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    Lago Apartments

    2.8 (13 reviews)
    Open 9:00 am - 6:00 pm
    Updated 2 months ago

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    I moved out in June after living there for three years. The recent reviews (Charmaine, Jaycee) are accurate: noisy, thin walls, inconsiderate neighbors, smoking, barking dogs, loud music, and scam fees. I called about our deposit refund and was told we'd receive a damage invoice despite repairing all holes and paying for their in-house cleaning service. They claimed our apartment needed an "air cleansing service" due to a "sour" smell, which is absurd as we don't smoke and always kept it clean. The supposed refrigerator door damage and other "damages" were non-existent when we left. Expecting a small refund after the $170 cleaning fee, I now anticipate a large invoice for "damages," which I'll contest in court. We also paid a $400 non-refundable pet deposit, supposedly for pet-related issues, but it seems to be another scam fee. Beware of this scam when signing a lease; you likely won't get any deposit refund and may be charged additional fees. Our rent started at $1500 for a small one-bedroom, with zero closet, cabinet, or living space. Over three years, rent increased to over $2000. We stayed due to a rate lock amid dropping resident rates and community issues. Now, they offer two months free as occupancy crashes, for good reason. The community quickly felt like a trashy party venue: glass containers, loud music, inappropriate behavior, and vaping at the pool, which was never heated and often closed for feces cleaning. The smoke-free policy is ignored; cigarette, marijuana, and vaping smells fill the halls and units. Cigarette butts litter the area, and management did nothing about it despite complaints. Dog waste is another issue. Despite waste bins and bags, many residents leave waste unattended. Our patio was unusable due to the downstairs neighbor's dog waste. The "poo prints" program for identifying dog owners is not enforced. The dog run is a muddy, waste-covered mess, and there have been multiple dog attacks. My dog and wife were both bitten, leaving scars. The gym is chaotic, with weights left unorganized and kids from other neighborhoods sneaking in. We eventually stopped using the amenities due to these issues. Thin walls mean constant noise from traffic, barking dogs, loud music, and inconsiderate neighbors. Despite numerous complaints to management, nothing changed. Units are listed on Airbnb, leading to strangers trying to access our unit. We witnessed a prostitution ring bust and frequent CSI vans due to overdoses and suicides, which management denies. The roundabout entrance is hazardous, with people going the wrong way. The resident portal to address issues is ineffective as posts are blocked. Elevator carts are often missing, possibly kept in units. The community feels unsafe, with some units over-occupied and a transient population. Many residents seem to exploit eviction processes, contributing to an unsafe environment. Work trailers, boats, and RVs clutter the community, despite lease restrictions. The parking situation is worsened by company vehicles, and garages are misused for storage and workshops. Noise and disruption are constant. Maintenance is professional but not personable, and management, while kind, fails to enforce rules. Grounds are somewhat maintained, but inconsiderate residents trash the area. Overall, Lago's "luxury" label is misleading. Poor construction, high noise levels, and numerous community issues detract from the location's appeal. Naples has changed, prompting our move to another state where we are happier. However, being charged for false damages is infuriating. This review aims to warn potential renters and push for necessary changes in Lago's management practices, after paying nearly $80,000 in rent without issues. (limited to 4000 characters, but plenty more to say)

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    9 months ago

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    3 years ago

    Beautiful Apartments ! Very new and modern . I have zero complaints loved my time here. Staff is amazing!

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    Gulfshore Apartment Homes

    Gulfshore Apartment Homes

    (1 review)

    After being used to owning it's tough to rent...but I have found the Gulfshore Arium apartments a…read morenice fit. Apartments are well maintained and if you do have an issue arise, the maintenance crew is quick and gets the issue resolved with little fuss. I've never had to wait more than a few hours to get my issues looked at and usually fixed right away. If you visit the office Samantha or Adiene are there to give you a warm smile and assist you with your needs. These ladies are the backbone of this community and we are lucky to have them! The pool area and weight room are kept clean and problem free. The location is fantastic. Located minutes from 1-75 and near Pine Ridge and Airport Pulling, the location puts you near shopping centers and several grocery stores. If you want to hit the beach you are only 10-15 minutes to several beach locations. Downtown 5th Avenue in Naples is only 15-20 minutes away. Miami is about a 2 hr drive down 75. Here's a major point...Since the coast of Florida is susceptible to the occasional major tropical storm or hurricane you want someplace safe. Durning Ian (2022) The Arium sustained little water damage (ponds overflowed a bit) and only lost power for one day. By the following afternoon, it was business as usual, while those closer than us had some severe damage. This area is considered "B" Zone and is about as close as you can get to the coast without the worry of storm damage. Something to think about if you want to be able to enjoy the area amenities and not have too big of a worry about storms. If you are looking for a place to rent at a reasonable rental price, this is it. Close to 'everything', many amenities, and a staff who will assist you when needed...and pet friendly!

