The location is prime for business travelers as it's close to the airport but still in north Naples, which initially made Allura a great choice. During my stay, I appreciated some of the team--especially Chuck, who remains incredibly helpful, and Nico from maintenance. However, many aspects that once made this community enjoyable have changed significantly.
The welcoming feel has faded since Rebecca and Henry, who really understood customer service, were replaced by Chantal and Abby. Since they joined, the overall service and communication from the front office have both gone downhill. It once took 11 days for them to respond to a basic email. On multiple occasions they've provide false/incorrect info.
It's wild how many of my neighbors specifically notated the change in personnel and management being the reason for their departures. Turnover is rampant here. As of November 2024, they had 20+ units available for leasing, which is a horrible sign in the middle of busy season.
There are a large number of units in buildings 4 and 5 now being leased to and occupied by workers from Mediterra and Arthrex. Even while these companies are leasing 20+ units across multiple buildings, the community still has an additional 20 units open. That means turnover here is astronomical.
Additionally, there have been some strange incidents that reflect poorly on management's oversight. For instance, random dogs have been seen running loose around the property at 1 a.m., barking non-stop creating an unsafe environment. One neighbor allowed his dog to defecate and urinate INSIDE his unit for months before any action was taken, creating a horrible smell and a clear health concern. (They re-rented that same unit weeks later... ewww) There have also been random times when the police were called for noise disturbances (since this is the action the office tells you to take) adding to the sense of disorder.
I have always lived in Greystar buildings and planned to continue, however, because of Abby specifically, her continued false statements behaviors, and the lack of service provided on behalf of Greystar, I wouldn't return to a Greystar building in the future. It's disappointing that the level of service no longer meets the standard anyone would expect from Greystar properties. Greystar should be thoroughly ashamed of this property and its, at best, dubious and unsavory business practices. read more
