could say... which I found a little odd. Seemed like a revolving door for that position so I hope they treated them well or maybe they just got new jobs. I'm not too sure. I am blessed to have lived here. I usually have issues with apartment complexes but this one was a great experience! Too bad I had to move for work. I thank the staff and the team that helped keep this place looking nice. All the neighbors were respectful and kind. The dog park did get muddy. I think they watered it too often. I felt safe in the area. All good vibes! All love. Thanks again!

Wonderful location and beautiful new apartments with great layouts! No wonder they are almost sold…read moreout.

Aster at Lely is so welcoming! One of my decisions to rent an apartment here was based on my first…read morereaction of the staff when I came to look at the apartment complex. Nick was so friendly and welcoming, unbelievable that we both lived in the same town in Michigan at one time. Such a small world. The remaining staff that I've met, Christina and Danny have all been wonderful to work with and so helpful with any of my concerns. I've been here a week now, in my new apartment and all of my neighbors are so friendly. It's a beautiful place and I recommend it highly to anyone looking to find their future apartment home in Naples, FL.

I have lived at Aster for over 2 years. It is a nice apartment community that is pet friendly…read more I must say that the current manager, Christina is putting in the effort to keep up the properties issues. We would like it all done at once but that is not reasonable. Overall Aster is a pleasant apartment community.

TOP NOTCH units, neighbors, AND management!! My little family made the move from a home in NJ to…read morethis community and it's been amazing. SUPER CLEAN units and grounds with super helpful management. I cannot thank Mirtha enough for how smooth of a transition she's made it :) the pool, gym, and clubhouse is next level. Very dog friendly community with bathing stations and dog park! It's also super convenient to have dog waste bags easily accessible in many areas while walking the grounds. We are on the ground level and can not hear a thing above us likely due to the very high ceilings. The option of the garage is another awesome feature. Could not be happier with our decision to be a part of this community 10/10

My experience at Mark Lane Apartments in Naples has been extremely disappointing. If you value…read morepeace, quiet, and being able to enjoy your own apartment without constant disturbances, I would think very carefully before signing a lease here. Barking dogs and noisy neighbors are a daily problem. Quiet hours appear to be nothing more than a suggestion because there is very little meaningful enforcement. Residents are expected to tolerate repeated disturbances while management sends out yet another generic reminder email. And that's the problem: emails aren't enforcement. When residents repeatedly complain about barking, excessive noise, and disturbances during quiet hours, management's answer seems to be to tell the residents to document everything and collect evidence. Why are residents being asked to do management's job? Why isn't the community being proactively monitored? Why isn't there overnight security to deal with disturbances when they actually occur? Once you sign your lease, it can feel like your problems become your problems. The property may look nice, but the quality of life is severely undermined when you can't count on the rules being enforced. What's the point of having quiet hours if nobody is willing to enforce them? My experience with JT Worthington, Mirtha Zafra, and Pedro Trujillo has also been extremely frustrating. From my perspective, dealing with management feels more like dealing with people whose primary responsibility is protecting the company's interests than advocating for the residents who actually live here. When you're paying a substantial amount of money to live somewhere, you shouldn't have to repeatedly fight just to get basic peace and quiet. The three maintenance guys are honestly the only consistently positive part of my experience. They are helpful, professional, and seem to actually care about doing their jobs. Unfortunately, good maintenance doesn't compensate for poor management and lack of enforcement. If you are considering moving here, talk to current residents before signing anything. Ask them specifically about barking dogs, noisy neighbors, quiet-hour violations, and what management actually does when complaints are made. Because based on my experience, the answer seems to be: Send another email. And then another. And another. Meanwhile, the residents are left to deal with the noise themselves. A property can have nice amenities, a nice appearance, and a professional leasing office, but none of that matters if you can't have reasonable peace and quiet inside your own home. No response needed for this review , I already know it will be how sorry you are , we don't need your sorry that's not what we are paying rent for. We have a few more months left from our lease but honestly don't even bother sending us a renewal, can't wait to move out! I would not recommend Mark Lane Apartments to anyone who considers quite responsive and proactive management important.