    From the owner: There's no place like Gulfshore Apartment Homes in Naples, FL. Practically built just for you, our…read morecozy units come complete with private entries, a screened patio or balcony, wood-like flooring, and his and hers closets. As a resident of our community, located in the vibrant city of Naples, you'll enjoy modern amenities like a 24-hour fitness studio, a resort-inspired pool and lake views. If you're looking for a cozy home in a beautiful area, come see why Gulfshore is more than a place to live it's a lifestyle to love.

    River Reach - The woman with an Audi watch out she will purposely do this every night

    River Reach

    (67 reviews)

    Bella in the Naples office is so kind... Been struggling to get my rent paid on time and she even…read morehelped me plan and prepare for next month... Wish I had someone like her in my household helping me with a budget thanks again River Reach, it's been a happy three years

    What an absolute nightmare and sorry excuse for an apartment complex. I lived here for four years…read moreand the last year I got a neighbor who would leave his music blasting past 11pm. I tried everything. I called the office, they told me to call the non emergent police department. They'd come and he'd turn it back up once they left. I went over myself one day and he proceeded to belligerently exclaim he had guns and wasn't afraid to use them. The office did nothing. At that point, my two bed two bath became a one bed one bath. I was forced to sleep in my guest bedroom to have any shot a sleep each night since his music vibrated my master bedroom walls. Consequently, I decided to move out asap. I left a month early but called two days after I left. The office told me that my apartment looked good but I'd be charged a water bill and sent the remaining money from my deposit. I'm sorry, what water? I haven't been there all month. Okay, whatever, I just let that go. Well, today I get my deposit and there's $120 cleaning fee ALSO taken out of it. For what? I was JUST told by staff my apartment was left clean and no additional charges (outside the questionable water bill) would be taken from my deposit. This doesn't even scratch the surface of what happened through the four years but I'm just here to tell you, if you're thinking about moving in, don't. Save yourself. Save your money. The grounds are pretty but that's it. Nobody knows what they're doing, inside of the apartments are shotty and terribly put together. Maintainence has walked in my apartment while I was in the shower. Absolutely, undoubtedly, RUN don't walk away from ever signing a lease here.

    Springs at Hammock Cove

    Springs at Hammock Cove

    (15 reviews)

    Like others, I was caught by the shady dealings of this complex…read more TLDR: They make you put money upfront then make it impossible to rent, don't honor their contractual promises, act like you are obligated to obey their demands despite them not signing the contract, and try to steal your earnest money. Plus model release & identity theft! Longer-- This complex seems to be operating a scam. They make you go through this cumbersome online application process, and pay hundreds of dollars upfront. Then they start making demands you jump through hoops. You're then worn down dealing with their broken software, getting timed out, having to deal with an absurd number of arbitrary contracts -- for instance they force a model release giving them the right to use your image and name and likeness in any advertising they want! Finally you just want an apartment so you go get renters insurance, making sure it covers them too- always wondered why they want you to buy insurance that covers them? You think you are getting an apartment so you put up with it. But you are now hundreds of dollars in and hours if your life committed... and they got you! The demands never end! They act as if you are obligated to obey demand they make-- despite never putting their signatures on a contract-- and yet they refuse to abide by their promises. Offering something with conditions and then changing the conditions and not keeping their end of the offer is potentially fraudulent. For example they want "ID verification", this can be accomplished simply by looking at you and your ID. Or it can be done by third parties in ways that protect against identity theft. But this company doesn't care the least about you. So they demand you submit your information to a service that is insecure and doesn't follow security best practices, that takes information unnecessarily and indemnifies itself if it gets hacked. Thousands of people have had their identities stolen because they trusted services like this. Of course the employees at springs are not tech savvy. But that would be ok, if they weren't also dishonest. Remember they make you pay several hundred dollars in fees upfront and threaten to steal your money if you don't comply. They are very clear in the threat. In fact the first message I ever got from them was a threat to steal my money-- and violate Visa's merchant agreement requirements in the process. (See picture of first message received.) When they try to intimidate you this way in their first personal communication, you know this is a common practice. I suspect they may use racism to exclude certain "undesirable" people -- they are certainly clear about their intention to be an "exclusive" community and do extensive background checks-- but I cannot prove they are racist. They just smell that way. I guess it is a profitable filter to make sure they only have obedient sheep living there! Plus if they are charging $1700 a month in average rent, but they are able to steal $300 from from hundreds of applicants with this swindle, they may make more in application fees than from the apartments themselves! I suggest people look at the "not recommended reviews". It appears they are doing review shaping to hide negative reviews.

    Great community. Cool neighbors. Customer service at the front desk is always good. They have…read morecommunity engagement events (like Muffins and Mimosas) and food trucks come monthly. The maintenance team is quick and responsive. We love it here.

    Lago Apartments - apartments - Updated May 2026

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